1107 West St, Annapolis, MD | Directions 2140138.976803 -76.511579
Mon - Fri, 9am - 9pm; Sat, 9am - 6pm; Sun, closed
Easton Location no better – Don't go to Koons Toyota in Easton either. Must be company policy to rip people off. You can never go in and just get the scheduled maintenance. It is always something more. I had my 90k maintenance done $800 later supposedly for rear breaks and fluids that need to be changed. After review my maintenance schedule what should have been done was the timing belt ! Which is more important than clean fluids. When review my receipt I noticed that all the items that they said was needed beyond the scheduled maintenance had the word sale by them. Could this mean that if they sale you this unnecessary service they get a commission? When it was Nevisar Toyota the service department was ran by honest workers. If the cabin filter was a little dirty they would say it can wait until next time. During one visit other customers where talking and they said the same thing. Ever since it was sold to Koons the quality has gone down.
I would purchase a Toyota again but not from Koons or any other vehicle that they sale.
Awful!!! – I took my car into Koons Toyota in Annapolis, MD for an oil change. After looking over my car the service writer informed me that I needed new brake rotors. I discussed it with him and ultimately agreed to the work to the tune of $600. After driving on my new brake rotors, something didn’t feel right. The brakes felt tight, but I chalked it up to new brakes needing to be broken in. After driving a bit, it got worse and I noticed my gas mileage greatly decreasing. It seemed like the brakes were not letting go.
Two weeks later, I brought my car back to Koons and worked with Lex as my service writer. I briefed him on the situation and he said they would have a look. After a few hours Lex called me back and said my brake line was pinched and that caused the caliper to seize. The estimated cost of the repair was around $850. Needless to say, I balked at that price. After spending $600 on brakes two weeks prior, and my wife having spent $800 at Koons for maintenance, I didn’t really have more money for this repair. I talked to Lex and said that these symptoms had been showing themselves since I got my original brake work done. Prior to the rotor work, I experienced no trouble with my brakes. He advised me that I must have run something over that pinched my brake line. Instantly, I was skeptical of that claim. I hadn’t hit anything big enough to cause damage to a brake line and I didn’t think normal wear and tear really had any chance to hit that line. I called to two other dealerships. Both told me they had never heard of that line being pinched by normal usage. I called Lex back and he couldn’t recall ever seeing the line pinched by normal usage. I asked Lex what could’ve done it. He told me, a rock, a 2X4, or “someone could have jabbed a screwdriver into it.” My service writer advised me that a screwdriver could’ve been jabbed into my brake line. I was stunned at that. I told him the $800 wasn’t going to happen and he asked me what I felt was fair. I said I think Koons should handle the repair, but I could do a few hundred dollars.
The next day, I met Lex and he showed me the line. It was indeed pinched. Lex advised that he could take 50% off the parts, and 20% off the labor costs, and bring my total down to about $775. I asked Lex to pull my car off the lift and took my vehicle to another dealer for service. Lex’s diagnosis was correct, the brake line was pinched. However, with multiple other technicians, service writers, and Lex himself having never seen this line get pinched by normal road usage, I wonder how this happened. It doesn’t seem possible to me that I’d be one of the first people to have this happen, within two weeks of having brake work done. A call made to Koons Toyota’s management office in Mclean, VA went unreturned. My car has now cost me close to $1500 to fix my front brakes.
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