Doesn't Recommend

gilbe1jm

Joined 3 years ago

Horrible customer service, will never visit again. I am giving this shop 1 star simply because giving it none is not an option. I have visited this shop several times now, and find it to contain the most unfriendly and unhelpful shopkeepers I have ever met. Both times I have come in with questions and hoping to buy materials, and both times I have been completely ignored and/or practically insulted by the staff. Each time I was the only patron in the store, and my presence was not even acknowledged. I will not be visiting this shop again. I find it a bit ironic that their “main goal is to teach, promote, and preserve the passion,” yet they don’t have the decency to even greet their potential customers.

Recommends

Doraquilter

Joined 5 years ago

Great sample quilts, great selection. new location (address in listing is incorrect) is bright and beautiful; helpful, friendly staff, best fabric selection in the area!

Doesn't Recommend

craftr

Joined 7 years ago

Shop online instead. This store does not cater to new quilters or new customers in general. Poor customer service...the worst I've dealt with in a long time. Are quick to take your money but will not let you participate in the incentive program if they don't deem you a frequent shopper - the rules of their program change every time I visit. They have a good selection of items but it's not worth the hassle. Try a reputable online dealer instead. I will not be returning to this store.