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Jewelry >Shapiro Diamonds
5420 Lyndon B Johnson Fwy Ste 280, Dallas, TX | Directions 7524032.923164 -96.817099
By appointment only.
Neighborhoods: North Dallas
Provided by CityGrid
Free White Gold Solitaire Setting with Purchase of 1.00 Carats or Larger Diamond!
AVOID AVOID AVOID!!! – I had a terrible experience with Shapiro Diamonds.
I called their office to discuss what I am looking for...a certain cut and style of loose diamond. I then called back to confirm our appointment the next day and also confirm that they would have a number of loose diamonds for me to look at in a specific cut.
When I arrived for my appointment, I like another reviewer, had to wait in the "doctor's lobby". He greeted me on an intercom and I waited for 10 mins until he was free. Again, like the other reviewer, no mention of the fact that he had me wait.
When we finally went back to his office, he proceeded to show me every OTHER cut other than the one that I ACTUALLY CAME TO THE PLACE for. I had called 2 times to confirm that they had a certain type of cut. He showed me a total of ONE diamond of the actual cut I was looking for. ONE!!! When I asked to see other similar diamonds he told me that was the best that he had and THEN PROCEEDED TO TRY TO SELL ME SOMETHING ELSE OF A DIFFERENT CUT.
Lance also started asking personal questions to me and about my boyfriend, so much so that it made me uncomfortable.
My advice to anyone in the market for diamonds - AVOID SHAPIRO DIAMONDS.
I left feeling like I NEEDED TO TAKE A SHOWER, BECAUSE LANCE WAS SUCH A SLIMY SALESMAN.
I cannot believe the positive reviews on this site after my experience. I think that Citysearch needs to screen the reviews more; only Lance himself could have written such a positive review of what I considered to be such a joke of a place.
Diamond Earrings to Die For! – I was in the market for some diamond earrings
but in particular was looking for a hoop design. I went to my regular haunts
but just didn't see anything I liked so I hopped online to find a custom
jeweler and came across Lance at Shapiro Diamonds. I called to see when I
could come by and told Lance what I was interested in and we setup an
I've never been to an appointment only jeweler so I was a bit nervous not
knowing what to expect. The first thing that greeted me was this voice
saying hello and to have a seat as I walked into this beautiful waiting room.
I only waited a minute or so and was greeted by Lance himself(love the
accent). He took me into this gorgeous showroom where he had some loose
diamonds out and some pictures up on a TV. Our meeting went great, Lance
asked a lot of questions about what I like, don't like and of course what my
budget was. We finished the meeting with an agreement and he said he would
be in touch.
Long story short (too late) I got my earrings the other day and I LOVE THEM!!
Thanks Lance, you are the best.
I Love My Engagement Ring – I love my engagement ring Lance! The quality and workmanship is unbelievable and I still can't believe you were able to get me the ring of my dreams for the price you did.
We shopped several of the well known retailers including one right off the tollway that claims to be the biggest engagement ring store in the world and all we got were high prices and pushy salesmen.
Lance made us feel relaxed and showed us not only several options in diamonds but in settings too. I'll say it again, I love my ring Lance, thanks!!
SHAPIRO DIAMONDS IS THE BEST! – My sisters and I just had an amazing experience at Shapiro Diamonds. All four of us and our father went to Lance after two of us got our engagement and wedding rings from him. We were helping our father find a 50th Wedding Anniversary gift for our mother. Lance created an amazing ring for my mother. Dad was able to get a 3 carat cushion cut diamond in a diamond setting for less than a 2 carat in a smaller setting at a popular jewelry store. We were so excited, and my mother was delighted. Thank you so much Lance. You made this family event even more amazing. We'll never go to anyone else. Jill
Cannot Be Beat! – The team at Shapiro Diamonds is Top Notch. Lance worked with my wife and I to bring to life the stunning engagement ring we'd always wanted. And, at a fantastic price - the best price in town for the best work. He also worked tirelessly to assist us when I sadly lost my wedding band in the ocean. We replaced it and made a painful event bearable thanks to him. Lance cares. Not many jewelers out there do. We couldn't have had a more perfect experience than we had with Shapiro Diamonds. We are customers for life, and all of our friends and family will be as well.
PERFECT ENGAGEMENT RING – My experience at Shapiro Diamonds with Lance Shapiro was exceptional. He created a beautiful engagement ring for me. The quality of the diamond and the setting was far superior to anything we saw in retail stores. Lance took the time to answer all my questions without making me feel stupid. He was knowledgeable and really cared that I get EXACTLY what I wanted for this experience of a lifetime. We had shopped in four retail stores before being referred to Lance. Lance sat with us in his office and concentrated only on us. At three of the four retail stores, the clerks kept taking phone calls and talking to other people. It was very irritating and was great evidence of how important we were to them. Not one of the four sales people knew much more about diamonds than we did. Lance made us feel very special by focusing only on us. I wondered why I needed to make an appointment to see him. After seeing him, I realized why - he doesn't take more people than he has time for. He is such a warm and caring person. I'm already making a list of my next diamond purchases, and Shapiro Diamonds is where I'll get them. Thanks Lance. Taryn
FANTASTIC ALL AROUND! Lance is the Diamond Man!! – Lance is the Diamond Man!! If you want an awesome diamond buying experience, you should go straight to Lance at Shapiro Diamonds. I got engaged three weeks ago. I bought a 2.76 Cushion cut solitaire from Lance. I spent a lot of time going from store to store – diamond office to diamond office - all over town, only seeing one or two diamonds at each place. Then, I called Lance at Shapiro Diamonds. When I arrived at his showroom, he had SIX diamonds to show me – all exactly the shape and quality I wanted. All GIA certified, like I requested. No one else had that amount of inventory. Also, the prices were definitely the best there. Lance is a really nice guy, goes through all the diamond education with you, is totally upfront in a very unknown territory, treats you like a king, and even becomes a friend through the whole process. I couldn’t imagine a better experience than working with Lance at Shapiro Diamonds. FANTASTIC ALL AROUND.
TERRIBLE EXPERIENCE – I had a TERRIBLE experience at Shapiro Diamonds!! Our appt was at 10am this morning, we had gotten there a couple minutes early and we were greeted by Lance through telecom saying for us to wait and we would be right with us. It felt like I was in a DOCTOR'S office with a wait time. I immediately had a bad impression of Shapiro Diamonds. We had to wait about 10 mins, and it was at least 5 mins past our 10am appt. When he opened the door, he did not apologize for the wait at all. Nowhere else had I ever had to WAIT to see rings/diamonds. Prior to our appt, my boyfriend had been communicating with him telling him of a particular diamond ring in the Sylvie collection that I liked. After several attempts to schedule an appt, and couple mins into our appt, he told us THAT THE RING THAT I LIKED WAS ALREADY SOLD. HELLO? THAT WAS THE SOLE PURPOSE OF OUR VISIT, TO SEE THAT RING, AND YOU FAILED TO TELL US THAT IT HAS BEEN SOLD? Even a dishonest car salesman would've been more upfront with us and would've told us that before our appt!!
During our appt, Lance proceeded to tell us vague, useless information, and he did not seem interested in talking to us. I see some positive reviews about the his service and cannot understand how I could've had such a DIFFERENT and bad experience. He then wanted to show us loose diamonds. He showed us about a $10,000 diamond, EGL certified, but it was not exactly what we were looking for. He quoted us a price for the diamond specifications that we wanted and at a very good price, so therefore we were interested in hearing him out. It was not until we got home when we realized that EGL certifications graded looser than AGS/GIA. Therefore, the diamond was not worth as much, and that is how he can charge A LOT less for the diamond. He does this to lure customers into thinking they received SUCH A GOOD DEAL on their diamonds/rings.
I would DEFINITELY NOT recommend Shapiro Diamonds to anyone. He definitely does NOT have my business or anyone that I know. I will make sure of that.
To John Tseng and Girlfriend: Thank you for your posting. That?s what this review forum is intended for. However I must strongly disagree with your posting and challenge your statements. With all the THOUSANDS of happy clients, it is unfortunate that we could not please you. We have an A+ rating with the Better Business Bureau and are the preferred vendor of FindMyJeweler. Businesses don?t achieve this honor by having bad customer service, bad pricing or being unethical.
An excellent diamond-buying experience! – My fiancee's friend used Shapiro Diamonds for her engagement ring and recommended him to us. I had a relatively high budget, but it was only enough to buy a "normal"-looking ring at one of the high-end retail stores. I was shocked at how much further my money went at Shapiro diamonds.
Lance's brand new offices are top-notch, and provided a more professional and secure buying experience than I have had at any other jewelry store. Despite what some other reviewers have written, Lance showed me diamonds in a range of prices, but all were visually stunning. In my opinion, Lance would not put his reputation at risk by selling a low-quality stone. In short, I was able to find a STUNNING stone and get it set in platinum for a little more than half what it would have cost elsewhere.
My fiancee would have ended up with a nice ring with or without Shapiro Diamonds; but Lance made my money go so much further and allowed me to afford a ring that is truly amazing. I have no bias here--Lance is not my uncle or anything like that--I just want to let people know that using Shapiro Diamonds is the best decision I could have made.
It has now been over a month since we closed the deal, and I am still as happy as ever.
Avoid Shapiro Diamonds – I, along with my fiance, had a terrible experience at Shapiro Diamonds. We discussed diamonds over the phone before my appointment. When I showed up, he only had approx. 4-5 diamonds to show me, which were not what we had discussed on the phone. When asked to help find me a different diamond that my fiance was interested in, he tried to sell me the diamonds that he already had out and did not want to search further.
He did not pay attention to me during our appointment. He made me feel unimportant and pressured me to buy a diamond. He almost makes it feel like you are at a used car dealership!
I would not buy a ring/diamond from him! As you can see from his responses to other reviews on Citysearch, he is not a nice person. He criticizes his customers and does not take responsibility if he cannot please them. How can you build a reliable, trustworthy business when you are saying these things to customers on Citysearch. He also had made us feel stupid during our meeting in his office when we discussed his diamonds. I had done plenty of research ,and I essentially had to force him to tell me information regarding the diamonds he showed me.
Obviously you can't please every customer, but just because they give you a bad review, don't criticize them online. This website is there so we can inform others of our opinions. The readers can then make their own decisions if they want to go to Shapiro Diamonds or avoid it. If you want a loyal, responsible, caring, honest diamond dealer, do not go to him. If anyone else has questions, they can message me and I can post more things that I didn't like about my experience as well.
Thank you for your posting. That?s what this review forum is intended for. However I must strongly disagree with your posting and challenge your statements. With all the THOUSANDS of happy clients, it is unfortunate that we could not please you. We have an A+ rating with the Better Business Bureau and are the preferred vendor of FindMyJeweler.. Businesses don?t achieve this honor by having bad customer service, bad pricing, being unethical, or being a high-pressure environment.
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