154 Prospect St, Cambridge, MA | Directions 0213942.369034 -71.101237
Neighborhoods: Area IV
My college roommate was Korean, so I've acquired somewhat of a palette for the cuisine. And this is definitely better than some of the crummier joints she took me to. Actually, in fact, it's a great experience - especially if you've never tried Korean food before. If you come right at dinner rush the service might be a bit on the slow side.
Lousy service, rushed and offensive – What lousy service! This was a dinner to celebrate my parents 45th wedding anniversary and I am sure that they will have great (sic) memories! Some highlights of the low quality of service:
1. Waitress came over 15 minutes after we were seated and was in a great rush to get our orders
2. Waitress was so clumsy that she kept pushing dishes on our table such that cups of sake spilled over on the table. No offer to replenish our loss
3.She forgot to bring us any rice along with the other sides. We had to ask three times for rice to be served with our barbecue- I thought that was a staple part of our meal
4. Waitress told us that she would work on the barbecue but never showed up so we had to do all of this ourselves
5. Even at the end, she showed up with the check for another table, I was thoroughly disgusted at this point because it took her 15 minutes to figure her mistake and bring us the correct check
I did speak with the Manager on duty and they did apologize, but I have a sneaky feeling that this was not the first time and probably not the last that they have heard such comments and so they have developed a really thick skin as a result.
good food, but stingy & tacky, outrageous treatment – For example, you get very thin slices of Kalbi wrapped around some detached rib bone. Elsewhere, the slices are much thicker and often still attached to the rib bone. I'd say about the half the amount elsewhere. If you're dressed casually, they put you out of sight even though the place is empty. Unfortunately, not many Korean restaurants around. They need a competition.
Bad management in treating customers – I'm a Korean. In multiple occasions, I was so terrifed by their demeanor in treating customers. Recently, when I made a reservation for 16 people, I was asked to make sure to have everybody by the time I reserved for. Even when we're sitting and filling the seats half-way on the day, they kept asking me if the others are coming. More appalling experience came to my Japanese friends very recently. When more than 10 of the guests were sitting, the guests were asked how much time they will spend for their dinner. After 2 hours (estimated by the guests) they were asked to leave because the time was up!
I think because of little competition around there they think they can do these trash to their customers. I admit that I actually go there often because there is no decent Korean restaurant near my work. But I think they went too far, at least for me. Until I hear an official apology or something, I will never go there again. Their food is not that great anyways.
Eh, Just OK – I've eaten at Koreana once -- a week night -- relatively early (7:30 PM). It was just OK, really. Our server was not knowledgeable about entrees or the wine menu and I didn't find the food to be that great. I don't think I'll be going back.
Customer-unfriendly management – This one-star rating is due to the management of Koreana, not the food and waitstaff which is usually fine. I have been going there for over a year both eating in and getting takeout, and during a recent trip I did both, adding in a 20% tip for my meal but no tip for the takeout portion. I just saw that they charged my credit card extra to give themselves a tip on the takeout portion despite what I wrote on the receipt! I have witnessed the management being very stingy and rude to customers in the past (refusing service to customers who were 2 minutes past the lunch cutoff, giving a customer a hard time about requesting a small extra side of kimchee on a $60 order), but this is my first personally disturbing experience at Koreana and I won't be returning there. That is unfortunate because the food is pretty good but the management is not very customer friendly. I'm fine if they tell me they expect 20% tips on takeout because at least I will know, but tacking it on against my wishes is not appropriate.
Find another korean restaurant. – The experience was absolutely horrible. I will never go back. The food is medicore, borderline terrible depending on what you order. The hostess gives attitude and lacks all decency or manners. She constantly rolled her eyes. The service is nonexistent. There are other Korean restaurants in Boston who at least attempt to make the service better.
Great! – We went to Koreana over the weekend and had an amazing experience. The food was oh so tasty & fresh, the waitresses were extremely helpful (we had 2 waitresses checking on us the whole time), and the ambience was very comfortable. We ordered the BBQ dishes & although we had no idea how to fix them or what to do with all of the sides we were given, the waitresses helped us out, explained each side & made very good suggestions. I'd highly recommend giving it a try!
Cambridge's top spot for Korean cuisine offers area couples and families a uniquely hands-on experience. – The Scene
Located smack-dab between Central and Inman Squares, this bastion of Korean cuisine is a favorite among the many academics and Asian-American families that call the surrounding neighborhoods home. Tabletop grills and loads of natural light yield an upbeat, casual environment, as do the army of smiling, bilingual waitresses who keep water glassed filled.
With well over 100 items, Koreana's menu is an indecisive diner's worst nightmare. Fortunately, the listings are divided into three categories: sushi, do-it-yourself options (tabletop barbecue and hot pot items), and traditional Korean dishes. Smart patrons try one of each, perhaps starting with a fresh Philadelphia roll, then on to an order of bokembap (Korean-style fried rice) before finishing with a hands-on grilling session (go with the marinated rib eye). Mango ice cream makes for a refreshing finale.
Good food but poor customer service – I've eaten here several times and have always enjoyed the food. The service has always been so-so. But I recently had bad service so I only tipped 10% instead of the usual 15-20%, and the manager and waitresses came out to my table and intimidated me into giving more money. I'm of Indian descent and I think that motivated them to start explaining to me how tipping works and why I was supposed to give them more. It was the worst and most embarassing experience I've ever had at a restaurant. Go for the food, but beware of the staff who I dare say have no etiquette (they aren't supposed to look at the tip while I'm still sitting at my table or bring back the check and tell me I'm ignorant and need to give them more money) and may even be insensitive to different ethnicities.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Koreana on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.