Randolph >Restaurants >
Pizza >Rick's Cafe & Pizzeria
63 Mazzeo Dr, Randolph, MA | Directions 0236842.163621 -71.059583
Monday 09:00 AM - 10:00 PM
Tuesday 09:00 AM - 10:00 PM
Wednesday 09:00 AM - 10:00 PM
Thursday 09:00 AM - 10:00 PM
Friday 09:00 AM - 10:00 PM
Saturday 09:00 AM - 10:00 PM
Sunday 09:00 AM - 10:00 PM
First Time/Last Time – I have never made a complaint online against a restaurant, but I had to about Ricks Cafe!
Last night I went to Ricks Cafe for the first time, I am originally from New York and recently moved here.It was recommended so I ordered 2 pizzas to go. I am a vegetarian and therefore do not eat meat so I ordered a Pineapple pizza and explicitly told the woman, not pineapple and ham...just pineapple. I watched her enter it into the computer right. 30 mins later after being told 10 mins, I left with my Pizza. When I got home and started eating it it tasted good. But when I got to the second half of the pizza I noticed I had eaten something that didn't taste right. So I spit it out and of course it was ham...all over the other half of my pizza.Now being a vegetarian, I have encountered these mishaps before. So I returned today to politely explain and ask for a refund. They got me the owner and when he came out and asked me what I needed already in a mean and miserable voice, I preceded to explain. Well long story short, he refused to give me my money back and threw the receipt back at me. I asked him his name and he told me he would have the cops called and have me taken out in cuffs then told me to get out of his restaurant.
I have never been spoken to like that before, especially by the owner of a RECOMMENDED restaurant! All I asked for was my money back, when if I really wanted to I could have made a scene or reported it. I feel as though this might be due to the fact I was a young woman who was alone...he felt he could speak to me that way!
Anyway, he was unprofessional and I plan on reporting him the the better business bureau among other websites etc. I will not be going there again and would warn people...the restaurant offers a great atmosphere and nice servers, but the owner himself does not know how to properly handle situations. Be careful if you have a complaint, especially if you are a woman and are alone.
Food was great/Service was just okay – They have a piano bar... I would like to go back for that. Discount tickets to the movies for $7 when it is over $10 next door. It is a cute place. The waitress seemed like she was in a hurry to get us out of there and that made it for a strange experience. We all liked our food, we had potato skins, steak tips and quesadilla. The potato skins were the largest skins I had ever seen, so, if you order them you are probably going to be taking some home!
GREAT PLACE – awesome food. great presentation. waitress was really nice and the food came out at good timing. they have discounted movie tickets for $7 for the movie's nextdoor. which is great because over there they are $10.75!!! piano player on thursdays-sundays and flat screen tv's everywhere to watch games. prices not bad. had steak tips and they were really good!! good place to bring kids too.
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