215 State Rd, North Dartmouth, MA | Directions 0274741.63918 -70.97874
M-Sa 9am-6pm, Su 12pm-5pm
I called to arrange service for our appliance, the woman who answered the phone was not very friendly and then they messed up our appointment with a no show. When I called to find out what the problem was, it had to have been the same lady as she was still rude on the phone. I do not tolerate ignorant people, therefore I told her I will take my business elsewhere. I will not be shopping with them & if I was the owner, I would review my staffing in the repair department. He should be monitoring/recording calls for customer service!
Bad Business Practice – I purchased a dryer from Stan and Pauls. When they delivered and installed the dryer, the installer told us he was going to leave the dryer venting we had in place because “our stuff was better than the stuff he had”. Six weeks later the dryer was taking two cycles to dry a normal load. We called Stan and Paul’s to come and take a look. We were told when we purchased the dryer, that it was covered for one year parts and labor. Stan and Pauls website also says it has in house service on all appliances accept built-in appliances, which are contracted out. The gentleman that arrived at our house was a contract company. He then charged us 83 dollars to replace the vent that was clogged. (The vent that was included at installation but was not used because our stuff was better). The 83 dollars was not for parts or labor, it was for the technician to show up at the house. We called Stan and Paul’s, they would not reimburse us the money, but instead extended our warranty from 1 year to 4 years. We went to Stan and Paul’s to support local business but it is now obvious we should have gone to a box store (Lowes, Sears, or Home Depot) Very disappointed
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