Newton >Jewelry & Watches >
Jewelry >Marquis Jewelers
80 Winchester St, Newton, MA | Directions 0246142.316663 -71.208811
Mon - Wed, 9:30am - 7pm; Thu, Fri, 9:30am - 6pm; Sat, 9:30am - 5pm
Neighborhoods: Newton Center
Beware of the no refund policy – My wife recently went to Marquis Jewelers to buy me a watch for my birthday. The owner used a pushy sales pitch to convince my wife to buy me an expensive watch that she wasn't sure I would like. (I'm not an expensive watch kind of guy.) The owner reassured my wife that she could return the watch if I didn't like it.
When I decided that I wasn't comfortable having such an expensive watch, we discovered that Marquis Jewelers has a "no refund" policy. (They will give store credit.) While the policy is in fact posted on a sign on their wall, we were extremely disappointed that the owner did not make this point clear to my wife at the time of the sale. Had she known she would not be able to get her money back, she never would have taken a risk to buy me something expensive that she was unsure I would like.
We feel we were tricked into giving this store a large sum of money that we cannot get back. We urge other shoppers to think very carefully before taking a risk with a purchase at Marquis Jewelers. We cannot think of any other store where we have had such a negative customer service experience.
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