Russel Mazda Subaru Vw

(410) 744-2300 | View Website

6624 Baltimore National Pk Ste 1, Baltimore, MD | Directions   21228

39.288759 -76.769076

Open Hours

Sales

Mon - Fri: 9am-9pm

Sat: 9am-6pm

Collision Hours

Mon-Fri 8-6

Sat 9-12

Parts

Mon-Fri: 8am-6pm

Sat: 8am-5pm

Service

Mon-Fri: 7:30am-7pm

Sat: 8am-6pm

 
New Car Dealers, Used Car Dealers, Auto Body Paint & Repair  more

More Categories: Automotive Repair

Payment Methods: MasterCard, Discover, Visa

New Car Dealer Brands: Mazda, Subaru, Toyota

Neighborhoods:

less
 
Owner verified business
 
 
 

Reviews for Russel Mazda Subaru Vw

Doesn't Recommend
1.0
over a year ago

Buyer BEWARE!!! – The above rating wouln't let me remove the last star, but this dealer deserves to go out of business! Totally rip off the customer. Took in my 2008 Mazda CX7 back in the summer (had 61,000 miles) for a loud clicking noise when the car is first started then a rattle noise as the car warms up. At the time, the mechanic tells me it's "normal" and there is nothing to do about it. Then I receive a letter from Mazda stating that there is a problem with the VVT actuator (the car will demonstrate the exact problem that I have) and they will replace it free of charge if the car is under 70,000. Now, my car just turned 71,000 and they refuse to replace it under the warranty. I had the car in for this exact reason when it was UNDER 70,000 and they say it's NORMAL?! This I will be taking further and will speak to the Mazda corporation. However, just last week I took the car in because the traction light came on for no reason. They inform me that I will have to pay for the TCS to be "reprogrammed" and that it's not covered under my extended warranty. In Jim's exact words he states " I can't replace every part that breaks in a car." Hmmm, I thought that was why I got the extended warrany and, when speaking with the warranty co, they informed me that it should have been replaced if there was a problem. Now, Jim is telling me that I will have to pay the $100 deductible if the part displays the problem again! Why did I get the extended warrany and pay additional every month if the dealer is going to manipulate the system to get more $ out of me?!? I tell you to PLEASE BEWARE of this dealer! Rip offs is all they are! I will continue to take this further , but I must warn everyone and tell you to "GO SOMEWHERE ELSE!"

Recommends
5.0
over a year ago

Great car, great price, great service – I recently bought a pre-owned BMW from Russel Mazda, and am very happy. May, our sales person, and Bill, the sales manager, did all they could to make the deal happen, including answering our questions quickly, taking care of service issues before the sale and even letting me take the car to a local mechanic for a pre-sale inspection. Every one was really nice, but most importantly, I love the car and feel I got a great price on it.

Recommends
5.0
over a year ago

100% Customer first! – Everyone's attitude including the lot guys is 100% customer first..

Recommends
5.0
over a year ago

Great experience! – The experience could not have been better.

Doesn't Recommend
1.0
over a year ago

Auto Mechs Thumbs Up; Collision Repair Thumbs Down – Unlike some of your, online competitors, you do not separate Russel Mazda Auto Repair and Collision Repair shops.

Russel Mazda has an excellent Auto Repair Garage. It has an excellent reputation in the area; their Collision Repair has a reputation for doing below average auto body work and for overcharging both insurance companies, and the customers paying for the repairs out of their own pockets.

Since I have to have a near totaled, near new Mazda repaired this month, I really looked around. My rating is the result of several days of online research, word of mouth in the area from people who have lived here their entire lives, and input from several men who work at area garages that tow vehicles damaged in accidents.

Unless their is a sea change in their collision repair shop, my recommendation is:

1. Get your car tuned up at Russel Mazda.

2. Get accident repair/auto body work done elsewhere.

Recommends
4.0
over a year ago

great group – Russel Mazda team was great to work with. They are to be commended!

Recommends
4.0
over a year ago

Outstanding! – Outstanding overall experience.

Recommends
4.0
over a year ago

Great to work with! – Unlike other sales representatives Young Lee has actually been very flexible throughout our decision making towards a brand new car. Needless to say we are loving our new car and so far do not have many problems.

Recommends
5.0
over a year ago

Highest ratings! – My salesperson was a top-notch rep; give him my highest rating! He did a fabulous job and was really easy to work with.

Recommends
4.0
over a year ago

Very efficient! – I have been a customer for many years and I noticed that your intake procedures are more efficient than ever before--thank you!

View more Reviews for Russel Mazda Subaru Vw

Write a Review for

Russel Mazda Subaru Vw

93% 100 64 45 Votes
Get Directions
Your Friends

Sign in with Facebook Sign in with Facebook to see what your friends are up to!

Add Blog Post

Add your blog review of Russel Mazda Subaru Vw to Citysearch

Do you have a review of Russel Mazda Subaru Vw on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:

  • 1. Include our image link in your Russel Mazda Subaru Vw review blog post.
  • 2. Citysearch will notice that you're linking to one of our pages. We'll scan your blog.
  • 3. We'll show a link to your blog post from the Russel Mazda Subaru Vw page on Citysearch.

The Linkback system is free and automatic. It's really that easy.

Read our FAQ for details.

Image Link

To link to our business profile page, copy the html below to your web page.

Russel Mazda Subaru Vw on Citysearch