1939 SW Morrison St., Portland, OR | Directions 9720545.522580 -122.691741
CLOSED. I heard this place just closed! GOOD!
bad experience on NYE.
I don't often take the time to review on here, but I felt I really needed to review The Agency.
My friend and I bought pre-sale tix to their NYE 2009 party, which was to be hosted by Brandon Roy. My friend is a huge B Roy fan, so she dragged me along.
The pre-sale tix were $25 and included dinner, which was okay - more than I pay to go to other parties, but a lot less than a hotel party. The at-door tix were $35 and didn't include dinner, so those were overpriced.
Anyways, on to the review. My friend and I arrived around 9:30pm. We parked in the SmartPark beneath the building (FYI, Agency will cover 1.5 hrs if you bring in the parking ticket, which was not advertised, so we didn't get to take advantage of that).
When we got inside, it was very clear that they had completely over-sold tickets and if anyone wanted tix at the door, they had to wait until 11pm, so a friend of ours had to go elsewhere. The place was so extremely over-crowded with just the pre-sale crowd, that you couldn't even get into the registration. It was ridiculous.
The place is not made for that many people. I'm sure it's fine as a lounge, but not as a club, because it's just too small. As a result, people were pushing each other and it really, really hot. My friend & I pushed our way outside to get some fresh air and when we tried to re-enter, the bouncer was extremely rude and said that we had to get back in line and pointed to a side door. We got over there, and the people in line there said it was the middle of the line and we had to go back to the other door, but the bouncer would not allow us in line.
We were very annoyed, as it was freezing and raining on us, the line was huge, and we already had our wrist-stamp, so we should have been allowed back in with no wait. We walked around and found a back-entrance into the club, which was also blocked by a bouncer. He told us there was no re-entry once you left, which really made us upset as they had not told us that when we left, and we had paid $25 and had only been there 1 hour.
We finally got the bouncer to let us back in. We would have just left, but my friend was determined to see B Roy.
So we stayed until 11:30pm (we couldn't take it any longer than that) and no B Roy. No Blazers at all. We asked an employee when he was coming and he had no idea, so we gave up and left, as it was getting even more packed and people were getting super-drunk. I saw several people that had slipped in their own alcohol from outside as well, and there was a bunch of drunk guys in the middle of the dance floor jumping around and pushing people. The staff obviously did not know how to handle such a large crowd and seemed very overwhelmed.
After we left, we went to Barracuda's party instead, which was a million times better.
Cool Vibe. Great vibe for watching sports and good menu. Will be back again for sure.
Great place to host a birthday party. I hosted a MJ themed birthday bash in October for 20 friends and every single one of them loved the Agency. I booked the room two weeks in advance for free and reserved the Wii system for my party. When I arrived I had my own private room, Wii set up, and was able to get my MJ playlist played into my private room. Service was fantastic as my party had its own waitress. The manager was extremely helpful and understanding with our volume issues. My only complaint would be the "club" downstairs. I've only been to the Agency three times, but to me it gets extremely crowded and at times you can barely walk to the bar, let alone dance. I highly recommend this establishment if you enjoy sports, Wii, or want to have a private party.
Reviews?. As management I just want to apologize to readers for the below comment. It is certainly not true and we are not sure why someone would be motivated to say such things.
Great idea...horrible execution!.
Me and a couple friends were looking forward to watching the USC/Oregon game. We were excited that there were lots of tvs and sat down to enjoy ourselves. We ordered a drinks and a few appetizers to start off - buffalo wings, sushi, and some coconut shrimp. The wings tasted like they were boiled (there were god-awful!), and the sushi rolls were crap (why even offer this if you don't know what you are doing?). We then ordered three different burgers and each order was screwed up. One of my friends buns for his burger was soaked with blood (he ordered his burger medium by the way). He was so disgusted that he sent it back and didn't want to eat anything else from the kitchen.
Honestly, I could have walked back into that kitchen and cooked everything myself and done an awesome job. This place is doomed for failure as it should be - there is obviously no manager/owner present gives a damn.
Terrible. If I could give this place 1/2 a star I would.. After researching places to go and watch a specific college football game I settled on the Agency…just to try something new…BIG mistake. I called and made reservations 3 weeks in advance for myself and 8 friends. We arrived 10 minutes prior to kick off and were told that we would be seated at our RESERVED table in a matter of minutes…20mins later…10mins after kick off…we were finally seated at a table that was not showing the game that we requested, instead we were surrounded by 8 TVs playing another game. Another 20mins go by and they FINALLY put the game on that we requested (3 weeks earlier). We were finally able to watch the game, but without sound…in order to get sound they had to reseat the two people that were sitting near us (these two people had also had reservations to watch a specific game). Now there are 11 unsatisfied customers, just in our area. By this time we have missed almost half of our game so I attempt to talk to the owner about the issues…he basically ignores everything that I am say…while messing around on his computer and making all sorts of excuses about why we have had such poor service. He made NO effort to make our experience better and walked away from mid-sentence. It took forever for our first round of beers to be delivered…those finally arrived right around halftime. We drink a couple of rounds and then our snotty waitress came and told us that they will no longer be able to serve us draft beers in the basement and if we want more drinks we have to go get them ourselves. That was the last straw for us. I went upstairs in an attempt to talk with the owner AGAIN, but he was gone for the evening. I find the manager and speak with him about all of our issues; he seemed to be the only person with any sense at the Agency. He attempted to make our night better, but the damage had already been done. Needless to say the 11 of us will NEVER go back to the Agency. It was a waste of time and money.
Hello, I am sorry you had a bad experience. As the owner I just wanted to again say that we are sorry for your inconvenience. I apologize for looking on the computer for the reservation during our conversation. I was simply trying to find out what happened and let you know to give a better idea to you (and myself) of the situation and what led to it. I believe that we did bring your beers immediately afterward and comped a good amount of your bill. I also came to check on the group several times and was told that everything was great after a rough start. It seemed as though you were starting to get annoyed with my intrusion so I left your group alone. I also hope that our extra effort to order an obscure game for your group that showed on a rare channel didn't go unnoticed. We were very busy and tried to do everything we could to make your group happy (which 90% of the group was). I am sorry if our efforts fell short. If there is anything we can do in the future please let us know.
Great food and good service. I have been to the agency a few times and have yet to be disappointed. The food has always been good, as well as the service. A few freinds and I went down to check out the nighlife saturday night and had a lot of fun. I like the atmosphere overall and plan to go back soon.
The worst service experiences of my life.
The single worst restaurant and service experience of my life. And I have seen a few bad ones. Every single server was surly and unhappy. All of them spend their time facing the bar tinkering with drinks and glassware. No interaction with guests except to give them a dirty look when you order a drink. Horrendous wine list. Bathroom trashcans were overflowing with paper towels. A guest knocked over a glass of water and three different servers gave him a dirty look. He cleaned up the broken glass and the water himself. Nobody even offered a towel. At 9pm about 20 extra servers showed up and made a racket for about 45 minutes setting up the bar again. During this period they all acted as if the place was closed and only the bar mattered but not the customers. This is a sports bar. I went there to watch a football game. They advertise themselves as THE place to watch football in Portland. And yet at 9:30pm with the game not over and the bar semi-empty they took our chairs away because they were turning themselves into a nightclub on Saturday nights. Took my chair away while I was watching a game!!
I cannot imagine how they possibly get a repeat customer. The absolute worst bar/restaurant in the world.
Hello, I apologize if you have had a bad experience. I don't see how some of the items listed could have taken place. We would never allow servers to take a chair from someone and we never interrupt any games for any reason. If those experiences did take place please allow us to make it right for you and please let us know a little more about your server so that we can address the situation immediately.
Great Bar Upstairs - Private Party Room Downstairs.
We had a Bachelor party there and our group of 30 enjoyed it immensely. Folks went back and forth upstairs and were secluded from folks just cruising by when downstairs. Lots of beautiful girls joined us and everyone had a great night.
I recommend booking this for your Bachelor or bachelorette party.
Great place after a ball game as well as it is directly across from PGE Park.
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