Boston >Clothing > Eros Boutique & Accessories
581 Tremont St Ste A, Boston, MA | Directions 0211842.343503 -71.072844
Mon - Sat, 10am - 10pm; Sun, noon - 8pm; *Hours may vary slightly; feel free to call ahead
Neighborhoods: Shawmut, South End
DONT WASTE YOUR MONEY- – this place is unreal....2 months later & still no sign of order or refund- wish i had read these reviews before wasting $100 with these clowns.....
Buyer Beware – I placed 1 order, a little over $500 worth of merchandise with 2 day shipping over a month ago and never received it. I've written and called the number listed on the wesbite many times. I, like almost everyone else either gets a voice mail which is always full, or a message. I haven't received a single response from Eros Boutique concerning my order. Again, I called today at 11:00AM on 1/23/09.
>We at Eros Boutique apologize for the delay in shipping our orders. After some amazing press (radio interviews, print ads, celebrity photo shoots etc.) our orders increased by over 60% - because of lack of staff and overseas vendor ordering we unfortunately fell behind. We have refunded our customers that wanted to cancel their orders and have discounted those customers that wanted to wait for their products. After reorganizing our management team, hiring new employees, expanding our warehouse and updating our computer systems to keep up with our high customer volume, we at Eros Boutique are ready and equipped to help make your shopping experience pleasurable.<
I see Eros responded to these "complaints" yesterday. I have never, ever been offered a refund or discount. How can someone cancel their order or get a discount if you never hear back from them? What they are saying is a flat out lie!!! DO NOT BUY FROM THEM EVER!!!!! BUYER BEWARE
Pros: Used to enjoy shopping at the store in person, spent thousands a few years agao, never again!
Cons: Did not receive items ordered and store cannot be contacted either by email or by phone
ABSOLUTELY HORRENDOUS – NEVER SHOP HERE.
It's been about a month and I have received nothing. When I email, I get no response. When I call, every number listed on that darn website, each number says that the voicemail box is full. I'm pretty upset and angry and implore anyone that is reading this, NEVER BUY FROM THEM.
Darn the luck... – I really wish I'd read these reviews before placing an order with this company. Hopefully (though doubtfully) I will not have the same terrible experience... especially (1) they?ve not yet charged my acct and (2) i've requested the order be cancelled (via email b/c i cannot get a live body on the phone--though someone did pick-up and hang up on me!) within a 24hr timeframe. Note the reason for cancellation: I found the same item (which they priced @ $38) for a $9.97!! Over price, much??
a non-business – I placed an order in 2007, and to this date, I have not received the money they charged to my account. Never received the product or a response to my 20 emails. I got the "voice mail is full" response after they answered
(accidentally I think) because the person kept trying to hang up. I heard the TV in the background.
worst experience ever – I see that someone else is having the same horrible service as I am. I made my order on July 30th, it's now Aug 15th. As the other gentleman said, I have email (every day for the last week) and have never received a response. When I went to their site tonight, they claim they are having problems responding to emails because they are getting fake addresses or it's going into the customers spam. Well, that's just not the case for me. I check my spam mail several times daily & NOTHING! I tried to call both of their #'s & just like the other man said, you get a stupid message claiming the vm is full @ to try back! What kind of bs is this? The only good thing I can say is at least they haven't taken my money. WTF? I just want my product! Or at least a response! Is that too much to ask of company claiming to have customer service and products you want to buy????? I just don't get it
DON'T EVER USE THIS BUSINESS--BIG TIME FRAUD – This is a total rip off and these people should be prosecuted for mail fraud. Order placed; never received; they refuse to respond to emails and the two phone numbers (which you have to dig out of their web site) always report "full mailbox."
The Eros sock puppets have arrived! – Update: Bwaahahaha! I didn't see the first review by Eros Boutique's number one sock puppet, Robyn. Robyn, for those of you not in the know is an Eros Boutique employee. Google searches will find several helpful and overwhelmingly positive reviews of Eros Boutique by the same person.
Please take what she and E. Gaskell say with a gigantic scoop of sea salt, because they're congenital liars.
Avoid this store and especially its web site.
The store, while underlit and rather overpriced at least allows you the opportunity to see if an item is in stock, but the web site is notorious for non-delivery!
I suspect they drop ship items as they're ordered as they have no credit with wholesalers and manufacturers.
Thing is, most of the suppliers have their own online stores. Simply do a little research on the product you desire and contact the source!
It's Been A While! – I've been shopping at Eros for a few years and it's been a while since I was in - they have in a great new selection! I just ordered a beautiful new catsuit, some latex shine and some fun new restraints. I'm so excited for them to come in! While I was there I picked up a couple other necessities. The owner was really sweet and I'm looking forward to getting the new suit in a couple weeks. I can't believe I waited so long to go shopping there again.
Never received order – I placed 2 orders (approx $600 worth of merchandise + next day shipping) over a month ago and never received any of it. I've written all email addresses and called the number listed -it goes straight to voice mail which is always full. I haven't received a response from Eros Boutique concerning my order and as they are located out of state I have no other way of contacting them so it looks like I'm out the money. The irony is I picked them above another store due to their professional looking website. I've seen lots of advertising for them so expected them to be legitimate.
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