Malden >Automotive Repair > Richards' Motor Cars
672 Broadway # 99, Malden, MA | Directions 0214842.443537 -71.030547
I have lived in this area for 12 years, and had driven past Richards Motorcars many times, but had never gone in. When I finally made it to Richards, it was mainly just to look at a specific make of BMW that I had been considering upgrading to for a few months. Joe M. showed me the vehicle that they had, and took me for a short test drive, and in a very open and straightforward manner, we discussed the vehicle price, which I knew from previous research to be a very fair price. Joe, and everyone at Richards did everything that I asked of them in order to put me in the vehicle that day, including allowing me to take the vehicle on my own for an hour to really see if it was the right one for me. Having just bought a new car for my wife the week before, I have to say it was a relief to not have to go through the classic car salesman techniques of "I have to ask my manager" and other shady techniques. I will definitely consider Richards Motorcars for my future purchases, and I recommend them to anyone who is in the market for a high quality used vehicle.
One of the worst places to buy a car. I bought a high end car from this company before few days. The manager does not even know how to talk to customers. After buying the car they did not give me proper documentation for registration and everytime i called i was told someone will call back but that never happened. Avoid this place if you want to be treated well as a customer
Third Purchase! – I reside in Miami Fla. and just purchased my third vehicle from Richards Motorcars
(audi a8) . I found this company on ebay approx 7 years ago when I purchased a
Mercedes sl 500 sight unseen . I was very apprehensive purchasing a vehicle
online without seeing it however Rich and frank (the manager ) made the process
very easy and professional then and now as well. The vehicles I found at Richards Motorcars are priced very aggressively compared to similar vehicles in my area while also representing the quality that I look for in an automobile. I have recommended this dealer to a friend of mine in Atlanta Ga. Whom also purchased a vehicle (ML550) and was very satisfied! Thanks again guys! Gill
Happy Customer – Terrific experience with purchase and service, far better than a new car dealer. Selection and quality of vehicles was excellent, and there was no pressure to purchase. I have recommended Richard's to several friends and each one was delighted with their purchase.
probably the worst dealership – HORRIBLE! Some time ago I was looking for a car. The dealer had a BMW 750Li. I got there and ask to see the car. After asking to take it out for a drive, the salesperson told me to give him my social security so he can run a credit check. Upon inquiring why that was necessary, he said "well, thats a 40 thousand dollar car". Oh wow. Walked out right away and will never go back.
I don't believe it matters, but his judgement was poor: I pulled up in a 45K car, and if they are reading: I ended up buying a more expensive car.
Negative Experience – I was interested in a 2008 Audi A4 listed by Richards Motor Cars in Malden MA and called the dealer late Friday afternoon to verify that it was still available and to schedule a test drive early Sat. morning. I spoke to Rich Fonzi who seemed aloof, but confirmed the car was available and set up an appointment for the next day between 0930 and 1000. I drove 1.5 hours and arrived at dealer at 1000. I was greeted by Rich, who said he would get the keys and bring the car out front. After about 15 minutes of searching and not finding the keys he made a phone call and told me that the car was brought into an Audi dealer for service earlier in the morning and it would not be back that day. He offered no other details. I mentioned that I specifically called the previous afternoon to insure the car would be available. He didn’t seem to care. There were no other customers in the showroom when I arrived so there’s no excuse for him not looking for the car when he arrived at 0900. Had he been on top of the situation and known the car left the lot in the morning, he could have called me and I would have returned home after only 30-40 minutes of driving. Had he done that and given me an explanation on the nature of the service call the car needed, there was a good chance I would have gone back the following Sat. or gone back to view other cars in the future had this particular car been sold. I told him I would not be coming back. His only response was, “I know”.
I lost several hours of my time. They lost a serious buyer.
Easy and Painless – I purchased an LR2. I think it was by far the easiest and most painless experience I've ever had car shopping. The salesman was wonderful and knew alot about cars. (he also gave me a few helpful tips on financing and payments) After the purchase he also followed up with me to make sure I liked the car and everything ok. I would definately recommend Richards first when it comes to car buying.
Perfect Experience – Mike Warwick was my salesperson and he could not have made the experience more pleasant. As a woman, I am always nervous dealing with salesmen but Mike took the time to explain all of the features of my new BMW. I never felt pressured and the entire process was very easy and laid back. Mike stressed that he only works by appointment to make sure that you never feel rushed. I highly recommend Richards. Book an appointment with Mike if he's available
Worst Car Dealership Ever – My Experience at Richard Motor Cars.
The sales man was reluctant to give information on the cars and not educating about the Cars.
Was showing very irritated attitude for any questions asked.
Was putting too much of pressure to accept the price without willing to explain different options and packages.
Very well knew that I was wanted a 7/8 passenger family car, but the salesman hid the fact the adults cannot sit in 3rd row or Acura/XC90.
Not willing to show the CARFAX report on the CAR. CAR I wanted had an accident history.
Not encouraging to compare 2 cars, and making you feel embarrassed for any question asked.
Not willing to give a test drive unless you agree to buy the CAR without driving it.
PLEASE DO YOURSELF A FAVOUR BY NOT ENTERING INTO RICHARD MOTOR CARS BOSTON.
worst dealership i've ever been to – I am extremely shocked by the arrogant, typical, pig-headed, chauvinistic "salesmen" employed by Richards Motor Cars. My husband and I visited the showroom today with full intentions of driving off the lot with an M3 convertible. Financing was done, credit was checked, numbers were settled upon. We simply wanted to test drive the vehicle before signing a legally binding purchase and sales agreement. When we questioned why we couldn''t drive the car before purchasing it (which is a completely legitimate request -- would you buy a house before seeing it?), two different salesmen became COMPLETELY arrogant and insulting. When I questioned their business practices and told them it was a little bit concerning that they wouldn''t let us test drive the vehicle before PURCHASING it, they flipped out at me, started calling me names, yelling at me, and telling me that they were happy more customers weren''t like me. They treated me like I was an idiot for wanting to test drive the vehicle! We had already agreed upon a price and were looking forward to taking the car home that night. However, the employees treated me worse than ANY business has ever treated me. Because of their complete arrogance and the fact that TWO grown men car salesmen ganged up on a young female trying to purchase a car, we walked out. They could have EASILY made 6 grand off of us tonight, but completely lost the deal because of the way we were treated. We will NEVER do business here and will tell everyone we know the same. I am shocked and appalled that car salesmen like this still exist. They certainly lost out on a very easy, profitable sale. We would have been in and out in 45 minutes. I should have known not to deal with these people when another woman stormed out of the store swearing and yelling 20 minutes earlier. Apparently we are not the only people they decided to insult today. Instead of a used M3 sitting in a showroom since June, we are going to purchase a brand new luxury vehicle from a DIFFERENT dealer. I can''t wait to tell everyone I know to NEVER shop at Richards Motorcars.
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