The Spa of Cool Springs

(615) 771-0003 | View Website

539 Cool Springs Blvd. #140, Franklin, TN | Directions   37067

35.940928 -86.835577

Open Hours

Mon-Fri 9am-9pm

Sat 9am-6pm

Sun 12pm-6pm

 
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The Spa of Cool Springs
The Spa of Cool Springs
The Spa of Cool Springs
The Spa of Cool Springs

From The Owners of The Spa of Cool Springs

Come to a Botox Event on June 18 at The Spa

Reviews for The Spa of Cool Springs

10 months ago

I literally just walked in from my first (and last) massage from The Spa At Cool Springs. $90 for a 50 minute massage. It was $10 extra for deep tissue, but I would describe the pressure and approach as a swedish/relaxation massage with very occasional moments of medium pressure.

The massage was fine. It wasn't terrible, but when you're charging a premium price, you should give an EXCELLENT massage. This was average at best.

I was surprised by the price. My fault that I didn't ask first, but when I said, "Wow...That was not a $90 massage", NONE of the 3 women behind the counter seemed surprised or asked any questions.

I've never written a negative review, but I hope to spare someone else the disappointment I feel right now. I was extremely disappointed with my experience (most especially the price and front desk).

DO NOT GO HERE!

Recommends
5.0
over a year ago

The best kept secret in Cool Springs! – I've been going to The Spa for a few years now because they have the best therapists in Middle Tennessee. Not only do they listen to you, but they are all educated in the human body and well trained in methods that help. I have a chronic condition and require very deep tissue massage. When the receptionist says "enjoy" as we go behind closed doors, my therapist and I just laugh at the irony. But, thanks to these knowledgeable and caring therapists … and especially Krystal … I feel 100% better and my condition is tolerable for the first time in … I can’t even remember when. THANK YOU! :-) I highly recommend this place. You won't get more bang for your buck anywhere else. They're five stars in my book! :-)

Recommends
5.0
over a year ago

I am the director here at the spa, we are outstanding! – I am the director here at the spa of cool springs and we have been under new ownership now for a year. Our spa is tremendous in both it's skill-set and it's potential. I am a massage therapist myself with triple the schooling of most therapists in TN and my crew that I work with here at the spa are all at the top of their game. As you can see we haven't had a review positive or negative for almost 2 years which is why I am writing one now. Our therapists will relax you and take the pain away, our estheticians will make your skin glow and reverse your aging as fast as superman reverses time by rolling back the orbit of the earth, we will roll back the dead layers of skin with all organic eminence products. As far as price-points we are by far one of the most cost effective with specials this month for 45-55 dollars. I can't stress enough how exciting this spa is and how we are one of the best kept secrets in Franklin if not Nashville as a whole. Come see us and see if I'm lying, I'm not nor am I exagerrating! I brought a business executive in last night and here is her review in full.

Dear Karak! I had the best experience with Tiffany and Juan last night! This was the best spa experience I have ever had! No Lie! I have had facials before but have never felt more pampered or felt like I really got my moneys worth! Tiffany was obviously an experience Esthetician with her knowledge of the all natural products she used and experienced hands applying the products! She was relaxed and put me at ease and I felt very comfortable that I was in good hands right off the bat. My favorite part...the massaging of the face & scalp! That was amazing and medically appreciated since I suffer from sinus pain. Tiffany treated me to an arm and hand massage while the mask set that just toped the whole experience off with a feeling being pampered and relaxed! Thank you Tiffany! Amazing Job! The Hot Stone Massage with Juan was Wonderful..Fantastic...Life changing..if you will! LOL! I have had many massages in my life time. In the past massages to me were for medical reason because I was stressed and had back and neck pain with severe stress knots or something like that. I've had the deep tissue massage, detoxing massage as well as the typical relaxing massage. I have never had a hot stone massage. Amazing!!! My pain level was about a 6 out of 10, when I left I was in a comatose relaxed state of bliss! Juan has the best hands and technique and he put me at ease and was very professional. From the first few strokes with the hot stones I melted...The Hot Stone Massage is my favorite massage now! Juan knows his craft and helped relive me of my stress and forget all the problems of the day...week...year! It was so needed! I feel like a brand new relaxed injuvenated woman this morning! Thank you Juan! My overall experience at The Spa of Cool Springs was the BEST EVER! I felt pampered from head to toe! Everyone there from the receptionist on was great! I would recommend services at The Spa to anyone! I would like to facebook this as well as put on Yelp

Recommends
5.0
over a year ago

Great Spa Experience and Staff – Being under a significant amount of stress lately, I had been looking for a place to get a massage and a facial. After some research, I stumbled upon The Spa of Cool Springs. When I called to make an appointment I was greeted with a welcoming voice who seemed enthusiastic and knowledgeable about the services offered at the spa.After being informed on their monthly specials, I booked a blueberry enzyme facial and a hot stone massage. Upon arriving at the spa for my day of relaxation, I was greeted with a smiling face and taken promptly back to receive my facial and massage. Everyone that I came into contact with at the spa was very knowledgeable and friendly and made sure I was comfortable at all times. I would recommend this spa to everyone I know, and I myself intend to go back very soon.

Doesn't Recommend
2.0
over a year ago

Medical Massage – I will not be returning due to poor customer service! Although everything I stated below is true. Companies need to have people answer the phones state their names and be plesant. I don't enjoy being talked down too!

I was involved in a car accident in mid August. Having been diagnosed with 2 bulging discs my PCP supported me in having alternative therapies; as I didn't want to become dependent on drugs to ease the pain.

One of the therapies included medical massages. I spoke with the spa's owner Sheila she scheduled an appointment with Jill for me. It is hard to put into words just how helpful Jill was and continues to be. She was able to evaluate the areas of greatest need each time I visited/visit the spa. She listened and gave feedback regarding my situation. I am so grateful for everyone's kindness and compassion at The Spa of Cool Springs. I would highly recommend them to anyone and everyone.

Thank you guys so much for everything you have been doing to help me recover. I foresee me coming to you all for many years. A girl has got to maintain!!

over a year ago

Dear J:

The Spa of Cool Springs is under new ownership. We are commited to customer satisfaction and strive to excede our clients' expections.

I invite you to contact me with more info re: your experience at The Spa of Cool Springs. We take our reviews seriously, and will do our best to resolve your issue.

Thank you for your honest review. I look forward to hearing from you soon.

Respectfully,

Michele Hood, The Spa of Cool Springs

Recommends
5.0
over a year ago

Greatest Gift Ever – My dear daughter gave me a gift certificate to get a massage. When I called I spoke with Cathy, who explained what I need to do (what to wear) for my massage. This was such a treat for me after helping with the grandchildren. My daughter dropped me off and I went in. The girl that came out for my massage was Crystal, she was younger than my daughter. She was so sweet and I couldn't believe how strong she was with her hands. She was so little but so strong. I was checked out by an older lady who told me I could wait for my daughter and relax. I almost fell asleep waiting for my daughter. I told her that was the best gift she could have gotten me. This was such a treat and a great experience. I would recommend Crystal to everyone!

Recommends
5.0
over a year ago

Professional Staff and Jill was fabulous! – This was my second massage in two weeks! I called to make an appointment because I pulled a muscle trying a new workout. Kathy suggested Jill since I needed to come in right away. She told me all about Jill and let me decide if I felt comfortable making the appointment. So very glad I did! I went last week and it was exactly the massage I needed for my injury. Jill always asked if the pressure was to much since she needed to "get into the muscle". I also love to read and watch TV on my IPAD. Little did I know that the angle of my neck as a read and watch TV caused my shoulder and neck muscles to be like rocks! Jill worked on those too. I returned today to the Spa where Kathy greeted me with a smile and Jill was just as wonderful as last week. I made another appointment when I left and would not think of going anywhere else. I left feeling pampered and appreciated as a client of the Spa!

Recommends
5.0
over a year ago

Great Service, Great Products! – This spa is one of my favorite places to spend time! From the moment I walked in the door I was greeted by a very friendly front staff workers. They were very helpful when I asked them questions about the massage I was receiving and when I inquired about the facials that I had never had before. The way they described them made me want to get one right then and there! When I upgraded my services they worked with me and were extremely helpful. Both my massage and facial were EXCEPTIONAL! The massage was just the way I wanted and needed for my headaches and sore neck while the facial, which uses all organic products, was a wonderful added bonus. I am counting down the minutes till I can go back!

For all the bad reviews.. I am sorry that your experience was not as good as mine, but I will say I do not see that kind of behavior coming from a spa like this.

Doesn't Recommend
1.0
over a year ago

bad & rude treatment...they ruined the gift – i bought a promotional certificate for my daughter, a stay at home young mother, for mother's day. i did not seek them out, someone came to my place of employment selling these "get to know us" for the Spa at Cool Springs. it was a sampling of several different services. the 30 minute massage was a 12 minute massage blunder, the facial i understand was good, however; the front desk crew were unfriendly, UNPROFESSIONAL, rude and simply have no intelligent answers to any question. if Spa @ Cool Springs were trying to drum up new business, they failed miserably. DON'T WASTE YOUR TIME OR MONEY. there are way to many spa's here to be treated rude and not want to honor services already paid for. i will advise EVERYONE i know of the treatment we recieved.

over a year ago

Dear K: The Spa of Cool Springs is under new ownership. We are commited to customer satisfaction and strive to excede our clients' expections. I invite you to contact me directly at yourfeedbackhere@gmail com with more info about your experience with us. We take our reviews seriously, and will do our best to resolve your issue.

Thank you for your honest review. I look forward to hearing from you soon.

Respectfully,

Michele Hood, The Spa of Cool Springs

.

Doesn't Recommend
1.0
over a year ago

NOT GOOD! – they wouldn't honor my first time coupon; "sheila" grilled me on the phone and was very unprofessional, desperate to make a buck---do yourself a favor and go elsewhere

over a year ago

Dear S:

The Spa of Cool Springs is under new ownership. We are commited to customer satisfaction and strive to excede our clients' expections.

I invite you to contact me directly at yourfeedbackhere@gmail com with more info about your experience at The Spa of Cool Springs. We take our reviews seriously, and will do our best to resolve your issue.

Thank you for your honest review. I look forward to hearing from you soon.

Respectfully,

Michele Hood, The Spa of Cool Springs

.

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