Berkley >Fabricated Textile Product Manufacturers > Guildcrafters Quilt Shop
Horrible customer service, will never visit again. I am giving this shop 1 star simply because giving it none is not an option. I have visited this shop several times now, and find it to contain the most unfriendly and unhelpful shopkeepers I have ever met. Both times I have come in with questions and hoping to buy materials, and both times I have been completely ignored and/or practically insulted by the staff. Each time I was the only patron in the store, and my presence was not even acknowledged. I will not be visiting this shop again. I find it a bit ironic that their “main goal is to teach, promote, and preserve the passion,” yet they don’t have the decency to even greet their potential customers.
Great sample quilts, great selection. new location (address in listing is incorrect) is bright and beautiful; helpful, friendly staff, best fabric selection in the area!
Shop online instead. This store does not cater to new quilters or new customers in general. Poor customer service...the worst I've dealt with in a long time. Are quick to take your money but will not let you participate in the incentive program if they don't deem you a frequent shopper - the rules of their program change every time I visit. They have a good selection of items but it's not worth the hassle. Try a reputable online dealer instead. I will not be returning to this store.
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