2300 S Christopher Columbus Bv, Philadelphia, PA | Directions 1914839.916236 -75.138426
Neighborhoods: Queen Village/ Pennsport, South Philadelphia
Geek Squad Alternative – At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.
Poor Service – I took my computer to the Geek Squad for some new software and a ram memory increase. When I got it back they had neglected to install the new ram. I took the computer back to them immediately and told them what the problem was. The manager did not believe me that they forgot to add them ram and asked me if I had just removed it in attempt to get something free from him. I was so insulted that he would accuse me of theft when the mistake was created by his service. I got so bad I called my dad to come help me with this tool. When my dad arrived he had already called security to escort us out. And we were told that if we came back they would press charges. So now my dad is taking legal action for their theft of my money and not providing the ram that I was sold. After that we took the computer secure remote support and had them add the ram. Plus they showed me how to do it incase I needed it done again in the future. I will NEVER TRUST THE GEEK SQUAD AGAIN.
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