Hanover >Food & Dining > West Hanover Pizzeria
1415 Hanover St, Hanover, MA | Directions 0233942.119000 -70.882295
Below average food and shockingly bad customer service – Food is not horrible and we've eaten it for years, but this last experience prompted me to write a review for the first time. I've never had such appalling customer service in my life.
My boyfriend, his two roommates and I ordered delivery. My boyfriend and I added ours at the last minute and we called back to do so but they said it'd be no problem. The delivery person came, told us the total was $38 and some change. We paid with a good tip, he left and afterwards we realized the chicken finger meal we ordered was missing. We called back and asked to see if it was left in the car or something, which was met rudely with a "no, you didn't order it," but they said they'd send us one.
Five minutes later we got a CALL BACK from them, asking us what happened and saying we were wrong and they would not fix their mistake.
We absolutely ordered it. The woman on the phone, Lisa, said our total was $35 dollars for the other three items. Now, not only are we being accused of not knowing what we ordered, but there's suspicion now that the delivery person told us the wrong total to keep a few bucks off the top for himself.
We explained the amount discrepancy and the woman said that's not true and we're wrong because we have no receipt. The girl roommate had called back and was promptly hung up on with no promise of a replacement meal.
My boyfriend called back and had to use stern words to find out what was going on. "Lisa" said something close to "I don't know how old you are, but I'm 54 years old and I don't have time for this," and refused to help us any further.
We are all in out 20s and 30s and was hoping to have a quick meal together after a long work day. This woman and her staff treated us so badly we were absolutely shocked, especially since all of us have worked in the restaurant industry in the past.
They may have overcharged us, forgot a meal and then we were told in the most eloquent manner to eff off. We will never do business with this awful place again.
its OK – 'Westies' is just ok. I prefer Hanover House of Pizza on the other end of town. Its fast, friendly, and you get what you pay for and then some!
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