10256 Meanley Dr, San Diego, CA | Directions 9213132.910509 -117.106302
Neighborhoods: Northeastern, Scripps Ranch, Northeastern San Diego
Anchor General IS HORRIBLE, Sacramento California – I temporarily was added to my wife's insurance (Anchor General) due to a miscommunication with my previous insurance, Farmers. Four days later my wife unavoidably ran over a huge piece of metal that was in the road. It did almost an estimated $5000+ in damages to my under carriage. They charged me a unbelievable amount of betterment on my vehicle that the Collision Center did not agree with as well. I never approved the repairs after the estimate was given, as required, per the Collision Center and Anchor General. They claimed to have contacted us and received approval, but truly never did.
I called the Manager of their claims Dept., to get an explanation of these non-approved betterment charges. I was very professional and courteous explaining my concerns. He immediately became defensive and lied (I knew very little about this process but did a little research prior to calling). He lied and when I questioned him on the lie, stating another area of concern that he previously mentioned, he immediately tried to cover his dishonest statement.
I now have an appoint for consultation with an attorney and am going to seek legal action.
I have never written a review, ever, but letting this company continually scam and profit is out of the question. I will do all I can to let the public know about their ways. According to other reviews, I'm not the only one.
RUN FROM THIS INSURANCE CO – User Rating: 1 out of 5 stars
by vaness 11/22/2009
This insurance company is awful. The customer service is non-existent. My claims agent only returned my call when I left a voicemail for his supervisor threatening to call the better business bureau. I am so unhappy. The place where my car was to be fixed has also had a hard time getting in touch with them. The auto shop told me that my car will be totaled and now I'm DREADING what I will have to go through/threaten to do to get them to pay me for my totaled car. PLEASE save yourself the trouble do not give your hard earned money to an insurance company that is staffed with incompetent people who do not care at all about their customers. I have been with them for YEARS, and now that I need them, they are ignoring me. DO NOT GIVE YOUR BUSINESS TO ANCHOR GENERAL.
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