Bertrand's Music

(858) 780-1812 | View Website

13179 Black Mountain Rd Ste 5, San Diego, CA | Directions   92129

32.956404 -117.129414

 
Musical Instruments, Karaoke Singers, Musical Instrument Rental  more

More Categories: Musical Instrument Repair, Government Contractors

Bar & Pub Special Features: Karaoke

Payment Methods: American Express, Discover, MasterCard, Visa

General Info: Shop Online

Musical Instrument Products: Guitars

Musical Instrument Services: Music Equipment Rental

Consumer Electronics Products: Karaoke Machines

Neighborhoods: Northeastern, Northeastern San Diego, Rancho Penasquitos

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Bertrand's Music
Bertrand's Music

Reviews for Bertrand's Music

Recommends
5.0
over a year ago

Great Customer Service – Frequent customer of this store. Nice people. If they don't have it they order it in for you. Son got free music lessons for band over the summer with our trumpet rental.

Doesn't Recommend
1.0
over a year ago

Poor customer service - lost instrument we returned – They were recommended by our kids music instructor. We rented a saxophone from them for the school year. We returned it July 2009 but they've been charging us every month since for it . Since we have our credit cards set up on autopay, we didn't even realize until a whole year later! Shame on us.

When I called them up, they told me they have no records of us returning it. I asked to speak to the owner but they gave me the runaround and only let me speak to a manager there.

I thought I was losing my mind and called my son who is on vacation in Virginia to ask him where the saxaphone was. He was completely baffled by my question and said we returned it last summer to the store - don't you remember?! And added... what's wrong with you! You yelled at dad and I for returning it a month late. I went back and forth with Betrands and to add insult to injury, not only would they not refund any of the monthly fees, they also wanted to charge me another $300.00! Not sure what to do at this point but needless to say, we are very unhappy with Betrand!

 

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