315 Madison Ave Ste 201, New York, NY | Directions 1001740.752598 -73.979231
Neighborhoods: Midtown, Midtown South Central
Gentle Touch Laser - Great Job!! – Extremely pleased. I bought the deal, made the appointment and showed up for my first treatment. The laser tech explained the process and how the treatment works. I'm on my 4th treatment now, the hair is much thinner and gone by more than 50%... it's my back, there's a lot... and I'm finally taking care of it. I understand that hair removal is a process and today we all want something now, now, now... but it does take time to work... and so I waited to write a review until I can actually see results... and now I do. I am very, very happy with Gentle Touch Laser, thank you guys for taking the time to explain everything to me clearly and for taking care of me while we're actually doing the treatment. I'm glad I started this back in September... summer is right around the corner!
No more worries! – I bought a deal on Groupon for six laser treatments and I am so glad I did. I have so far received 2 treatments for a french bikini, and the results are amazing. The hair has thinned significantly already so I cannot wait to complete my treatment, it feels like getting rid of half of life's worries! ;)
My technician Daniela is friendly and explains things well if you ask any questions. The service is fast: appointment making has not been difficult, I have never waited for more than 5 minutes once I got there, and the treatments themselves do not take long either. Highly recommend overall!
Don't waste your money going there! – I wasted A LOT of money going to this place. They trick you with that unlimited monthly plan, but they call you EVERY SINGLE TIME to cancel your appointment. I paid 10 months and If prob did less than 6 treatments due their cancelation. Daniela is rude, she treats you like she is doing a favor to you, very annoying. And she does the laser so quick that she doens't even go through. I notice that after going once with Gina, totally different. Don't go there, not worth at all!
No Big Complaints – I bought a Groupon that was too good to pass over. I heard this place is not the best on customer service, but I figured for the price I paid, I didn't care if they were rude. After having gone for 4 treatments and only getting 2, I would say the problem is not that they are rude, but disorganized.
For a place that never has an opening and makes you wait over a month to schedule a 15 minute treatment, there never seems to be anyone else there when I am there. I would expect to see a waiting room full of people but there isn't. In fact, I have seen a woman turned away for being 10 minutes late when there was none else there for a treatment since I was unable to have my treatment, she could have easily had hers in my time slot. Instead they sent both of us home, rescheduled us and the technician was just sitting there with nobody to treat Maybe there wouldn't be such a backlog and they could sell more treatments if the machine was actually being used as much as it could be.
Wonderful Experience!!! – What a nice experience I've had so far!!! I've been going to this place for a couple of weeks now... This month will be my 2nd treatment this month... Daniela thank you for making me feel very comfortable!!! I'm always hesitant on getting undressed, but Daniel totally made me feel so comfortable... Thanks :) And the Owner, he was so good in explaining all the detail on how to get the best results And a big thank you on squeezing me in on a reschedule... And the best part of it all is that some of my friend did laser removal and always complained how it sting and I was soo afraid but it was "smooth sailing, with Daniela".... And I never wait more than 1 minute to get my procedure done!!! Keep up the good work guys.. :)
If I could give this place ZERO STARS – I would. Short list of my observations:
STAFF– unpleasant, mean and RUDE (you’ll get bad vibe when you walk in)
SERVICE – There’s NO service here. They just run the business.
Laser RESULTS– don’t expect to get rid of your hair in this place. Paying full price in a good place will be safer and even cheaper (I got Groupon for this place…)
If you have PROBLEMS/CONCERNS – your word means NOTHING.
First, they CANCELED my appointment 10 minutes before my session. As I walked to their office, the receptionist called me saying that they don’t have electricity (really???). I had to reschedule.
When I finally got my first session it was extremely painful. However, all hair fell out in about a week, and some of it never grew back.
My second session was plain awful. “Laser specialist” was saying how she hates working in this place, that the manager is a**hole – all that while I’m laying down half naked with my eyes covered. It was a disturbing. Also, the procedure didn’t hurt me at all, and I attributed it to the fact that I started to get use to it. I was wrong, because a week later, all hair kept growing as nothing happened. (I waited few weeks before writing this review, to make sure)
In about 9 days after my second treatment, I called them back to let them know that the last session produced NO RESULTS. After being transfers back and forth between “specialist” and receptionist, I got definite NO on my request to get a credit for the last session. All this in a rude and abrupt manner, tone reaching yelling point – I got one message clearly though, THEY DON’T CARE if you’re not happy with the service.
I asked them how did I know that next time yet another session will not be wasted. Well, you don’t. So when I asked to speak to a MANAGER, I was told I can email him, but he’s out of the country, traveling, constantly busy, not certain if he’ll respond and so on. Basically, bug off.
At the end, Natalia, receptionist, said, she can’t talk because she has a client on the line (as if I’m not a client). I was on hold for 10 minutes, till I hang up.
… THE END
I called Groupon and get reimbursement, because I couldn’t imagine going back to this place…
Think Twice – This is a negative rating review. I feel quite strongly about my opinion which I will post at all given sites which I can review about GentleTouch. For those of you who have the same experience I encourgage you to post your reviews as well.
I purchased a groupon for GentleTouch, called made an appt which they gave me an appt for 8 weeks later. 8 weeks later, they call me the day before to confirm, ok, I'm ready to go...all shaven for my laser treatment, an hour before my treatment they call to cancel my appt cause the machine is not working. Ok I can deal with that, things happen, machines breakdown. BUT then they couldn't give me another appt again until another 8 weeks, ok again, I'll be patience, they are busy, appts are hard to come by at GentleTouch.
Another 8 weeks later, once again, they call me the day before to confirm my appt, all shaven ready to go, now 2 hours before the appt I receive a call to CANCEL AGAIN something due to the weather??? NOW COME ON.....PLEASE!!!
We all know what it feels like when you are getting the run-around when you call to make an appt, and when you receive a call from GentleTouch for an appt with just a bogus reason.
There is no flexibility to making an appt with GentleTouch, so if you are on a tight shedule...GOOD LUCK.
IF YOU CAN NOT HONOR GROUPONS THAT WERE SOLD WHY DO YOU EVEN BOTHER TRYING TO SELL ANY FROM THE START!?!?
From what I understood GentleTouch gives those customers who don't use Groupon first priority, since Groupons are purchase at a discount price.
To those who consider even going to GentleTouch beware.....I am seeking a refund at this point.
Great value and great service – This place is no frills but it's great and they get the job done. Both women I've had were lovely and professional and on-time. Highly recommend!
I would not bring my worst enemy to this place. – Laser hair removal. It sounds like a great idea - if you get it done anywhere else other than Gentle Touch. This place is a hole in the wall in a bad location. It seems like the only reason this place is even in business is beacuse of the groupon deals that they run. Some of the things I have read on here make me sick to my stomach. I could not ever see myself going through with an appointment a this place.
From the reviews here it seems like there is lots of problems with this business.
First, scheduling, calling multiple times etc. This would drive me crazy if I paid good money from groupon for a deal. Obviously from the other review people have troubel scheduling.
Second, Pricing. Non groupon prices at $495 for a month? That is a huge ripoff.
Third, I don't feel really safe in this part of town. There are lots of questionable people on the street an If you are a woman, it might be a good idea to tray a location that has better lighting.
Fourth, The owner is a complete jerk and treats people like a piece of meat. I will not be treated like this by anyone and let them get away with it. It would be a good idea to remember that even with your business and your fancy cars you are not better than everyone else.
So remember, before you buy, please check out the real reviews and not the shill reviews that they post here. Save yourself some bucks and try another laser hair removal facility.
Great Experience! – I had my first laser experience at gentle touch, the treatment was done quickly and efficiently. The technician Daniela was friendly. everything went well and I am looking forward for my next treatment!
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