Fraser >Two Men And A Truck
!!WARNING!! Two Men and a Joke.
Late December early January my Dad and I were trying to find someone to help us move. We were both moving to the same place in California so we thought we could coordinate the move together. Two months prior we had secured the services of Allied Van Lines through Morse Movers. Two weeks before the move we decided to cancel the contract with Morse to save some money (BAD IDEA!! Mistake #1). We secured the services of a freight company to move our belongings. We then decided to hire 2 Men and a Truck to help us load the trailer (Mistake #2 and 3 and 4 and 5etc.) Keep in mind, I'm sure there are 2 Men and a Truck franchises that are not run this way, but this was our experience.
We had one of their quoting "experts" (Paul) out to look at what was left to pack and load. We were told it would take their "professional" movers 1-2 hrs. to pack the boxes and 3-4 hours to load the trailer. Which, if you can do the math, is a min. of 4 hrs. and a max. of 6.
I'll start with the timing issue. My Dad is more patient than I and didn't have time to baby sit the "professionals" while working. By hour # 5 I realized they weren't going to be finished anywhere near the quoted time. I called the office to register my concern. At $90/hr. + $90 for the long 4 minute drive from Fraser to Sterling Heights we expected them to take the work more seriously. I've never seen two men move slower. I affectionately named them "the malt liquor twins" since they showed up smelling of alcohol to help move our lives across country.
It was almost like they never moved before. My Dad has moved more than 15 times so he knows how to load a truck efficiently. He's just getting a little older so we figured this time we'd splurge for some help. Other than being painfully slow, they also didn't seem to know how to load the trailer properly. Instead of neatly organized stacks of furniture and boxes, it was like your children throwing their toys in a toy box. 40-50% of the boxes were damaged by the time they got to California; completely smashed or just left open.
That, however, was not the most concerning part. The way the management tried to pretend like it was our fault was the worst part. Not to mention the fact that my Dad and I had to finish the job and he was leaving the following morning so we didn't have time to redo what had been done. From the owner (Lisa) to one of the managers (Mike) nothing but accusatory remarks to trying to deceive us by saying they didn't really mean 3-4 hours of load time for everything. The owner was the worst.
When I initially called, as previously mentioned, to explain the situation I was willing to negotiate. But Lisa the owner wanted nothing to do with the situation stating "Well, I wasn't there so I can't really do anything, so you owe us the full amount." I am pretty sure she has made this statement before. For an owner to not take responsibility for her employees is a rather weird way to conduct business. Also, for Paul to quote the job and be off by almost double, when he knew who he was sending to do the job is either dishonest or ignorant.
Very disappointing from start to finish! At the end of the day all the damage done to my Dad's stuff do to the dangerous loading, and the misquoted job time could have been, to a great extent, forgiven had there been a willingness to work with us. But, as previously mentioned, Lisa (THE OWNER) was the most difficult person in the company to deal with.
Moral: Stick with the real professionals. My wife and I called Morse that night and had them re-schedule our move. Worth every last penny. It was actually only a few hundred dollars more to have them do it, after all was said and done.
I would never recommend this company to anyone. Shame on them for their lack of customer care.
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