15501 Frederick Rd, Rockville, MD | Directions 2085539.109792 -77.159004
Mon. - Fri. 9am - 8pm;Sat. 9am - 6pm;Sun. 11am - 5pm
I was in the market for a family vehicle and looked at thousands of cars online. I received timely and courteous response from the team at Lexus of Rockville. When I came in I was placed in the care of Shawn and his team, they definitely took care of us. I know it's clichè to say my experience with them was how car buying should be, but that's the truth. I was in a relaxed atmosphere and always felt as if I was among friends and had no sales pressure. They were the perfect blend of professional and personal and they erased all the anxiety my wife and I anticipated in the car buying process. Lexus of Rockville gets my highest recommendation to family, friends and even online.
My wife & I purchased an RX 330 about 2 years ago and the sales person was so nice & considerate. He took the time to address our concerns & needs and got me exactly what we wanted. I highly recommend this dealership.
Lexus of Rockville has the best team! I am really happy with the great service they had provided me.
This is the 6th vehicle we have purchased through Lexus of Rockville and the number 1 reason we come back is that our sales associate Sam Adetunji has provided us with utmost respect and understanding of all our needs.
The staff and service department were very warm, friendly and professional.
The customer service to date from Lexus of Rockville and specifically, my salesperson, Leo Inglesby, the Finance Manager Christine Kim, and General Manager, Don Nickles has been outstanding. Both Leo and Don have contacted me on several occassions to provide updates on the recall issue and have been extremely professional in their handling of a very difficulty and embarrassing issue. I believe that this issue will be resolved and that my family and I will continue to be extremely proud of our 2010 GX460 and very loyol customer of both the Lexus brand and Lexus of Rockville.
Talk about one dealership that has totally revamped their customer service over the past few years. Used to use them to service a previous Lexus and the service was only so-so. Truly an excellent experience nowadays though, the best out of the Lexus dealers I've used to service my car. Service is always done quickly, and they're always respectful of my admittedly nitpicky requirements about how my car is treated while its there. Tony is great, and is one of the two service advisors I've ever met that I trust to give me straight information about what needs to be done and what can wait. Always plenty of clean gassed up loaners ready to go too. Came to Rockville after Silver Spring damaged my car twice in a row while it was in for service. Working with Tony and Lexus of Rockville makes servicing my other car (A Toyota Prius) at Toyota a real "slumming it" experience.
I just wanted to say that I had the best shopping experience ever, when I first purchased my first Lexus this past June.The staff at Lexus of Rockville were very helpful, very friendly and the service department is huge, I didn't have to wait too long for my maintenance, usually it takes hours to wait and one of the best things I liked was the cookies and the coffee they serve. I've been always happy with their service and I highly recommend them to all my friends and family.
Best Experience – This was the best overall experience, I've ever had in a car purchase. There was not pressure and nothing but complete honesty from the Internet sales rep.
She was very patient and was very straight forward with me. I would definitely purchase from here again. They provided me and my family food and refreshments as our documents were being prepared. The entire experience was brief and accurate.
great – I am very pleased with how friendly lexus employees are....everyone treated me differently. I will def. recommend my friends and family. Angel, new car salesperson helped me with what type of a vehicle I was looking for and Aeli was quick withy all my paperwork that I was finished within 2 hours.
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