951 Broadway, Fall River, MA | Directions 0272441.688280 -71.171026
Customer service? HAHAHAHA – Nicole has the worst cutomer service I have ever encountered, literally yelled at me for attempting to place an order very nasty in general. Tried another, higher ranking employee, not much better. Very long wait for jackets. Had to special request that my jackets be made in the USA, that upset them as Vanson is now mostly a product of El Salvador, a fact they do not advertise, and no, the savings are not passed on to the customer. Once request was made for American made jackets emails were no longer replied to, I ordered 3 jackets at a cost of over $1,800.00 and they couldn't care less. I will never buy another Vanson jacket and will not recommend them to anyone I care about. I regret giving my credit card information to these people.
Follow up: 6 months later I was correct about giving my credit card info, fortunatly I was able to catch it before any real damage could be done. I am not the only person Nicole has committed credit card fraud against, the fact that she still works there says a lot about Vanson. Ordered my jackets made in america, came to me with tags saying "MADE IN EL SALVADOR" Took over 6 months for delivery.
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