18900 Hall Road, Clinton Township, MI | Directions 4803842.62808 -82.93401
M 9am-9pm, Tu 9am-6pm, W 9am-9pm, Th-F 9am-6pm, Sa-Su Closed
I took in my 2012 Cadillac SRX for the scheduled maintenance and received the usual friendly and courteous treatment. As usual they make me feel like I am one of their family.
Service staff and cashier were all very professional and pleasant to deal with. Looking forward to dealing with them in the future.
Came in for a routine oil change, your staff was wonderful, on time, friendly, great care, professional
Bobby (can't remember his last initial right now, but my order # was 5707) was kind and thorough and considerate, as always. My battery needed a charge because of the extreme cold we've been having, but he explained it all to me, and there was no charge = a battery check is part of the oil change routine. Glad I took my car in when I did, even though it was bitter cold (again) that day, cause it was due for an oil change, and I didn't realize the battery needed a charge when I brough it in.
From the young man who wrote up my service order to Louise the Cashier, I was very pleased. Both met me with a smile and were very friendly and accommodating to me. My mechanic did a good job too.
I am usually able to have my vehicle serviced at our local facility here in town but for my system failure a dealer was advised. Your dealership is between my home and work and convenient for service as I needed to wait there for the repair to be made. From the moment I talked to Jarid who advised me and schedule me in untill I left after the repair I was nothing but impressed. Randy greeted me at the door, understood my request, guided me to the waiting area explaining the facility and kepted me in the loop through out my visit. Bill Delisle assessed the problem, inspected my car finding other things needing attention and advised the service needed all the time keeping me informed every step of the way. The repairs needed and prices quoted were agreed upon and a time line given for my wait. The repairs were made at which time Randy lead me to the front desk where the repairs were discribed and the bill was paid. I was then lead to the door and shown where my car was parked. I had the car washed on the way to the dealership so the mechanic could work on a clean car only to have the snow and slush trash it before I arrived there. Much to my surprise when I saw it again it was spotless not only outside but inside as well. I work as a design leader in the Advanced Architecture Studio at GM and drive only GM cars and thought "WOW" finally a GM dealership the gets it right from beginning to end. Thank you for restoring my confidence in a GM dealership and one I can trust. Regards Greg
I purchased my 2013 Honda CRV at Jeffrey Honda but since I had such a terrible new car experience when purchasing my new vehicle I brought it to Jim Riehl's for service. Night and day in the way I was treated at Jim Riehl's. Bobby could not have been more helpful even taking the time out to show me how to set some of the things on my new car something that Jeffrey Honda did not do. I would recommend your dealership to anyone and could not have been more pleased with how professional and courteous the employees as Jim Riehl's are!
Very good. Preston Williams was a wonderful man to work with on our purchase. If we ever decide to buy a new car again he will be who we will go to first.
I followed my salesman Mike Kahael from Premier Cadillac (formerly Rinke Caddy) because of his outstanding commitment to the customer. I was sold on this dealership because of your specifically trained "V" service techs in the service department (I own a 2011 V Coupe). Gooley Cadillac is much closer but does not have any V trained techs.
Consistently the best service ever. The service guys always get me in for the help I need and they're professional and pleasant.
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