5 Bennett St (Charles Sq), Cambridge, MA | Directions 0213842.365162 -71.054026
Neighborhoods: Central, North End
STAY FAR FAR AWAY - THIS IS NOT A SALON - IT"S SOUPED UP SUPERCUTS – This "spa" clearly only has one type of customer: unsuspecting midwestern tourists. I doubt they have much repeat business. Available hair appointments on the day of should make you run away fast. But I didn't - desperate and not able to get an appointment at the Carriage House in Harvard Square, I went to Le Pli. The ambiance is drab and dated, there is no enthusiasm in the air - I should have known then. But, I stayed and endured SLOW service - the person who washes your hair kept me in the chair while she went in and out doing this and that and kept the water cold, despite my request to make it warmer. The hair cutter (for lack of a better word) was equally as disinterested in service and gave me a dated 1980's do that will take months to grow out. This place is in desperate need of a make over. You'd think it would be worth the investment since they have little competition in the Square.
Very unprofessional – I recently moved to the Boston area and was going to go to Le Pli as my first local spa experience. I scheduled the appointment a week in advance and specifically asked if they offered the services I was asking for. I was called moments before my appointment and informed that the person they had scheduled me with could not perform all of the services I had requested. For the prices they ask, I was expecting stellar service, but they couldn't even handle getting the appointment right.
Bottom line, I had to re-arrange my schedule to get an appointment and then was told immediately prior to my appointment that they couldn't meet my needs. Definitely avoiding any business with.
Cambridge's premier spa attracts area academics and guests of the neighboring Charles Hotel with great services and an inviting atmosphere. – The Scene
Cambridge suffers from a dearth of top-flight spas, but Le Pli keeps its clients from crossing the Charles River by virtue of its relaxed setting, expertly rendered services and professional staff. Located in the courtyard of the upscale Charles Hotel, the spa enjoys a steady stream of visiting academics and celebrities, as well as Harvard moms and dads in town for Parents' Weekend. Fluffy terry robes, a calming New-Age soundtrack, soft color schemes and modern, sleek design contribute to a warm, soothing environment.
While most clients stop in for basic manicures and waxing services, the spa has graced the pages of national magazines because of its hard-to-find, state-of-the-art treatments like glycolic acid facials (great for those with acne or older, sagging skin). The technicians' expertise warrants some of the area's highest prices, but once you give in to a therapeutic hot stone massage, you're likely to forget its $165 price tag.
lacks courtesy, overpriced and incompetent – Incompetence by the receptionists and even some staff are sadly becoming a headache at this spa. I have been going here for the last several years and it is longer a place you can feel relax.The receptionists are very unprofessional, my most recent appointment was changed without my notice when I arrived and there was no phone call or even an apology.The staff vary widely in quality some are good but it many good therapists no longer work there. The interior has aged and is hardly close to its proclaimed status as a 'premier spa'. You pay for quality at this spa, but unfortunately you rarely get it.
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