3600 Crondall Ln Ste 103, Owings Mills, MD | Directions 2111739.435727 -76.773806
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Owings Mills
First of all: DO NOT USE RESIDENTIAL REALTY. Let me be specific. Your managing agent may not be knowledgeable of Maryland laws regarding condo associations and the eligibility requirements of FHA/HUD. They may be unprofessional in demeanor with little communication skills. Information maintained by this company, on your behalf, will be treated as personal information belonging to them alone. They will not be helpful in providing you any information contained within your association files. They will resist each individual homeowner’s right to review ALL records pertaining to their unit. They have no organic knowledge of best practices, contract preparation and review, construction, small repair, reconstruction and remodeling, correct invoice review and preparation, proper water damage/mold mitigation procedures and physical plant maintenance. They are almost entirely dependent on the knowledge of the contractors they utilize for repairs and have no real system of properly vetting and credential approval procedures. Managing agents may lie to you at any time regarding their actions, lack of action, regulations and directives regarding your specific community. Do not expect this company to serve as an advocate in any insurance matter that you may be involved in. They have no experience at any level that you are likely to observe. You will have to do all the legwork on your own. Expect to be told things that are passed on to you as fact , wherein you are only really dealing with an inexperienced opinion or something that a contractor/vendor might have said. You and your association are on your own. Generally this is a systemic problem that begins with the owner and trickles down to the operations staff (that you are most likely to come into contact with).
NOTE: This is a March 2014 review.
I like the ladies at residential. I am a vendor who helps them out from time to time with handyman service needs on their properties. They always pay well and on time. I have never had a problem in doing work with them for over 15 years.
I am not sure why the people below are being so rude and aggressive. Residential has always done a nice job for me and our community.
Not sure why there is so much negative criticism on here. I have been working with them as the head of my community HOA for years and they have always had fair prices and reliable service
Residential has been helping me out for a few years now. One thing they have always done a great job with is educating our homeowners about what it means to live in a community
Residential has been managing the building where I live for the past 4 years. In that time, they have responded quickly and professionally whenever an issue has come up. Immediately after the recent storm they reached out to see if there was any major damage on the property. Great to work with
Greedy, Dishonest, and Unprofessional! – Louise Hood, owner, is greedy, takes money and doesn't fulfill the written agreement, and everything done within this company is shady and just one step away from being illegal. This company lies, doesn't provide documents when requested, becomes defensive when you let them know they did something wrong, tries to do as little as possible and still get paid, doesn't own up to their side of the agreement, but expects the community too, has side deals with their contractors and lawyer, and the list goes on. We finally fired them and hired a new management company. Definitely do not trust this company or the people who work there! They don't even deserve 1 star!
The most unprofessional company I have done business with – Toni & this management company is the absolute worst! They over charge for services, they use contractors they have side deals with and force tenants to pay the up charge and they show a blatant disregard for the tenants and needs of the community. Avoid this company at all costs. As soon as their contract is up we will be changing management companies.
Horrible Customer Service – i am so disappointed in the customer service from Residential Realty. The lack of customer service is really surprising. I asked for support obtaining documents for a potential move and didn't get any support.
Company doesn't care about its clients. – Employee Stephanie is a liar. I'm having a huge problem due to her lack of professionalism. I have contacted the owners of this company, and they don't seem to care. I'm still waiting for a response and will see what happens. I will post again after I hear from them....If I ever do!
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