Newton >Exercise > Gym Source
106 Needham St, Newton, MA | Directions 0246442.313855 -71.211609
Neighborhoods: Newton Center
Highly Recommend – I have gone to the Newton store on very busy promo events where there are lots of people and have been very impressed with Norm and the sales team's knowledge and desire to match the right equipment with my needs and budget. Here you have the opportunity to try out a number of different Mfger's products to achieve your fitness goals. The delivery was top notch performed by 2 highly trained and professional individuals. I have will continue to recommended them to my friends and collegues because they have been great to me!
GYM SOURCE - THE ONLY PLACE TO PURCHASE FITNESS EQUIPMENT – I have been shopping at Gym Source for over 10 years.
I recently went in again to buy new fitness equipment . I wanted a new Eliptical machine and a Recumbent bike. I walked into the store to their friendly sales staff who showed me a variety of machines at different price ranges. As always they also educated me on the different styles. I felt no pressure but felt at ease when making my decision. Another great thing about Gym Source is they have always serviced my equipment quickly. I would just call the Gym Source service department and they would come to my house to fix the problem ASAP.
I have refered many people over the years to the store.
I would say that Gym Source has the best selection of quality equipment,and great SERVICE and I would recommend everyone to shop there for their home gym!
DON'T GO ANYWHERE ELSE! – Having worked in the fitness industry for over 20 years now, and provided services to some of the most demanding clients, whenever someone needs home or commercial equipment, I refer them to Gym Source in Newton. Norm and his team have never failed to offer the best sales and service to my clients (I would have heard about it, believe me). He has helped over 75 of my clients either set up entire fitness centers in their homes, or simply help choose the right piece of cardio equipment for their individual needs. I have had dealings with other suppliers in the area, and there is absolutely no comparison; Gym Source is by far the better choice.
THE SERVICE DEPARTMENT RUINED MY BIKE – I had the Gym Source service department person come to my home to fix my treadmill and to make sure my exercise bike was working properly. I bought both pieces of equipment from the Newton store. He told me the bike was fine and recommended that I do a 'routine' repair, replacing the belt, during the next few months. He offered to order the belt and have someone replace it for me sooner than that. I agreed, and a month later a different service guy showed up and replaced the belt, and he left. The next time I tried to use the bike, I found that it was broken. There was no resistance at all. The service guy took a bike that was working just fine and made it unusable.
Then, the service department had the nerve to make me wait an entire week for another service visit so that another service guy could undo the damage caused by the first service guy.
At the next visit, the next service guy told me that the previous guy had indeed made my bike unusable. He tried to fix it, assured me would work on low resistance, and said he would order a new belt. The bike barely worked the day that he left, and stopped working the next day.
The service department lied to me and told me they would fix the problem in a few days. They also said they wouldn't charge me for a new belt. Of course not; they sold me a defective one. After I waited ten days to use my bike, the service department called and said I would have to wait at least another five days before they would fix the problem. I asked them to loan me a different bike. They refused. I called the store and asked them to help me. The person in charge said he 'sent an email' to his manager but he couldn't do anything else because THEY WERE "TOO BUSY HOLDING A SALE".
EXCEEDS EXPECTATIONS...EVERY TIME!!! – I felt the need to write this review after reading a few unfair negative reviews on this site. I have been a Gym Source customer since 1997 and I wouldn't even dream about going elsewhere!!! Norm has always gone out of his way to make sure I have exactly what I need, even when my purchase has been something as small as a low-cost exercise ball! I have referred several friends who have done nothing but RAVE about the quality of the equipment and the customer service.
There is only 1 exercise reseller – As the first in-home personal training company in Massachusetts (since 1991) we were apprehensive about sending our clients to anyone other than a manufacturer for exercise equipment. Once we met the experts at Gym Source we were amazed at their knowledge and the quality of the equipment.
The customer service and delivery are on time and professional. Our clients who are used to being well served, are ecstatic with Gym Source and will not deal with any other company. They stand behind their products and know which products are best.
The knowledge of your staff is the best and we have seen many. 75 years in this industry is all we need to know.
Thank you for making our clients feel they are the most important to you!
Worst customer service – The manager is the worst customer service rep I've ever dealt with. He is extremely rude and hostile. Very unreliable and defensive. Also insulting. Obviously they have a limited audience for their product and likely can't hire normal people but there have to be better options than buying anything here.
Always going the extra mile – I've been a trainer in the industry for over 8 years now and have referred over 100 clients to Norm and Matt at Gym Source. They have handled small requests of one set of dumbbells to the installation of mega home gyms for my clients and have always come through for me. Without a doubt the best equipment available. If you want cheap, go to Sears, but be prepared to replace the item in a year or two. I have a client who just replaced her 10 year old treadmill (which she and her husband use every day) that was purchased from Gym Source and it still ran great. She wanted the new features.
I place my trust in these guys to take great care of my clients and they LOVE them, so I'm really not sure where all the negative comments are coming from. As a lot of other equipment retailers are going out of business, Gym Source is growing. There's a reason why....they have great equipment and service.
Gym Source Newton, MA – had a machine that I kept having issues with making noises. They came out and tried this and that. I finally quit calling. But after a year I thought enough and called again. They ordered a new one and got it to me within a week. I only wish I had not waited a year. I can't blame them for that. I found delivery was fast and crew were nice. One of the office staff that answered once could have had better customer service training. But Norm (owner??) was always very nice and I think I am all set.
How can any company with service and reliability this poor stay in business?? – I purchased high end exercise equiptment from Gym Source two years ago. The equiptment came with a three year guarantee. Over the past 24 months, the equiptment has functioned less than 50% of the time. Gym Source has repeatedly lied to me about the availability of parts and service calls are entirely unreliable. Each repair has required a minimum of two visits, and one repair took over three months to complete. I am amazed that this company can stay in business with their deceitful practices and unreliable service.
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