2201 Murfreesboro Pike Ste 203B, Nashville, TN | Directions 3721736.091314 -86.652035
I woke up and found that my water heater was leaking all over the garage floor. I contacted The Water Heater Depot @ Pro N Stall and they had a very polite and very professional tech arrive within hours. The technician took the time to explain each step of the process and did not initiate any additional costs with out my approval. When I spoke with someone at the office the courteousness was much appreciated, as waking up to such a mess was not how I wanted to begin my day. The over all cost was more than acceptable and it was fixed in a timely manner. I will certainly call them again if I should have such a problem. In my opinion this company gets 2 thumbs up.
HORRIBLE. Installation not functional after third attempt. – First installation. Tried to sell me part I did not need. Said they did not need to get a permit. Installed unit too close to wall to allow proper functioning and servicing. They relied on an old manual from a different machine when questioned. Screwed up electrical connection to dryer. Denied he'd done it. Safety post not fastened to floor.
Second installation moved unit out to allow for proper ventilation and servicing. Chilton was rude the moment he arrived. Unit was on floor. Codes inspector arrived as they left. Unit must be 18" off floor. Chilton, a master plumber, pleads ignorance to very basic plumbing codes.
They refuse to come out, except during hours we are at work.
Third installation. They brought a stand, raised the heater, soldered the pipe, and drilled hole thru brick for drainage, didn't bother caulking the exterior hole. While we were in the house they undid all electrical connections, removed the power cable and drove away, leaving us without hot water.
Post still not fastened to floor. Installation still not up to codes.
We had to spend hundreds of additional dollars to make David Chilton's shoddy installation right.
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