Newton >Shoes > The Barn Family Shoe Store
25 Kempton Pl, Newton, MA | Directions 0246542.349506 -71.221233
Neighborhoods: West Newton, Waban
Terrible customer service – Yesterday was my first visit to the Barn shoe store. While the selection of shoes is great, the service my daughter and I received was horrible. We found a pair of shoes we both liked and were having difficulty finding her size. I asked one of the sales people if they had any other sizes in the back she replied no, everything is out. Then I looked below the display and found a box with my daughters shoe size. After taking the box out I was rudely yelled at across the store by the older woman behind the counter "Don't do that, all the sizes are out!" Frustrating to say the least. I wish I had walked out of the store at that time. Then I tried on a pair of shoes and was approached by a sales associate who proceeded to tell me about his second marriage, how his kids are so mean to him and call him mean names, how they only want his money, how he owns 4 homes, etc, etc, etc. It was the most BIZARRE experience I have ever had in a store. When I then told him I was not going to buy the shoes I tried on he was completely agitated and was rude to us as we left the store. I will NEVER shop at the Barn again. Terrible service!
On behalf of the entire staff, I wish to extend our sincere apologies for your unfortunate shopping experience. I can assure you that your comments and concerns have been addressed and will continue to be monitored.
I truly believe the experience you had that day was an anomaly - we would not have succeeded as a family owned and managed business for 60 years without providing superior care and service to our shoppers.
I invite you to contact me personally. Please reach out to me at the store: 617/332-6300 or via email: firstname.lastname@example.org. I will be away until Sept. 22, but if you will let me know how to get in touch with you, I will do so upon my return.
We thank you for shopping at The Barn, and hope to have the opportunity to show you the service you and all of our shoppers deserve.
Sincerely, Karen Stives, Owner
I always leave happy – I shopped here with my mother as a kid 30 years ago. I loved coming to the Barn becasue of all the fun toys and athletic equipment as well as the best selection of sneakers. I love the Barn!
you can find what you want here – When your 13 year old shops the whole mall for shoes and can't find anything BUT ... come to the Barn and you find everything!
We love The Barn! – My husband 50 years ago went here as a little boy with his mom and we still go here for our 9 and 1 year old. We love the barn!
Editorial Review – The Barn Family Shoe Store provides the Boston area with quality name brand shoes for the whole family.
Best shoe collection around – I remember going to The Barn as a kid with my mom and aunt. I recently relocated to the area, and took a ride there to check it out, and was amazed at the great adult shoe collection they have. I like "good brand" shoes, and I found all of my favorites there--clogs, sandals, and comfy dress shoes--and so many different styles. The staff was inviting, but not pushy, and seemed to be having as much fun as I was. I love this place--and it reminds me of my childhood as they still had those metal foot measuring tools!
A happy customer for over 25 years! – "I've been a happy customer of the BARN for over 25 years. For me it's a great, relaxed, no pressure 'one stop shopping' right in my neighborhood--whether I'm looking for a pair of CROCS, a pair of dressy shoes or anything in between including clothing--I can always be sure to find what I'm looking for. The store is always, clean, orderly, well stocked and the staff is knowledgeable, helpful and polite. I want to thank the great staff for all of their help and honest advice over the years!"
Best single stop shopping for shoes – Great time saver, everything all in one place, - shoes, sneakers, boots, socks, swinsuits, shorts. And the staff is really helpful -- they actually wait on you!
Very Disappointed – I was disappointed in this shoe store. I had trouble finding what I wanted and the children's shoes were over-priced! Plus, don't be fooled by the "lenient" return policy. When I tried to return a $50 pair of child's shoes that my son had for one day and wore in the house only, they turned me down - citing a loose thread in a seam (probably there when I bought it!).
I will definitely not be back!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of The Barn Family Shoe Store on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.