Franklin >Health Clubs & Gyms > Woodhouse Day Spa
1175 Meridian Blvd Ste 100, Franklin, TN | Directions 3706735.950700 -86.807098
Relaxation turns Stressed! – I thought before today that WoodHouse Day Spa was the absolute best in Nashville! My actual massage was great, however the customer service from the manager was absolutely HORRIBLE! She was so rude and made me wait more than 30 minutes to check out. I believe her name is Michelle, just beware! If you are running late by about 3 minutes (like I did) she will call you and say "the clock starts ticking now, we will see you when you get here!" For a $125 massage, you would think that she would be just a little nicer. I am not a person who complains a lot, but she made a relaxing afternoon to a very stressful evening for myself and my guest that i brought there. I did talk to the owner, although she was much nicer to me, I felt as though she defended Michelle by saying " she has worked a lot lately and never has time to take her lunch." Also, informed me that she was super short staffed! That is NOT your customer's fault!! I will NEVER go back! If you decide to go, ask for Tonya!! She is sweet and a great massage therapist!! Facebook has a 20% off coupon and Michelle seemed annoyed that I brought it in..
I loved rene's facials! – I loved facials by Rene. When i went to make my next appointment II was told she was gone and had moved back to Seattle by the Woodhouse staff. I found her, she is in Nashville at Woo's Skincare in Green Hills.
Organic luxury at its best – I just moved to the area and was looking for a place to unwind. I got online and found The Woodhouse Day Spa, and saw that it is ranked the number one day spa chain in America, by Day Spa Magazing- so i figured I would give them a shot.
When i arrived i was greeted by a warm, uplifting staff- who not only addressed my every need. but did so without me having to say hardly anything at all.
This experience was only enhanced when I was taken back for their "Minkyti Facial" -which i was told was an "Award Winning Facial".
When i finished with my facial, i was so shocked how great i felt once it was over that i couldnt wait to book another appointment. If you are looking for a place wheer you can relax, unwind and let all your cares drift away then this is the place where you can do it.
Made the wifes happy! – My wife and friends raved about their day at the spa and said it was like they went on vacation! I will be sending her back often and look forward to booking their couples massage for our anniversary.
Most Amazing Spa Experience! – Right when I walked in the staff was very friendly and welcoming. I was put in a robe and slippers and offered the most wonderful tea! I had a massage with Monica, which was one of the best massages I've ever had - and I make it a practice to frequent some of the best spas in Europe when I'm there for business. She found knots in places I didn't even know I could be holding tension! Then, I had a facial (I can't remember the therapist's name), which was divine. It was the Minkyti (which I still can't pronounce properly). When I left, my skin felt so clean, there was a healthy glow and it even felt tighter - like I'd been sitting in the sun all day. I will definitely be back to this spa, one of Franklin's rare gems.
Wonderful Experience – I was in Nashville visiting my cousin when we decided to go the Woodhouse to treat my jet lag.
We had a wonderful experience, the staff was friendly and my therapist was professional and very good. She was able to make me forget all about lugging all of my bags around the airport the day before!
Woodhouse Day Spa in Franklin is the traveller's best friend!!
Great place for a relaxing massage – Wonderful massage experience. I was not impressed with the Organic Facial which was marketed to be the equivalent to a glycolic facial. I personally did not see a difference in my skin, although my facialist was very knowledgeable. I have had glycolics in the past and this did not perform. The massages are wonderful and incorporate aromatherapy for relaxation. One other drawback: broken shower head in the shower. They do use oils for the massage and it would have been nice to have a properly functioning shower head afterwards. Also, no lotions or other products for post-massage that would be helpful especially when paying this much.
Heartsick – This was my first ever spa visit...a gift from a friend for four of us...a ladies day out on her. I indicated on my sheet that I had sensitive skin, but did not think to mention not to touch my face since A. I didn't think a back and body message would include touching my face and B. I didn't think I'd be burned/scarred.
Somehow, during the therapist's pulling in an upward motion with her nail around my temples and in combination with the chamomile oil she used (which I found out later is similar botanically to RAGWEED!!), my face was burned and scratched at the same time. It left me first with a purple, crepey burn mark for about a week. Now over a year later, I have a PERMANENT crepey depression in the area beneath my eye at the top of the apple of my cheek. Unfortunately, it looks like an inch long 1/8th inch wide checkmark WRINKLE...with very deep lines on either side.
And the spa's insurance company only paid half of my medical bills to treat it, which in the end did absolutely nothing to improve it. Really pathetic considering I told them about it immediately, revisited the spa to show it to them right after it happened and they agreed that the mark was likely caused by some of the oil getting inside my pores in combo with the nail of the therapist. The owner had very little if any sympathy in regard to the injury. Don't they have a responsibility to be more careful about women's tender facial skin and at least letting them know that chamomile oil is like putting RAGWEED all over your face and body?
I am not out to damage the spa's reputation, but I cannot get over this awful scar on my face and the fact that I was never properly compensated for the cost of getting it checked and treated.
So I feel my only restitution to to post that I am personally sick over this and offer this information so others are forewarned about facial sensitivities during spa visits, particularly at the Woodhouse Day Spa in Franklin. Be careful. If something unusual happens during your visit, they will fight coverage of your costs.
Wonderful spa! – The Woodhouse Day Spa is very nice for this area and the price is excellent. It's definitely not the Four Seasons but for TN, it works. The atmosphere is very calming and the therapists I have had have been wonderful! I definitely try to go in once a month. The only complaint I have is that there aren't enough showers, bathrooms in the locker room. There also weren't curling irons, straighteners, lotions, perfumes, etc for our convenience. Keep in mind, I was spoiled at my other spas so that's not really fair for me to judge but it's a thought. Maybe buy some nice scented lotions and have a variety in the locker rooms for people to use-it just ends the whole experience on a good note. All in all I really love this place and will continue to get my massages here.
GIVES BEVERLY HILLS SPAS A RUN FOR THE MONEY! – THIS SIMPLY IS THE MOST LUXURIOUS SPA EXPERIENCE I HAVE EVER HAD! STAFF IS ATTENTIVE AND THE ENVIRONMENT IS TOP OF THE LINE. MY PEDICURE WAS HEAVENLY AND I CAN HONESTLY SAY THE BEST I HAVE EVER HAD. HIGHLY RECOMMENDED:)
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