Lilburn >Women's Clothing > Formally Yours Bridal & Prom
475 Rockbridge Rd NW, Lilburn, GA | Directions 30047-600033.890105 -84.142973
Tues, Weds, Fri 1-6
OH YES BUYER BEWARE! My daughter wanted to go to one more dress shop and try dresses. "Formerly Yours" was the place we ended up. She decided on a dress because they assured her that they would be able to remove the corset and put in a zipper, every dress is different don't let them tell you this. They ordered a size 12 and she is a 4. The reasoning sounded ok at first, they needed the extra fabric to put in the zipper. The more I thought about it the more concerned I became. Once the dress was in and we met with their seamstress, I was really concerned too, about the zipper showing and in her words "I use invisible zipper". I sent several emails to her about the dress, don't cut the hem for one. I just had a bad feeling about the whole thing. Once we went for the fitting my fears came true.
She put in the zipper like she said but by no means was it invisible. The first 2 inches at the top was but that was all and on top of that it was a white zipper in an ivory dress. I will do some couture hand sewing to fix the zipper but to fix the lines the top would have to come off and be reworked to fit her size 4, not 12, bodice.
This was an awful experience, so awful that the whole wedding has changed, place and even the dress. If your only concern is money by all means go, the prices are reasonable but choose wisely. Get a dress that only will need to be taken in and nothing else!!!!!! They promise the moon and deliver much much less.
I will fix the zipper but if you are a size 4 and have the height of a 12 ( 5.6 to 5.7) we have a dress for sale with a free veil.
If you would like a wonderful bridal shop event please go to Myrtle Beach and visit The Little White Dress, it was better than our trip to Lori's Bridal.
Buyer beware! – In my book Formally Yours of Lilburn, GA is now Formerly Yours! They claim to offer “friendly, expert advice and excellent customer service.” Much to the contrary, my first and only experience with this formal wear shop is BUYER BEWARE!!!! If you are lucky to find an off-the-rack dress in your size, you may walk away 100% satisfied. However, being a size 4 petite I had to special order a dress for my son’s destination wedding. Of course, I was required to prepay the order with no returns, refunds, or exchanges. Alternations could be completed within 48 hours for a $45 fee by their in-house seamstress. The dress would arrive within 8-10 weeks as the designer was most reliable with regards to delivery.
After waiting 8 weeks and no word from the shop, I was getting concerned. On week 9 I called twice only to be told the dress was scheduled to arrive in the next 7 to 10 days. After 10 more days and no call, I asked Scarlett to please track the special order. On week 10 she informed me there was a factory delay! With no dress and 10 days left before my departure, I was in panic mode. Not to fret, I was told they could alter the size 8 off-the-rack sample dress within 48 hours, and I would be good to go! At this point, I was quite disappointed with their service and suggested they at least cover the cost of the alternation. Instead, I got an arrogant call from the owner, Mrs. Butler, informing me that they had no control over the factory or shipping delays, and would not absorb the cost of the alteration, nor did she offer any compensatory discount or credit to offset their failure to deliver what I ordered. Bottom line, I was being forced to take a dress I did not want. To add insult to injury, the seamstress was swamped, and due to the complexity of my dress, she required two fittings and 7 more days to complete the work at a cost of $65 - CASH ONLY - not the $45 quoted or the 48-hour turn-around promised by the sales associate. After the final alteration and fitting, the hem was still too long and the flower petals around the bodice were crushed and matted down. With less than 48 hours left before my departing, I reluctantly took the dress and spent three more hours re-hemming the dress and tacking together the flower petals on the bodice. Needless to say, I was not pleased!
…..Not surprising, neither Mrs. Butler nor her daughter Scarlett was anywhere to be found when I picked up the dress!
Hostile/Rude Employees – Fellow bridesmaids be ware...the tempermant of the employees at this store is unbelievablly hostile and makes the entire bridesmaid dress process miserable. Two scenarios led me to this conclusion:
Scenario 1 -Paying for dress
Me: *hands over my Amex *
FY Employee: Do you have another form of payment?
Me: I prefer this one
FY Employee: Well we prefer other forms of payment
Me: But you can take Amex? I prefer the benefits of it.
FY Emp: well we pay for those benefits and we prefer not to.
Me: I like this form best, please take it
FY Emp: We'd rather not for this small of an amount
[the dress was $180]
Me: to avoid a bigger scene than they had already made, I (customer) caved to accomodate the store
End result: wish I had said take my Amex or I'll buy it elsewhere but the tone used by the employee took me off guard so hopefully this will give you a heads up of what to expect
Scenario 2: Picking up dress
Me: tried on dress and see that the back of the dress synches in a very wierd way
FY Employee: it's supposed to do that
Me: it didn't do that when I tried on the sample
FY Emp: the sample is stretched out so it doesn't do that
Me: so should I get a bigger size
FY Emp: no-you have the size that you need
Me: then this is a defect
FY Emp: no, the dress is supposed to do that
Me: I'll take it elsewhere for alterations
End result: I took it to a place that I know and it turns out the dress does indeed have a defect (because the synching is there even without a person in the dress) and when trying to speak with the owner about it, she began by saying there is no defect because all of the dresses are made the same; and then continually talked over me...when I finally got to speak and told her that I was upset because she wouldn't admit that there is a possiblity of a defect she changed her story to say that it was possible but made no offer to compensate me for the alterations needed to fix it...for full disclosure, she did offer for me to drive an hour back to the store so they could look at again but after they shooed me out of the store 3 hours earliers i'm debating whether or not i'll be making the trip back up.
Would NOT recommend to a friend-very unhappy – The sales girls at this shop are exactly that SALES people. my impression of this place before and after I bought the dress were completely different. while I was shopping, one of the dresses I liked looked funny in the top b/c i am small chested. The Formally Yours employee assured me that with a smaller size combined with what the seamstress could do, the dress would look normal and not too big. The seamstress could not do the things, the girl claimed. Its a horrible feeling to spend $1500 on a dress and to be disappointed in the way it came out. In addition, they ordered the wrong length. They refunded me the money that it cost for special order, but that money is not nearly worth that all my pictures are going to be out of balance b/c the dress is too short and I can't wear heals. I will look like a dwarf next to my fiance. I ordered a longer dress b/c I wanted a longer dress. also, when they brought me the dress it had creases in the lace right at the top, easy to see and beads were falling off.
Finding the perfect dress – Formally Yours is a wonderful location for formal dress shopping. The salesperson Katie had excellent listening skills. She had many bright smiles and encouraging words. The selection was delightful. And I heard many words of happy customers.
Wonderful Service and Dresses – I ordered my wedding dress and found bridesmaid dresses at this shop and had such wonderful help and such a great time. These ladies took such good care of my family, friends and me that I recommend it to everyone who is out looking for the perfect wedding dress. My sister-in-law found her dress and her bridesmaids dresses here and I couldn't be happier as I am one of the bridesmaids. Again I was treated with such courteous and genuinely friendly service that I will continue to spread the word about this fabulous shop!
Great Customer Service – I bought all of my prom dresses here through high school, so when I got engaged, it was the first place I went. They had a great selection of dresses and the owner along with her employees helped find the dress of my dreams. I brought in some pictures and told them what I was looking for and they found the dress in no time.
Along with helping me find the perfect dress, I got a discount and all of my bridesmaids also received a discount which helps with their budget.
I loved every minute of my experience and will recommend Formally Yours to all of my Sorority Sisters when it is time for their beautiful day.
Beautiful Gowns for All Occasions! – My mom bought all of my prom and homecoming gowns at Formally Yours over the years, so it was naturally the first place we looked for a wedding gown after I got engaged. We were initially sad to hear that the original owner had passed away since we were last there in late 1990s/early 2000s, as we had gotten to know her over the years of buying gowns there. But her daughter Cathy now owns and operates the store and she is WONDERFUL too - the store is even bigger and better, it's been freshened up, expanded, and new styles and lines have been added, for a very up to date, fashionable feel.
We found a great dress for a great price, we didn't bother shopping around this time b/c we know that they always have the best prices, but I recommend shopping them LAST after you've seen all the other junk and you'll appreciate their service and selection even more.
Also, I had NINE bridesmaids and 3 flower girls, all the dresses turned out great. The store caps their alteration fees, so even if someone gains/loses weight and/or the dress doesn't fit (which most b'maids gowns don't fit anyway w/o alterations b/c they're not custom-made), you won't get stuck with huge alteration fees. Most of ours needed only minor alterations, and all of them turned out beautifully!!! My girls were thrilled and the gowns are so cute many of them have even worn them again since the wedding!
Shop around Atlanta if you must, then shop Formally Yours last, because you'll get the best deal and best service there! There is a reason they have been in business for nearly 30 years and it's evident when you shop there! Thanks to Cathy and her helpful staff at Formally Yours, my wedding was one of the most beautiful in Atlanta! I couldn't be happier and neither could my bridal party -- also, several of my friends have shopped there too with equally great results!
Dream Come True – Formally Yours was more like a dream come true for me. I've was running around metro Atlanta for the first few month of this year, looking for the right wedding dress and a shop that can handle how picky I am. I found some good reviews for Formally Yours online and recently stopped in to check out them out and their dresses. As soon as I walked in the door I was welcomed by Cathy the owner and a few other staff members. I told them what I was looking for and they found it right away. What I was most impressed with was how friendly Cathy, the staff and the overall atmosphere was, how patient they were with me and how good all of their their advice was. I highly recommend for other brides!
BEST EXPERIENCE IN WEDDING SHOPPING IN ATL. – This isn't my first visit to Formally Yours and it probably will not be my last.
My Wedding Gown, my daughter's prom gowns and now her Wedding Gown.
The owner, Cathy Butler and her staff could not have been more helpful. It is such a pleasure to shop for such a important event and be treated like you are the most important person in the store. It appeared like she treated everyone that walked in the same. They never placed any pressure on me or my daughter to buy. It seems that they just wanted us to know that they were available to help in any way.
My daughter told Cathy the style she was looking for and the color scheme for the Bridesmaids. We were shown some of the many dress she had in stock, I have never seen so many Bridal Gowns in one store.
My daughter found a style similar to what she was looking for and Cathy promised my daughter that she would find the perfect gown for her and she did.
Then we turned to the Bridemaids gowns and again the results was great. Some of the Bridesmaids lived out of the area and she coordinated getting their sizes ordered and sent in pleanty of time for them to be properly fitted.
Oh, I almost forgot, as the Mother of the Bride, I found the dress I wanted there and so did the Groom's Mother.
With their instore seamtress, alterations were easily taken care of.
Of course one of the reasons for shopping at Formally Yours is price. Even though I purchesed from Formally Yours, I did shop around and I could not find a better price or service or a more friendly atmosphere than what I received from Cathy Butler and her staff. I hope she is still there when I have a granddaughter to buy for.
Thank You, Thank You, Thank You for everything.
A very satisfied, happy present and future customer.
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