I recommend Ohana Salon. I'm on my way
for my second visiti. I have thin, straight grey hair. Misha worked with me to get the color just right, and gave me solid suggestions on how to improve my hair cut.
It's been one month, and I'm looking forward. My Aveda color has not faded, like others have, and the cut has grow out well. (My hair is thing, but it grows fast.)
I have difficult hair to cut but Kia gets it right every time. Thanks Kia !
I have been to Ohana a few times now and I will not be returning. First of all, I feel that when you make an appointment with a certain stylist, they should be the only one doing your hair. I was given the switcharoo because the stylist booked too many appointments too close together and I feel that is rediculous. Also, even the Jr. stylist there overcharge you for their services and they seem to get higher every time I have an appointment. Needless to say, I will be returning to this salon and if you want great customer service and get what you pay for, stay away from this place.
I had one of the best experiences here from any salon, let's just say it was hard to find a spot that you could honestly recommend to people. Very professional customer service and I was very happy with Kevin, who did a great job w/ my hair! They did request that I post a review of my service and by looking at some of these reviews, too bad there is not way of filtering. I find it odd that they have 2 reviews that are negative on the same day, hmmmm...either way, I will be back!!!
Total scam. Waste of time and money. Especially time and money! You see people walking in and mistakes walking out.
I have been there several times over the past few years and each time there is a whole new set of faces. I have seen four or more managers come and go and wonder about the corporation that employs these people. The stylists are usually decent though not pushy. They have a training program there so you know you're getting a decent stylist. But yes, AVEDA should disown this establishment and be embarrassed of its business practices. No customer service whatso-ever. I would never ever get a massage or a facial done there. I'd rather go to massages-r-us.
When I originally went in there, they were too booked to get me in and placed me on a wait list to call back if something were to open up. This place went above and beyond to accommodate me, my stylist was Allison and she was great. I was very impressed with the level of customer service that was shown to me by the staff in the front. Recommending this place to everyone I know!
Believe all negative postings and be very wary of positive comments.
Terrible Service & Misquoted Pricing. I have been to Ohana twice now and will never go back. The customer service is terrible and they obviously care more about the money they make than the people they serve. When I scheduled my last appointment, I was told by Melissa (a manager) that the fee would be $35.00 since I was appointed with a junior stylist. I had no problem seeing a junior stylist and thought a $35.00 fee was fairly priced. I did not have unrealistic expectations and certainly expected to get a better cut than I could have gotten at a Famous Hair. I was totally disappointed. Even with a picture in hand and consultation before with the stylist, I got nothing more than a trim. The cut took all of five minutes and the blow drying/styling about 10 minutes. After the appointment, the stylist walked me up front and started a sales pitch telling me about all of the products she used. I wasn't really offended by this but I did think it was tacky - if I wanted the products, I would have asked her for them. I did buy a new round brush since my hair kept getting caught in the handle of the one I had at home. I was told it would not happen with that brush. Before anything was rung up, I was immediately asked if I wanted to add gratuity, which I did. The total ended up being just shy of $72.00. The haircut price quoted to me was incorrect (it was more, of course) and the brush was $20.00. I used the brush once and my hair got tangled in it. The receipt said that refunds were allowed as long as the product was not overly used or make-up. So I went back a couple of days later to take the brush back only to find their doors were locked a half hour before their posted closing time. I called the next day to let them know that I did try to return the brush and wanted to be sure that there wouldn't be a problem if I couldn't make it back for a few more days. I was told it was not a problem. I went back three days later and was then told that I could not receive a refund for the brush - only a store credit. A crowd of employees was congregating at the front and one of them happened to be Melissa. I told the lady at the front that I would prefer to have a refund because I was not planning on returning. Melissa told me a refund would not be possible. I asked to speak with the owner and Melissa said she could not give me the owner's information. She never offered to take down my information and give it to the owner but she did take it down when I asked her to. That was five days ago and I have yet to hear anything, further proving that the staff of Ohana could care less about customer satisfaction. There are plenty of other salons in this area that do care of their client's experience and I will gladly give those salons my business. Even Famous Hair is better than this place.
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