Bellevue >Beauty > Julep
221 Bellevue Way, Bellevue, WA | Directions 9800447.611734 -122.201217
Neighborhoods: West Bellevue
HORRID Customer Service. NEVER BUY GIFT CARDS HERE- I had a terrible experience with this parlor. I selected Julep for several gift cards I'd purchased for my co-worker's Christmas Gifts. In all, I spent over $400 after buying gift cards and accompanying gift sets. About six months later my colleagues tried to go in and use the cards. Two had the very embarrassing experience of going in, and then in front of other customers, being told they'd already used their cards and they couldn't use the same card anymore. After confusedly calling me to ask what might be happening, and I getting on the phone with the Parlor they agreed to honor the original card amounts even though they said, several times, that the system showed they'd been used. I pointed out that this was impossible since neither of the women there had ever been to ANY Julep Parlor. The Parlor rep I spoke to said they'd have the manager call me the next day.
A few days went by. No call from the manager, so I followed up, as I still have several people who wanted to use their cards and were now nervous to book. I left a voicemail explaining the situation. No return call. The following week I called and left a message with the parlor attendant, asking for the manager to call me back. Again, no return call. The third week after the incident, I called again. Manager wasn't there (when IS this manager there??) and so I again left a message. This time the person asked me to explain the situation which I politely did, and before they gave my name they interrupted me to say, "Oh you must be Tiama. Yeah we already know about you." To which I said, "then why hasn't anyone called me back?" They apologized and promised the manager would return my call. This never happened. At that point I emailed the Bellevue Parlor email listed on their site for assistance. That email also went unanswered.
Finally over a month later I called their Finance department and was able to get the issue resolved, in a matter of 6 hours. The woman there was very apologetic but offered no type of additional service to appease the situation- which in my experience would be natural. As I mentioned to her, I had purchased these cards for nine people, and counting myself that made 10 impacted by this ordeal. Had we all experience positive experiences they could have ended up with at least 10 new customers, and potentially more since many of us are Yelp, City Search and Angie's List reviewers. Instead, they have 10 of us who have witnessed each other try to use cards and be embarrassed when no cards could be found, and then myself who has struggled for any call back, much less a resolution. It's been disappointing to say the least.
Nice Place. A bit pricey. – Frankly, I love the big comfy massage chairs and the whirlpool foot bath. This place doesn't have that. But they do have a great relaxing atmosphere, great service, and a nice clientele. The cost is higher and the pedi lasts about the same as most places. Somehow the polish just seemed a bit shinier here. I recommend.
Bait and switch... – I can't believe I'm spending the time to actually write this review, but the EXTREMELY unprofessional service at Julep is something that anyone considering a visit should be aware of.
Agreed that the technical services at Julep are solid, albeit incredibly overpriced. But it's really the front desk staff and management that need a lesson in business ethics. What a bunch of sleazebags! The salon sent out a letter to all PDQ members letting them know Julep was "bringing back the PDQ pedi to go along with the PDQ mani" - seriously, this is a quote directly from the letter.
So, not until after booking and receiving the service did anyone at the front desk bother to inform me that the PDQ pedi actually isn't part of the PDQ membership program and I was charged $35 for what was essentially a polish change.
And when I asked if my prepaid services could be applied to the balance for the pedicure, the answer was simply "the computer won't let us do that"... Right, what a load of sh-t! You're telling me there is no way to credit a prepaid balance toward a service? Or possibly offer a discount on future services since clearly the advertising is misleading? And why would you call it a PDQ pedi if it really has nothing to do with the PDQ membership?
This place makes its money from duping members and overcharging for services you can get at 20 salons within a 10-mile radius easily offering better customer service. Buyer beware!!
Great for moms on Mommy Monday! – I went to Julep for a much needed pedi after going several months without while pregnant. It was my first trip to Julep. The setting was cool and the chairs were super comfy! I loved that they are "germ-o-phobes", that it was baby-friendly, and that I didn't have to worry about my little guy breathing in any chemicals. I got the glycolic pedi and it did wonders on my nasty calloused feet. I added a neck massage and it made the pedi even better! My toenails are growing out but other than that my toes still look great, even 4 weeks later!
Great salon - chairs are comfy – I've been to the Julep across from University Village, and this one is also great for sitting with your friends. I had Christel - she was very sweet but not overly chatty (which I appreciated) and it's been 3 weeks and my pedicure still looks perfect. I appreciate the specials and discounts too.
Not worth it – I went with a friend for a manicure/pedicure combo that they are running on special right now. The person that did my nails was Phung. She was a lovely woman and she made me feel really comfortable and I enjoyed chatting with her during my visit there. My experience at this location was very good, relaxing and enjoyable. My only problem is that the polish on every nail was chipping within 3 days. I get pedicures every few months, and I have never had this much nail polish coming off so quickly. Within 3 days I had to remove all of the nail polish and re-do it myself. I was just really disappointed with the results. The person that I went with ended up with a lot of bubbles in her polish that left little dots of missing polish on her fingernails. I don't know if it is the type of nail polish that they use, or what the deal was - but I will never go back there again.
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