7363 Old Columbia Rd, Columbia, MD | Directions 21046-173239.168333 -76.881208
24 Hours Service
Do not take your pet here. The manager gave my fiancee and I a horrible attitude when we tried to arrange to pick up our dog. Preston closes at 4pm, which is not very convenient for anyone who works for for a living. The manager said the only way we could pick our dog up after 4pm was if he was got groomed too. Against my better judgement we agreed to this. When my fiancee was stuck in evening rush hour traffic and said she would be 5-10 minutes late, she was told our dog would have to stay another night. The manager would not speak to her on the phone because she "didn't feel like it."
The price is cheap enough to keep your dog here but the facilities are run down and the kennel space leaves much to be desired. My dog has stayed outside of our home before but only after his stay at Preston did he exhibit signs of stress - he nawed his back paw down to bare skin and it was inflamed for a week after he returned home.
I'd recommend going with a more reputable kennel that cares more about its clients and their dogs. We will not be coming back to Preston.
My oldest dog has been coming here all of his life, 11 years, for both grooming and boarding, and he is always happy when we arrive. I have left him here as long as 10 days and he has always been happy and healthy when I return for him.
My younger dogs have also started coming to Preston. They are both neurotic and still enjoying arriving. When I pick them up after a visit for either grooming or boarding, they are calm and healthy. This has not been true at other reputable kennels.
An added benefit to this place is that you get what you don't pay for---good food, individual attention, playtime. I love Preston.
Preston's can be dangerous place for your pet – On Mon., August 15, I took Alice and Emily, our two female Cavaliers, over to Preston's to be groomed, as we had many times in the past. They were apparently left in the dryer too long, and Emily died. Alice had a nosebleed and barely survived, but is recoveringy. On Wed, Aug. 17, I went over to Preston's to retrieve their leashes and collars and to talk with the owner. He flat-out lied to me about what happened, saying they were being washed when they both "went down." When we saw Alice over at our vet's office less than an hour after it happened, she was dry and her hair was straight, as was Emily's when we saw her body downstairs at the vet's office. It takes five hours or more for a Cavalier's hair to dry if they are not blow-dried, and their hair curls up. Emmy's ashes were returned to us today. We are devastated. She was four years old and a beautiful little girl. This is not the first time Preston's has killed a dog.
Never once had a problem – We were given the recommendation for this kennel by a former PETA lawyer. We've brought our older dog there for 4 years and both of ours together for 2. They have both never come home anything but happy.
bad place for toy dogs – I recently took my dog to Preston for a week. When I picked the dog up, the dog was not in good shape and needed to see the vetinarian immediately. The dog had to be put on medications for two weeks and is still recovering. I do not know if the dogs disposition will ever be the same towards our kids.
Worrisome – I recently took my two small dogs to Preston to be housed together during a one week vacation. We had taken one of our dogs there before, and like one of the other reviewers, I always got a sense that the staff was not particularly experienced in handling dogs. Other than the receptionist, I found the other staff to be generally very young and not particularly friendly. When we picked up our dogs, I noticed that one of them had been bathed (we did not ask for that service) while the other had not. The dog that had not been bathed came home with an eye abrasion and a bad infection that we discovered after taking the dog to the vet. That dog's condition deteriorated over the course of the week, and he sadly passed away just a week after we picked him up from Preston. I cannot be sure of what happened during the week we were gone, but I find my experience with Preston to be extremely worrisome, and I will not return.
Baltimore Examiner Story – I am a reporter with The Baltimore Examiner working on a story about the two dogs who lost their lives at Preston Country Club. If the owner of those pets or anyone else interested in contributing to the story (opinions on the Club, etc) could contact me at 410-878-6115, I would appreciate it!
Not so great for strong-willed dogs – We took our large-breed dog to Preston for the New Years holiday despite some concerns that arose when we dropped him off. When we arrived, the kennel seemed to be in chaos, perhaps because of the holiday. There were many young people (late teens, early twenties) shuttling the dogs about, weighing them. The young man who took our dog didn't seem to have a clue about how to handle a large-breed and was trying to force our dog onto the scale to weigh him -- there were no introductions, no sniffing of the hand, no treats, no time for our dog to get to know this large man who was suddenly handling him. Our dog, a young unneutered male, did not take kindly to this rough handling and snarled -- did not bite. I had to come into the room to help calm our dog down and get him on the scale. Having done so, he was led off into the kennel. When I returned to pick the dog up a couple days later, I was told in a kindly, helpful and non-confrontational, non-blaming manner that our dog had snapped at one of the staff when he tried to put a lead around his neck. I spoke with the gentleman involved and it sounded like he had stepped into the kennel and suddenly reached out to put a lead around the dog's neck, again without any introductions, sniffing, treats, etc. Our dog then put his mouth around the man's wrist, held for a second, then let go. Basically, trying to say, "Hey, back off and treat me with a little respect before you start shoving me around." Further, having boarded this same dog at two other kennels, we have never had similar problems. I think the staff here love animals but they don't respect them or know enough about their psychology, particularly large-breed guard dogs. If you have a dog who loves everyone (a Labrador or Golden), Preston is probably fine. If you have a strong-willed dog, think about a different kennel. I think they all love the dogs, but there is a difference between loving dogs and respecting them.
Be cautious – I do not recommend this grooming facility as they "accidentally" placed my two dogs in the drying machine following a bath which ultimately cost my animals their life.
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