Bellevue >Pets & Animals > The Pet Stops Here
10697 Main St. #1, Bellevue, WA | Directions 9800447.609860 -122.198536
Neighborhoods: West Bellevue
Very good with older dogs who need a loving touch – We brought our geriatric poodle to Diana to groom until we lost him last year and have continued to have Diana groom our adopted 12-year old Tibetan Spaniel. She is very gentle and patient with older dogs. Both of our dogs have done very well with her. She always gives our Spaniel a great haircut. He does just fine in her care and with her staff. Diana spent time with me when I first brought him a year ago and and we talked Sam's personality and my concerns. We have not had any issues at all and continue to come back. Sam is always very good for her. I have referred Diana to my friends who now use her shop.
Needed a Groomer......Good Call!!! – I needed a groomer on short notice, our regular groomer broke her hand and is out of commision....I was very pleased to find The Pet Stops Here has groomers 7 days a week....When I brought my boys in I was greated instantly, a groomer came out and talked to me about what I wanted, one of my boys was timid and she was very patient with him. When I picked them up they let me know that one of my boys had an accident so they gave him a second bath....they looked great and were very relaxed when I picked them up ....I was very happy with the haircuts and the service, I will definately be back.....I have always used the same groomer so my expectations were very high......
Going Here was a BIG MISTAKE! – When we got home from our vacation our dog was in desperate need of a wash and cut. Our regular groomer, Becca at Mercer Island's Puppy Bubbles, was booked solid for days so I called The Pet Stops Here. I should have known there was a problem when they could fit us right in, but I took my dog in anyway. When we get to Puppy Bubbles our runs right in, asks Becca to pick him up and snuggle him and then gets all the other dogs to play. He's the sweetest dog and entirely social. But as soon as he walked into The Pet Stops Here he was fearful and shaking. When the attendant went to take him from me he growled and nipped at her. I thought maybe he was just nervous because it was a new place, so I left. I called awhile later and they told me he was sleeping. Sleeping? How could he sleep there? My 10-year old inquired, "Did they sedate him?" When we picked him up a snotty, scowly woman told me he was "naughty." Then the owner came rushing out to tell me how horrible he had behaved. How he needs to be muzzled! Huh? Something is seriously wrong there to make my dog behave aggressively. In addition, it cost a fortune! They have a flat fee and then charge $5 for "add-ons" such as teeth brushing and nail filing (they clip but don't file) that Puppy Bubbles includes for no additional fee. I called Becca on my way home and asked her to put us in her calendar every 4 weeks. We will NEVER go back to The Pet Stops Here. And from now on we will never cheat on Puppy Bubbles again! We learned from our mistake.
i love the way the yorkie pup looks very cute and innocent and the second one look a little too messy with the fur but it look a little good.
Worst receptionists ever – I usually do not post this kind of review.
But I want to say for the next peple who are going to.
VERY BAD SERVICES AND MANNERS OF RECEPTIONIETS. I guess they think they are very important than some of customers like us.
They treated well some customers who seemed like regular or maybe good tips for them but for us.
They did not even say thank us when we paid and they did not even notice we left.
Do not go!
Did an AMAZING job on a puppy we were fostering – My husband and I foster dogs from a shelter in woodinville. The most recent dog we sheltered was a sweet "Bichon Mix" (determined by the shelter), who need a lot of TLC. She came to us extremely matted and dirty. I pretty much figured after she was groomed she would have little to no fir left on her, but was pleasantly surprised when I came to pick her up! Diana took her on, and made her look like she never had a rough life prior to us taking her in. She was soooo happy when I picked her up! I also learned a lot about her when picking her up from Diana's staff. Come to find out she was not a Bichon mix, but a full bred bichon. One of Diana's staff breeds Bichons, and she was able to inform me more about their breed. Considering that my husband and I have now decided to adopt her, I am happy to know that we have a great place to take her. For any dogs in the future that we foster that need grooming, we will also rely on The Pet Stops here. They truly know how to work with any type of dog!
The last thing I want to mention is that they have a great store with the cutest things for dogs of an size. I am looking forward to stopping by to get some new accessories for our new puppy!
Look No Further for a Place for your Pup! – I usually hate writing/reading reviews but it's necessary! My partner and I were dying to find a place to send Penelope (our BMD) for a good cleaning up. We knew we wanted somewhere professional and upscale...and cute, but we were struggling to find anywhere that fit our criteria. So, we drive all over Seattle and die of exhaustion when we start thinking of the Eastside and how they're more likely to have a nice place because, well lets face it, the Eastside has money. We started in Kirkland. nothing. Then we went to Bellevue and thank god, we found Pet Stops Here. We knew immediately when we went in there. The staff was upbeat, positive and made our little Penelope feel like a princess. Diana, the owner personally greeted us and made us feel right at home. And Penny came out looking fabulous! And wagging her cute little tail!
Bottom line: This is THE place in the Seattle area for pet grooming. And they have the cutest little shop up front! Our family highly recommends!
The only place I trust to groom my cat & dog – I have a wheaten terrier and a main coon cat and The Pet Stops Here is the only place I trust to groom either of them. My wheaten terrier has come out of every other grooming shop looking like a schnauzer and this place is the only place able to make her look like how she is supposed to look like, a wheaten terrier! Sammy, my main coon, is a terror to groom. He has bit and scratched many groomers and in return he has been nicked and slashed on his body. One groomer put a 6 inch gash in his side. The Pet Stops Here is the only place capable of grooming Sammy and not injuring him.
They cut off my cat's ear! – I can't help but share my personal experience here. I used to get my 2 Persian cats groomed at "The Pet Stops Here." They had a friendly staff and always did a good job. Unfortunately, on one occasion I ended up having a really bad experience with them.
They called me in the afternoon on the day I had dropped one of my cats off for his haircut, to tell me that the groomer had clipped off most of his ear! I was upset and devastated. I went to pick him up and they didn't even have anyone apologize to me when I got there! On top of it all, they still charged me full price!! I was so upset that I didn't know what to do at that moment.
I took my cat immediately to the vet where he had to have stitches and a shot of antibiotics. After 3 weeks of phone calls, faxes, and paperwork, "The Pet Stops Here" finally agreed to pay for his vet bills. They never refunded me the $80 I had paid for the haircut, after numerous requests. Needless to say, their new store is opening up one block from where I live and I will not be going there!
HORRIBLE CUSTOMER SERVICE – I had heard that this was a good place to get a haircut for dogs, however, I was extremely disappointed with the experience I had there. When I first arrived I had to wait for the receptionist to finish her text message before she could help me. I was told I would receive a phone call when my dog was done but I never received one. When I arrived they showed me that his ear had been cut on accident. I do understand accidents happen, although when they do I would hope that the customer's concern would be handled appropriately. I still paid the full $65 but asked to talk to the manager. When she came to the front, reeking of cigarettes I might add, she was very rude, flippant, and unapologetic. I wasn't expecting a free haircut or even a large percentage off, although something would have been nice, really I was just hoping for her to address my concern in a constructive manner. I will NEVER bring my dog there again! Please be cautious of taking yours there as well!
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