Customer service issues.
Birthday gift basket was delivered to an unknown neighbor instead of delivering the product to our home. I didn't find out about it until two days later when I found a delivery tag under the mailbox. They had been told in the past (more than once) not to deliver to another address and to leave items on the porch. We called to try to find out what home the item was delivered to and we were told they had no record of what home the package was left at. Several hours later the owner of the delivery company called back screaming and ranting about how it was our neighbors fault for not making the delivery for them and the fault of Nino Salvaggio for failing to give them directions not to deliver to another address. It seems that the delivery company and Nino's have serious communication issues.
As much as we like shopping at Nino's we will never use or suggest buying any thing from them that requires delivery.
I have been a customer at ninos for many years now but i so happened to drive on rochester rd going south on 18 mile and saw a new italian market (which i thought was asian) and stopped at Agrusa it was AMAZING!!! the meat department is sooo fresh and and deli and the prices are way cheaper then ninos I have been getting ripped off at ninos!! i can buy double at agrusas! Its my new favorite market and the $$$ too with the ecomony