1025 Cranbrook Rd, Cockeysville, MD | Directions 2103039.464904 -76.609678
Contact them at their offices during regular business hours Monday through Friday
This is the worst place ever!!! I moved in March 2012, about 8 months ago, and we've had maintenance come here more than once a month. I constantly have plumbing issues, roaches, and tons of mice!!!! 2 mice have been caught but just saw another one a couple hours ago. I have seriously adjusted to live with mice. It's a disgusting place, some neighbors are creepy, and this building makes all kinds of noises. Maintenance never considers "emergency" calls as an emergency! I would have rather paid more to live somewhere else without the fear of pests and rodents, NOT going to renew my lease here!
The absolute worst! You can hear mice running threw your walls and your neighbors will be convicted felons. I had the lovely experience of my neighbor watching me sleep and god knows what else. When I contacted the leasing office they did nothing. Over priced dirty apartments. Do Not move in there.
SLUMLORDS – here's what I've dealt with in 4 years of renting with them...
The first night I moved in, my apartment was infested with bugs. I got bitten so bad one of my eyes swelled shut and my lip was halfway swelled shut. They blamed me for the infestation and refused to have an exterminator come for almost a week. I couldn't live in the apartment for that time!
My A/C broke while i was on vacation and leaked filthy water all over my clothes and overflowed my cat litter boxes. They refused to pay for the damage to my clothes, and refused to replace the carpet for 2 weeks that was damaged by the litter boxes overflowing. It smelled SOOO terrible, I had to call and basically harass/threaten them everyday until they gave in and replaced it.
My ex-boyfriend (who used to work in their maintainence dept.) successfully broke into my apartment twice and they refused to change my locks because "Master keys are changed everytime an employee leaves". I had to get a restraining order, THEN write them a dissertation on why I should be able to move mid-lease.
At the new place, the hot water heater and furnace are in a LOCKED closet in the living room. I have 2 appliances which run off of gas and create FIRE, but I can't have access to them. If they malfunction, I will die, even though i have 2 fire extinguishers. But they don't work through locked doors.
My gutter leaked for a year and a half, and I called, emailed, wrote to them to please fix it because it would leak right in front of my door and create an ice-skating rink during the winter. I had to threaten to sue them before they fixed it.
They have community washer/dryers, but turned off the hot water to the machines, so my filth gets washed with everyone elses poopy clothing/bed bugs/lice etc.
They attempted to evict me after I was out of town and (yes my fault) forgot to pay rent. The rental payment places which you MUST go there in person and pay with cash, or a money order, if your rent is late, is never open, so they told me I would be evicted by the afternoon if I didn't may a payment by 9AM the next morning. They also explained that animal control would be called to pick up my 2 cats as well.
Right now, I am sitting in my living room, after having to move ALL of my furniture 3 feet from the wall, empty all the cabinets (kitchen, bathroom), closets, etc.because of a rodent infestation, and exterminators are coming tomorrow. This is the 5th time I've had to do this in 3 months. Just imagine living in a place where you have to thow all your shet on the floor and halfway "move-out" every other week. Plus, if I didn't do it?... They would evict me. This information was contained in a balled up letter laying on my doorstep.
The communities are not safe and attract low-life individuals. I have had packages stolen from my doorstep, my car was broken into, and I am tired of hearing my neighbors boyfriend scream at her.
Ohh... And here's the kicker... Anyone notice that none of the communities are handicapped accessible? Well I'm sure my old neighbor did. He was partially disabled after having a stroke and would always park at the closest spot to the building (out of the niceness of out hearts we would leave the spot for him cause there weren't any handicapped spots), and he would slowly make his way, up over the curb, then walk up the steps. One day he fell on the steps, so me and 2 of my neighbors helped him up the rest of the steps, and then down the steps to his apartment. I don't know what kind of injury he sustaIned from the fall, but he quickly deteriorated, and died less than 2 months later. The day he fell was the last day he came out of his apartment. And I'm honestly not stretching the truth on that story.
Renting from anyone including Charles Manson or the Son of Sam killer will be a more enjoyable experience.
THE WORST EVER – Terrible !!!!!! Who can help me get out of this lease!!! I need out--- NOW ...I cant stand it anymore. What do I need to know someone please email me and HELP!!! StephanieLS21@yahoo
Yuck! – These people suck! Especially the butt ugly girls who sit in the main office. I think this place hires its employees based on how ugly they look. If you are ugly you then you are hired! I think most people just get scarred away because their office looks like halloween all the time with all of the butt ugly witches. Don't live here because you will be sorry. Again..I can't say this enough that THIS PLACE SUX! I had to throw in the butt ugly girls because Ive never seen so many ugly girls in one place. Dammit seriously! Why do I even have to rate this place with a star? I didn't want to even put 1 star but the computer said its required to put at least 1 star.
hell on earth – I would totally agree do not rent from henderson and webb they are out for money and money only.. we moved into henderson and webb back in 2001 everything was good the first 2 yrs than everything started getting worse and worse.. we had nothing but problems for a year and a half i kept complaining to them about my gas bill being so high and they kept telling me to take it up with bge and bge said to go to them til it got to the point one day i called bge up in tears crying cause my bill was so high and that my apartment complex will not do anything about it i asked them to please send out a repair tech to check to make sure nothing was wrong because i had a toddler and a infant in the house well someone came out and told me he had to cut my gas off because my furance was not safe that i had carbon monixoide leacking into my apart it was still cold out and the only thing henderson and webb did was brought us out a 1 foot by 1 foot space heater to heat my whole 1200 sq ft apartment til they replaced my furnance which would take a week to do because there repair person was so busy.. well a week went by i called abt it getting fixed they said its coming its coming i told them that if someone wasnt out there that day to fix it i was calling housing authority within a hr someone was out.. the guy told me that he just got the call that he could have came out last week to replace it..
another problem we kept having was after our third son was born he kept being hospitalized and always really sick and dr's kept saying its a cold or so on til one day i took my son to a allergist and come to find out he was allgeric to mold.. our apartment was covered in mold in the ceilings.. in 2009 we got our renewal notice to renew which we did cause we really didnt have the money to move .. right after we renewed our lease our bathroom ceiling fell in it was covered in mold they told me someone would be out to fixed it soon.. than 2 days later the ceiling in the hall laundry room fell and that was covered in mold me and my neighbors kept calling and calling to get it fixed ..so after a week of our bathroom and the laundry area not being fixed mold everywhere i called them and they gave me the same bs story so i told them i was calling the health dept and housing authority that my son was severely allgeric to mold and this needed to be taken care of well a week later we got a letter from henderson and webb saying that they are terminating our lease and we have less than 3 weeks to move out ( and this was just a week and half tops after they just renewed our lease) well needless to say we moved out a few days later.. and as soon as we moved out our son health improved.. and now the bast**** are suing us for almost 4 thousand dollars saying that we didnt pay our rent for may, june, and july that we terminated our lease which we didnt they did.. and we moved out the end of may.. and they are also trying to say that we have to replace all the blinds for the 2 bedrooms and slider (which never even came w a blind in the first place and the ones in the bedrooms were from 1970 when we moved in) they also want us to pay for paint and carpet which we were there for almost 9 yrs and they never even cleaned our carpets in those 9 yrs nor came to repaint in those 9 yrs.. lets just say they can kiss my ass bring it in court cause i have the letter from bge abt the furnace and part of the moldy tile
SORRY A** COMPANY – I AM CURRENTLY WITH THESE GOOD FOR NOTHING F*CKERS AND ALL THEY CARE ABOUT IS MONEY I HAVE PEOPLE THAT LIVE OVER ME AND I HAVE BEEN IN A FLOOD EVER SINCE I HAVE ON REPEATED OCCASIONS CALLED CUSTOMER SERVICE TELLING THEM OF MY PROBLEM BUT TO MY DISMAY MY PROBLEM HAVE NOT BE SOLVED MAINTAINENCE ENTER YOUR APTS AS IF THEY LIVE HERE THEY GIVE NO NOTICE THAT THEY BEEN HERE OR ANYTHING 1 DAY I CALLED THE POLICE CAUSE I THOUGHT MY HOUSE HAVE BEEN RAN SACKS
DO NOT RENT FROM THESE PEOPLE!!!! – I have read all of the reviews on these people and can't tell you strongly enough how much I agree with everything everyone has said as I have experienced the same thing with Hen-Webb.
I could write a novel about how rotten, thoughtless, money hungry, sheisters they are. But I think everyone gets my point.
I lived in one of their complexes in Columbia when I first moved here to MD. I was living there for about 6 months and something kept slashing my tires. I bought 6 brand new tires in 4 months. I filled out police reports on the incidents and constantly reported them to Hen-Webb. They did nothing to help me. When I requested a transfer to one of their apts. in Glen Burnie, they charged me a $350.00 transfer fee, even though I was being stalked, they didn't give a crap, they just wanted more money. So living in Glen Burnie (Hidden Woods-terrible place!!) I had a HUGE problem with noise and the people above me. 6 complaint letters and 2 visits from the police, did nothing. I documented all of the problems and Hen-Webb did NOTHING. I ended up moving out 3 weeks before my lease ended (I had told them months before that I was not renewing it due to the noise problems)and they kept $900.00 of my security deposit for the rent and fees. I was (and still am) LIVID!!! I told them I was moving out early due to the noise and even showed them where in the lease that they were to provide me with "quiet enjoyment" in my apartment. THEY are the ones that broke the lease, not me. There are so many more details on how rotten they are, I just don't have the time. I have filed a lawsuit against them in Small Claims court to try and get that money returned but they are sheisters. All they care about is money and not the safety or welfare of their tenants. I realize that I probably will not win, but just another strike on their record. I also contacted MD Attorney General on this case to, to add another blemish on their record. Maybe if more people complain this way like I'm doing, some one will take notice and do something. I'm willing to.
Again, DO NOT RENT FROM HEN-WEBB. They SUCK! And they will suck you dry of all of your money, as much as they can get.
And they do let the maintenance men come and go whenever they please in your apartment. I was lucky that nothing was ever stolen but I had one guy come in and just sat down on my couch and wanted to chat. Oh hell, no. You are here to work, not socialize.
Unbelievable!!! I always look for good in everyone, but there is not ONE redeeming quality about Hen-Webb and the people them employ.
Its Agents Are Paid Commission for renting out apartment – I chose Henderson-Webb Inc because it is a big company and I believe they should not cheat me. But the truth is the opposite.
I took a bus to the office and the agent was happy and asked me to sign a stack of documents but she never explained what documents I need to sign. She said don't worry. it is easy and simple. While she pushed me to sign my name on all places she pointed out, she told me that the last bus is only 5 minutes away. I did not want the stay in a hotel and rushed to sign on wherever she pointed out (actually she folded the whole contract and the important part is not able to see). I was doing like an idiot. After I finished signing and ran to the bus stop, I waited there at least 20 minutes until the bus came. After I moved there, I realized that buses are running until 11:00pm rather than 5:00pm as she said. The reason she tried her best to cheat me to sign all the documents is that she just wanted to secure an apartment to be rented out because she is paid commission for each apartment she rented out.
After I got home and had time to go through all the documents, I found out that multiple folded pages with tiny font are the one year lease, from which the most important part is the terminate occupancy which is hard to be found and the agent never mentioned. Let me copy this part below:
In the event resident shall elect to terminate this agreement or any renewal or extension, prior to its expiration date, then resident may use the following procedure:
a. Resident will give agent written notice to terminate this agreement at least thirty (30) days prior to the next rent payment due date;
b. Pay rent through the end of the month in which resident plans to vacate
c. Pay in addition to the foregoing, an amount equal to two (2) months rent in which resident plans to vacate.
d. Deliver the keys the day when moving out and leave the apartment vacant. Failure to vacate the apartment will void the early termination option and the fee will be applied to rent.
You can see the trick of this session. Resident has to notify the company at least 60 days before moving out of the apartment and, in addition, has to pay the rent for two more months after he/she left.
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