452 South Main Street , Fall River, MA | Directions 0272141.697075 -71.160466
Mon 10:00 AM to 6:00 PMTue 10:00 AM to 9:00 PMWed 10:00 AM to 5:00 PMThu 10:00 AM to 9:00 PMFri 10:00 AM to 5:00 PMSat 10:00 AM to 5:00 PM
They ruined my wedding! – I had the worst experience I could imagine at this bridal shop. The staff was rude and verbally abusive to one of my bridesmaids! The alterations were terrible and everyone had to go back several times for fittings. They couldn't get the hems right, none of the girls dresses fit the first time. It was so hard for everyone to get there, location was awful. Parking was a nightmare. The worst part was by far the service, but they were so mean to my bridesmaids that one actually dropped out of my wedding because she could not deal with them. It is breaking my heart not to have her be part of my wedding day, but I cannot even blame her and if the dresses weren't already ordered and paid for I would got with another shop ina heartbeat.
WORST BRIDAL SHOP OUT THERE – This is the worse bridal shop I ever dealt with. Fatima is extremely rude and snobby. I had issues from the beginning, after I made my first deposit which of course is non refundable. They lied to me about how the dress would look and the kind of alterations they could make to the dress. At first anything was possible, but once I made my payment certain things could not be done. She also does horrible alterations. The day I picked up my free (one day before my wedding) the seams were falling apart where she took it in, my mom had to fix it the day of my wedding. The alterations also took away from the original look and fit of my dress, it looked much better before Fatima started ruining it with her alterations. GOD FORBID you have an issue with anything she did, she will blame it on you. Avoid this place like the plague. You will regret it if you buy a dress in this place!!! The salespeople also change all the time, none of them can deal with the owner Fatima. They also gave me a hard time for alteration appointments, and tried to push me to do it at times that did not work for me. I had to argue with these people for 30 minutes to get me an appointment on a Saturday. Once they have your money all the courtesy is gone.
Dont do It RUN AWAY – I purchased my dress here at Alexandra's including all my bridesmaids. There alteration were the worst and after you pay and order your dress you get treated very different. During my first fitting I had to wait 30 minutes and then had a fitting with another bride at the same time. very poor Service. I had to take my dress and have it fixed by someone else 2 days before my wedding. Buy you dress somewhere else trust me you don't need the stress......My Bridesmaids all went elsewhere for alterations not to mention alterations are very $$$$$$$$$$$$ And Parking is the worst.
If I could subtract stars, I would – What rude, obnoxious, dishonest, sales staff. Their business practices are very suspect and they are horrible to you once you pay for the gown and need service to alter the dresses. DONT SHOP HERE
BRIDAL NIGHTMARE! – OMG, the alterations are a nightmare! Fatima, the owner, is great at sales but horrible at customer service. Once they have your money you cannot get service. They have distroyed my gown with their amature alterations and have no apologies. RUN, don't walk for the door and buy your gown somewhere that understands that SELLING is just the beginning of the sale, alterations are essential. My 8 year old niece would have done a better job on alterations. SEVERAL of my business associates are now telling me they had a bad experience here with alterations, delivery and quality... too late to help me but may save you!
A hidden gem in Fall River – I wasn't expecting much of Alexandra's because I have only looked around bridal boutiques in the Boston area, and was extremely happy with my experience there. Alexandra's has a massive selection, all very reasonably priced, with higher end designers like Pronovias, down to one-of-a-kind dresses made by private designers (like the one I picked). I was expecting all of the dresses to be puffy but I found exactly what I wanted-- a classic, simple, lace trumpet gown that rivals Monique Lhuillier on quality and design for under $1000. Carol was extremely patient, honest and never pushy and I couldn't have asked for better service. I also ended up picking out my bridesmaids and my mom got her outfit there too. Definitely a great place to start shopping! Highly recommended.
Best Experience and customer service! – My experience with Alexandra's Bridal Boutique was fabulous. Everyone was so patient and kind. I've ordered dresses from so many other boutiques and have had terrible experiences. I will never go anywhere else but here. Rebecca was friendly and helpful. So many beautiful dresses to choose from at reasonable prices. If you go here, you will have a wonderful experience.
User review by queenheron – I found my bridal gown at Alexandra's, and I had a great experience. I had been to several bridal boutiques in the area and on the west coast, and Alexandra's had great customer service, an amazing selection of dresses for all occasions, and many affordable gowns to choose from. I was so impressed by the wide selection of gowns...I must have tried on over 15 dresses and they were all so fabulous! The saleswoman, Carol, was friendly, patient and very easy to work with. If you are searching for formal dresses, I highly recommend Alexandra's.
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