Syms (Reported Closed)

(248) 350-2525 | View Website

21700 Telegraph Rd, Southfield, MI | Directions   48033

42.451043 -83.276419

 
Clothing, Department Stores, MasterCard  more

More Payment Methods: Visa

Neighborhoods:

less
 
 

Reviews for Syms

Doesn't Recommend
1.0
over a year ago

Terrible customer service experience – We were very excited to discover this store earlier this year, and have been good customers there, until today.

A week ago, I bought a winter coat there and wore it to work each of the past 7 days. The coat turned out to be of poorer quality than I'd hoped, especially for the price I paid. Today I tried to return it. Their stated return policy is within 60 days, with or without a receipt. I still had my receipt, so I anticipated no problems whatsoever.

Boy, was I wrong. As soon as I asked to return the coat, I was immediately treated as though I'd done something terrible. The cashier called over the manager, who said I had worn the coat. Yes, I had, for the past week. Why would that be a problem? This wasn't a prom dress here; I didn't buy this coat just to wear it a couple of times and return it. I wore it for a week and found it didn't work for me, and I brought it back to the store in good faith that they would honor their return policy.

The bottom line: they didn't. They didn't even acknowledge the signs all over their store that said you could return something within 60 days, nor the statement on the receipt itself to that effect. They were downright nasty, something I'd never encountered in a store before. I was too stunned and humiliated to put up much of a fight, unfortunately.

The bottom line: in keeping the money they would've had to refund me for the coat, they lost far more money in lost revenue from my husband and me due to their horrible customer service and lack of business ethics. We loved that store and would've returned often. Not now. And I'm telling anyone who'll listen. Buyer, beware. It's worth a few extra bucks to me to shop elsewhere and not be treated like a criminal.

Recommends
over a year ago

Nationwide "off-price" retail outlet sells brand-name clothing and shoes for men, women and children at bargain prices year-round. – In Short
Since the mid-1960s this national chain, based in Secaucus, N.J., has been purveying deeply discounted designer apparel for men, women and children. The men's selection includes everything from raincoats to tuxedo and suits by Givenchy, Oleg Cassini and Hugo Boss. Women's offerings include accessories, suits, active wear and evening wear by lines like Tahari, Ralph Lauren and David Meister. Children of all ages can find suits, sleepwear, dresses, footwear and more.

 

50% 100 4 2 Votes
Get Directions
Your Friends

Sign in with Facebook Sign in with Facebook to see what your friends are up to!

Add Blog Post

Add your blog review of Syms to Citysearch

Do you have a review of Syms on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:

  • 1. Include our image link in your Syms review blog post.
  • 2. Citysearch will notice that you're linking to one of our pages. We'll scan your blog.
  • 3. We'll show a link to your blog post from the Syms page on Citysearch.

The Linkback system is free and automatic. It's really that easy.

Read our FAQ for details.

Image Link

To link to our business profile page, copy the html below to your web page.

Syms on Citysearch