Cary >Home & Garden > NC Appliance Repair
P.O. Box 2023, Cary, NC | Directions 2751135.769805 -78.781622
Worst service experience. My dishwasher quit working, and called NC Appliance Repair as I was looking for same day service. They did come out, and diagnosed I needed a new circuit board to the tune of $350. Waited 2-3 days for the part, then another 2 for them to come put it in. They never called once along the way to let me know they had ordered a part, received it, or to set an appointment to install it. I had to call to find out everything along the way. Once they came to install the part, they installed it, and were ready to head out the door when I asked them to stay and actually run it to make sure it worked. It didn't work. So then they began to re-diagnose it, now 6 days after my original call. They decided I needed a new door switch, so they'd again have to order the part. They again never called me, I had to follow up to make sure they had received the part and again to come install it. At this point only one tech came instead of the original 2 that came the first 2 visits. He stayed over 2 hours trying to install the new part, eventually unable to and promised they would call by 5 pm to discuss my options. I have never received that call. This is the most unprofessional, unreliable service I have experienced. The techs who came were nice, that is the only positive comment I have to say. I called GE to come fix it, and the GE tech showed up and had it running within 15 minutes, literally. 2 weeks I spent "working" with these folks at NC appliance repair. No thanks. Save yourself the headache and use someone else!!
I received great service from NC Appliance Repair! They came out the day after I called to see what my oven needed, and were back a few days later to fix it once the part came in. Turns out they were given the wrong part, so they returned as soon as the correct part was in. Kelly and Lonnie were friendly, professional and very thorough in their job. I will definitely call them again with any other appliance needs! Thanks Kelly and Lonnie!
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