Jewelry >Gold Valley
6901 Security Blvd, Baltimore, MD | Directions 2124439.312737 -76.749325
THIS PLACE SUCKS...DO NOT BUY ANYTHING FROM HERE... THEY SALE CHEAP JEWELRY AND THEY TAKE YOUR MONEY... BUY FROM A PLACE THAT IS LEGIT
My wife brought her ring (brand new) in to be resized and was told by Blatino banana boat " I think I can do it". Not the answer she was looking for from a "Jeweler" but she went through with it anyway. The ring was picked up the following day and it looked like the guy let a 4 year old have at it with a grinding wheel, vice grips and a blow torch. I've seen better metal work wrapped around a Hershey's Kiss. There was a great deal of pitting where the ring was soldered and quite a bit of the original white gold was removed. The removal of the material would make sense if she were needing to go up a size. However, she was sizing it down... To top it all off the ring has multiple dents around the edges where it appears to have been held (unprotected) with a vice and there are small scratches ALL over.
I took the ring to another Jewelry store today and they couldn't believe that the ring was given back to us in the condition it was in.
I am planning on standing outside of this store and distributing flyers about the miserable experience. Terrible customer service and even worse- they are totally content with destroying your valuables and making you pay for it. I can't believe they are still in business.
Baltimore's Home For Lies & Ugly Truth ! – POOR QUALITY AND HORRENDOUS CUSTOMER SERVICE (in my opinion). I originally wasn't going to take the time to post this, but today I heard a radio commercial for Gold Valley ; I totally agree with the other posts that describe this as, in my own words, an unwelcoming environment where, from my experience, staff act arrogantly. You would think that when you're dropping thousands on an engagement ring, you'd get pretty excellent customer service. Not at Gold Valley !!! My fiancé bought my ring there and the salesman failed to point out that there was a very visible natural inclusion (think large black dot that I could see with the naked eye holding my hand two feet from my face). Now, my fiancé did feel bad that he didn't notice it when he bought it, but like I told him, any salesman who wants a happy/repeat customer would have made sure he was explicitly aware of the very visible black dot in the middle of their engagement ring! I noticed it pretty quickly (the very next morning) so we brought it in first chance we could (within a week). The salesman cleaned it for us, brought it back with the spot still there and said, “So I guess you want another diamond?” It seemed to me that this guy saw this as an opportunity to squeeze more money out of us because he brought out a nicer diamond and wanted $1,700 more for it! He also dismissed my concern that the two baguettes on the sides looked like they were different sizes until my fiance pointed out that maybe it appeared that way because they were not mounted evenly, which the salesman then agreed with and said he'd get it fixed.
Bottom line: FROM MY EXPERIENCE not only does this place have horrendous customer service, some of its products are inferior too. Not ONCE did this guy utter the words, “I'm sorry,” and he even seemed annoyed with us!
Disliked: Service, Selection
they tried and died – They may be the best place in town to buy jewelry from (I wouldn't know), but they are certainly one of the worse at buying the stuff. I had some scrap gold jewelry to sell and was shopping it around town for the best quote based purely on the gold content. I've heard their ads on the Q radio and as I was riding past their Security Mall location, dropped in to see what they could do for me. Right off the bat, before even looking at the gold pieces I had dropped on the counter, the guy there asks me what I was hoping to get for them. I told him that I had no particular amount in mind and that I was just hoping for their best quote. His reply was that if I gave him an amount he "could work with", he could probably "get me a better deal" than if I didn't. It was around this time that the red warning flags started going up in my mind.
It got worse. He then tested only three of the dozen pieces for their actual purity and guessed (badly in many cases) on the purity of the remainder. I wouldn't have minded so much except that his bad guesses were all to my detriment (14k or less instead of the actual 18k or better). I already knew very well exactly what I was offering them, so they failed this particular test badly.After all this, I was still hoping for some sort of quote, or at least a ballpark figure on what they were willing to offer for it all, but no such quote was forthcoming. He again asked what we were hoping to get, and I again reiterated that I had no preconceived price in mind and was only looking for a quote. He then asked if I had obtained any other quotes yet, and when I (stupidly in retrospect) said yes, demanded to know what they were. I refused to give a sum and he then refused to provide any sort of quote.
The whole proceedings were very strange. While dealing with the reticent man rep, I could hear another customer by the next showcase arguing about the purity of some diamond with a different rep, and that conversation was clearly not going well either. I guess I wasn't the only one being given the Gold Valley runaround. Beats me what the deal is with this place when it comes to buying jewerly, but that whole side of their business reeks to high heaven of a giant scam operation. I wouldn't go back to them to try and sell any jewelry in the future, and quite frankly, given the ethical problems on display during my visit, I wouldn't go anywhere near them to buy any jewelry in the future either. Caveat emptor.
For anyone who got this far and is still interested, I ended up selling my scrap gold for a very fair price and with no problems whatsoever to the friendly professional people at The Gold Mine on Eastern Blvd.
Stay away ! A mad man'$ store . – I have been browsing engagement bands and diamonds for a little while now and tried Gold Valley during my search, since they were local. I had been working with the owner's son for sometime, which was going well, that is, until his father (the owner) stepped in. Right out the gate he started into his sleazy pitch, telling me he had "one hecht of a diamond, that he stole from someone because it would have cost him thousands more". The diamond clearly wasn't what I wanted in size or polish/symmetry, but he kept pushing. When asked about the "good" rating on the symmetry ( I was looking for a very good to excellent) he stated it wasn't important because as long as the sides were all the same length the diamond would be fine. News flash: symmetry is how symmetrical the cuts are on each side, which then show the refractions of light - not the dimensions of length and width. Information he obviously knew, but was just trying to use to devalue my comment over the rating, so he could then back me into his diamond . Reading some of the other reviews is funny, cause I too felt like there was a lot of anger inside this toothless man . This was all just a feeling, but his words and stories of previous sales led me to believe it. Overall, if you are looking for customer service and a non-pressure environment I wouldn't shop here.
Biggest Jewelry selection – I was amazed when i walked into Gold Valley. they have tremendouse amount of selection in jewelry, rings, watches, necklaces and more. their prices are very competitive and they beat any local jewelry store prices.
I love Gold Valley Custom Work – Gold valley worked on my custom wedding band and its amazing. I designed my wedding band on a piece of paper and gold valley made it exactly as i designed it. and i love it. it was reasonable price and they did a brilliant job, best place to get your Custom Jewelry. I love my wedding band and they did a great job.
Best place to Shop – Better price, Bigger selection, anf great prices. I Love Gold Valley
Greatest Deal Ever ! – I still can't believe the deal i got from Gold Valley, i don't really write review of any kind but i gotta hell of a deal. They understood my tough situation and gave me a great deal. I'm really happy with Gold Valley and their customer service and i would never choose any other jewelry store beside Gold Valley.
I Have Nothing To Say, Well, Almost Nothing... – As I walked in Gold Valley about a half of the year ago , a group of people were walking out, but I noticed the salesperson on the phone the entire time as I approached the store. After a few minutes she hung up, but did not so much as greet me and my companion, so me being the polite person that I am, greeted her as I peered into a jewelry case (no love lost) but I wasn't greeted back; I thought it odd, so to ensure I wasn't mistaken, to give her the benefit of the doubt, I looked up the second time to make eye contact, and was greeted with the most forced smile I've ever seen. Without a second thought, I looked at my brother and I told him that we were leaving.
I refuse to shop where I'm not welcome.
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