319 S Main St, Royal Oak, MI | Directions 4806742.487522 -83.143712
Sun & Mon - Closed
Tue & Wed - 11-6
Thu & Fri - 11-9
Sat - 11-6
I cannot even begin to rate this store and give it the benefit of one star, seeing that I am appalled at the level of customer service. I am an avid Royal Oak boutique shopper and have been inside this boutique a number of times. The owner/seamstress, who is always there knows nothing about accommodating her customers. I visited this store today as I have in the past and there was no "hello" no "can I help you find something" -NOTHING. She sat right there, looked at me like I was crazy and said nothing until I was leaving the store. Then she said "Have a good day"-sarcastically. I'm a professional woman who makes a good living as an Advanced Practice Nurse, yet she treated me like I was nothing. I will be sure to never step foot in Shapes again and I will make sure none of my friends, colleagues or family don't as well
GREAT Store – I've been in this store a few times in my ventures downtown, and I have to say I love the store. There has never been a long line, or even more than a few people in the store at one time. The clothing is very beautiful, well made, fashionable, and fun. Plus, it's easy to find something affordable. The staff was extremely nice. Very helpful and complementary. As we left the store, my sister and I could only talk about the great dress I still need to buy (: and the great customer service we just encountered. Definitely a store to check out!
owner's response to discount – I am the owner of Shapes. I appreciate that a fan of my store already replied to a customer who complained on this website, about not getting a discount.
I did punch in the wrong amount on the credit card machine, and immediatly noticed it. I made the correction 5 seconds later. This kind of correction would not even show up on her bill, and she would not have to pay for it. This was all explained to her.
People will try anything for a discount !
In response to Poor Customer Service by Dee Tee – Really? Are you that self-absorbed? Although I have never been in this boutique, I have worked for both big and small businesses in Michigan for many years and I believe this is the most ridiculous complaint thus far. First of all, sounds like you never left the store. The way you make it sound was that it was "she" who pointed out the mistake to YOU. Knowing about business, it is a lie that you were out $600 for the next few days. That $600 would have never gone through that fast. It wouldn't even show on her bill if "she" corrected the mistake right away, which is what this sounds like. Therefore, there was NO inconvenience to you. Also, even if you had come back a day or two later, did you really need that supposed $600 for the next few days? Sounds like a bit of a desperate plea to cheat a store out of money. Makes me question your integrity and honesty. Unless you live under a rock, you should know that in this economy small businesses are struggling to stay afloat and asking for a discount on a new item is not only hurting the business, but is obnoxious. By the way, each time a business has to run a credit card or debit card through, they get charged and those fees add up. I think this is a petty gripe over a lousy $20 discount. I think it is YOU who should be apologizing to the store owner and employees for the hassle of such a ridiculous request. Or better yet, this boutique (along with others) is probably better off without cheapskate customers like you.
Poor Customer Service – I will get right down to the chase.
My purchase total came to $132.50. "Opps, could you please come over", the owner asked. "I made a mistake and charged your card $732.50 instead of $132.50." Oh, wow! "That's ok, everyone makes mistakes", I said. "Just reverse the over charge and we'll be good to go."
So "she" did. But I wanted to be compensated for this inconvenience...being charged an extra $600.00 could have sent me to the poor house! So, I asked "her" if she could offer a discount on the coat I'd just purchased for $132.50 (well actually $732.50....). "She" stated that she understood that she made a mistake "but an apology should be good enough to compensate me for this inconvenience." What? Are you serious? So, I reasoned with her for another two or three minutes and she eventually said that she "wasn't willing to offer a discount because the coat was new."
At this point I am in awe. What type of customer service is this?!!!! All I was asking was for a little consideration considering I didn't have access to my other $600 for two business days!
I loved the coat I'd just purchased, but I love excellent customer service better. So, I told her that I wasn't pleased with the outcome at all and therefore I wanted her to keep her coat too! I asked for a refund of the coat as well.
5, 10, or 15% off the coat was nothing, I am sure, for her to offer considering the mistake that she made! Or maybe it was...but sometimes in business you have to make sacrifices to retain your customer base or to get new customers.
Now just imagine if I'd gotten the discount that I was asking for. I would've told many people about how great this store. However, now I am not! I am saying that this place lacks Customer Service 101 and I won't be back! I am now questioning the motive of having a business in an upbeat downtown city if you haven't an appeal or consideration for your customers. Hmmmmm?
No matter how drawn I am to the nice displays in the window, I won't return.
Trendy, Affordable and Accomodating – I love this boutique! Teresa (owner) always accomodates me. My oldest daughter found her prom(04) dress on the spot! My youngest daugther found her sweet 16 outfit(05) and a prom dress for 2006 on the spot! I showed Teresa the prom dress for 2007 prom (my daughter's actual prom) in September. The dress will be here this month(Dec). The shop is also beautifully decorated. If you have an inportant event and you want a unique, red carpet look, GO SEE TERESA!!!!!! You won't be disappointed. :-)
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