Quincy >Sports & Recreation > Beacon Sporting Goods
1240 Furnace Brook Pkwy, Quincy, MA | Directions 0216942.244699 -71.024496
Never written a scathing review online in my life, but I felt compelled with Beacon. These guys act so unprofessional, angry, and miserable, I feel sorry for them. But, that's no excuse for how they behave. After emailing Beacon (which online promises a return email in one hour) and getting no response, I called a few days later, got their owner Bob Beniers on the phone and asked a very simple question: "I'm looking for a quote for a set of jerseys for my team." Instead of responding with "Sure, how can I help you?" he responds with a condescending laugh and lectures me about how dumb a request that was since there are so many types of jerseys, etc. I responded that I in fact emailed him the EXACT jersey mock-up/design with all those specifics, but given his tone I'd be taking my $4,000 request elsewhere. He responded "Good" and hung up.
Along with the reviews below, there are many other people who have similar experiences, and this was not my first. I've always attributed their embarrassing behavior to "having a bad day," but it's obvious they are just not nice people who don't deserve the respect or business of customers. Life's too short to be that miserable or for that matter to shop at a store where your money goes to people who are not thankful for your business. Go someplace else. Thanks for letting me vent all three of you Citysearch visitors who view this! Made me feel a lot better.
Buyer Beware! – I ordered a catchers mitt from this company and have yet to receive it. I've emailed the company multiple times and get no response what so ever. The funds have been paid to them through paypal so I'm now in the middle of trying to get that back. I will not purchase from them again and discourage anyone else from purchasing from them.
HORRENDOUS CUSTOMER SERVICE! DON NOT BUY HERE – Beacon sports sent the wrong product. Their website and shipping info says you have to contact them before you return anything. I sent 2 emails and called and am unable to get a response. Do not buy from Beacon Sports they only care about the sale and do not take care of customers. EVEN WHEN IT IS THEIR ERROR!!! You will lose out if the wrong product is sent. BUYER BEWARE!!!
Great Prices & Fast Shipping – I'm sorry for those of you that didn't have the same experience as me. I placed an order online to California and I received my package in a matter of days which is very unusual for online shopping from a company on the East coast. Great prices quick shipping I say A+
online order still not here. – I ordered a glove and thought it would ship that day (as listed). I live within and hour and could have picked it up. But I believed it would go out that day and probably given the 25 mile distance it should have been here the next day. I commented that I would like to have the glove quickly. I ordered on Monday and got a letter stating it was shipped but it wasn't in postal system until WED. I'ts easy to print a label on Monday why you wouldn't just mail it that day is beyond me. I am an eretailer and would never do that. And now it's thursday and I still have no glove. My email has gone unanswered.
and this is why I bought the glove from a local company. Don't buy from these guys!
Aweful customer serivce, worst experience I've ever had – I dropped off 5 shirts for silkscreening and was told two days. I was quoted 20 bucks, fair enough. After two days, I called to inquire my order and they acted like I was out of line. They were rude and told me however many days they said. So later on I went down to there store. My order was ready, and I was charged 40 bucks. When I questioned why 40 and not the 20 they had said two days ago, the two men became hostile and vulgar. Needless to say I was stuck, and forced myself to pay since I needed my shirts back. As an avid consumer for sports gear, it was the worst experience I've ever had. As a customer, baseball coach and iraqi vet, I've never been so appalled.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Beacon Sporting Goods on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.