8821 Columbia 100 Pkwy, Columbia, MD | Directions 2104539.229822 -76.814819
Mon 09:00 AM-07:00 PM;Tue 09:00 AM-07:00 PM;Wed 09:00 AM-07:00 PM;Thu 09:00 AM-07:00 PM;Fri 09:00 AM-05:00 PM;Sat 09:00 AM-02:00 PM;Sun 10:00 AM-02:00 PM
Neighborhoods: Ellicott City
We came to this practice only because our daughter's pediatrician (Dr. Lindsay Fitch) changed practice from Arundel pediatrics to this one. We always had complaints from the first visit to recently. The office staff must not be paid well because it seems they act like this is some kind of burden to them, they are not friendly and are haphazard with the way they handled my daughter. At this point, I have no choice than to change pediatrician due to the practice itself ( I will definitely miss Dr. Fitch because she is the best pediatrician I have encountered so far).
Nothing great – My wife and I did not find the staff to be friendly and nurturing as one would expect from a pediatrics office.
EXCELLENT STAFF! – Very pleased with this practice. Call backs are quick. Nurses are patient with the kids. Doctors and nurse practitioners are very knowledgable.
Great Service – I love this practice. We have been with them for 2 years and have had only excellent service from them. I havev never had a problem getting my child an appointment and the nurses have been courteous and professional.
My husband and I had a bad experience when taking our newborn baby to this practice for the first newborn checkup. A simple heel stick taken by a nurse resulted in our baby needing oxygen, throwing up twice, and changing color. We left this appointment without any comfort or words from a doctor or staff member. The next day we returned and felt little reassurance about the quality and care of this practice. The nurse seemed cold and unwillinging to address what happened and no one really gave us a call to follow up or a letter. They did gather our side of what happened, but I wish they would'ved taken the next step, and shown some empathy. I don't doubt Klebanow & Associates has the knowledge and experience but I was extremely disappointed by how they handled the situation in the end. We never returned to this practice. We now go to Dr. Parnes, May & Associates in Ellicott City, MD and they have been wonderful. The staff, the nurses, and all the doctors are great with the babies/kids. We have two children and I am very glad we were able to find such a kind practice.
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