Troy >Alibi Of Troy
confused about the bad attitude of the waitress. I brought my daughter and my elderly parents out for dinner and told my 81 year old father to choose where he wanted to go in the Rochester-Troy area. Out of all the places he chose the Alibi. He likes the atmosphere, the cold mugs of beer, and the pizza there. So even though he could have had lobster somewhere, we went to the Alibi. I have been a server in the past and have never treated customers like the waitress treated us. We ordered our drinks to start and then our salad came and she began pulling plates off of the table that we were not finished with. She didn't ask if we were done-just grabbed and went. She was not friendly or polite at all never smiled, in fact just totally rude as though WE did something to her. We were very nice to her and her attitude did not change.My normal tipping is at least 20% at a restaurant and I would never not leave a tip without a good reason because I do know sometimes it can be a hard job. But NEVER was I ever rude the way this waitress was with such a bad attitude toward people that would be tipping her. I did not leave her a tip. She rushed us along in our meal and packaged the pizza while we were still eating. Then to top it off, when we got home and opened the pizza box, which should have had 1/2 of a pizza, there was only 1/4 of the pizza in the box. I don't understand what or why the waitress did that?? Very weird. So, while we like the place and the food, we have had a really bad experience with the service. I will most likely go back and hopefully have a different server and a better experience although I have read many negative reviews on the service. I wonder if the owners are aware of the bad help they have there? It is such a busy place-maybe they don't care either. If the service continues to be bad I will stop going because it is part of the dining experience and I do not like to go out and spend money and have people treat myself and my family poorly.
Disappointing Experience. Our family had a rather disappointing dinner at the Alibi. We have enjoyed many delicious meals at the restaurant, however, our experience this evening fell far short of our usual expectations. My daughter and I ordered a pizza, while my wife ordered a Chicken sandwich. Her sandwich was fine but after two bites, I encountered something hard, crunchy and granular. It turned out to be a piece of ceramic -- as if from a broken plate -- about 1/4" to 3/8" in diameter. The sound it made when I bit down was loud enough to alarm my wife and daughter. After setting the piece to the side, I took another bite of pizza and encountered more small bits of the same material. I called our waiter over and discreetly cited my concern. He quickly alerted a manager, who examined the foreign material in a suspicious and almost accusatory manner. After examining it he offered to order us a new pizza. About 20 minutes later our new pizza arrived. Meanwhile, my wife had finished her dinner. While we did not expect much accommodation for our inconvenience, we would have been pleased to see at least some acknowledgement of the event, perhaps in the form of the pizza being comped. Instead we received and paid the full bill. My complaint is not with the food or the price of the meal. Upon reflection, the reason for my negative review is the fact I was made to feel as if I was somehow to blame, or under suspicion for this occurrence. The event put a damper on an otherwise enjoyable, and rare, family night out.
We don't go anymore. We miss going to the Alibi! We live right by the restaurant but don't go there anymorebecause the employees were rude, inpatient and very unaccomodating.
Went there last Friday at 7 pm. Wait was 25 minutes, had to wait outside in the hot sun since they are not equipped with a large waiting area. 2 year old daughter loved baking out in the sun waiting to be seated. Had a party of 5. After 25 min they sat us down, and the waitress said she would be right with us. 2 minutes later the manager rushes over and says where are the other 2 of your party? We said they were stuck in traffic on M-59 and were in route. Manager said we had to get up and wait until they arrived. I said I'm not taking my 2 year old back outside to wait we are ready to order and are ordering for the rest of our party so that there would be no delay. Manager said no, you have to get up. Told her we are never eating here again and left.
Don't ever go there. The food cannot overcome the service. Looks like from these other reviews I am not the first to be treated so rudely. Terrible manager, she needs to be fired.
Food: exceptional Manager: HORRID.
We had a large party as usual, we drove in separate vehicles, the first arriving half of our group ordered all of the food. We arrived at 2 minutes after close, as we approached the door the male manager came out of the first set and locked the second set of doors while we were just inches away.
Because the waitress and the manager knew we were coming, and because the food for us as well, was still cooking, we were holding up no one. OUR food was not even done yet and our chairs with the rest of our party sat empty. We were let in, and seated by the group already seated, the manager then threw us out and threatened to call the police on us!! The restaurant and parking lot was still about half full on a Saturday night. I have been coming to the Alibi for years since I was a toddler, this is the first time anything like this has happened and the last, we will NOT be back. The worst part of the whole thing was the fact that we had 5 children with us to witness this experience.
Great pizza!. I've gone to the Alibi since I was a wee little one and the pizza cannot be topped! The crust has a unique almost sweet flavor and they put just the right combination of sauce, cheese and toppings. Also the best Antipasto salad around. Yeah, it can get crowded and the wait times can be long at prime times but that's what carryout is for, right?
ALABI STILL GREAT !. Lemon Chicken was great. Seating was immediate and server was very attentive. Nothing over done or underdone. 5pm seemed to be the "magic" dinner hour. Entire restrauant was filled. Wait service remained excellent ! If you had poor service in the past, try it again. Our service and food was great !
ATTENTION: To the OWNER of the ALIBI Lounge. Please READ the Reviews! This is the best feedback that a business owner can receive. You obviously have an EXCELLENT product that took you many years to perfect, WHY would you waste it with a BAD Reputation? You are rude most nights, your staff follows your lead, that is why they act like east-side trash. Change your act, hire a better, more accomodating manager, tell your hostesses and wait and barstaff that they CAN be REPLACED. It's hard enough being a restauranteur in Michigan with the business taxes and all, WHY would you want to throw customers away? I am an Oakland County H ealth Department Investigator, so I know my business, and I certainly hope that you don't recycle your breadsticks as the aforementioned reviewer/employee stated, that would be grounds for closing. Please make the necessary adjustments and be different from the others. it only makes sense.
30 years of the BEST PIZZA ever!.
When I used to live in Rochester (1973 - 77)...my parents took me along on Friday nights to the Alibi Lounge...and little white shack just steps away from busy Rochester Rd at the time.
My parents went for the fish and I always got the Pizza!!! Til this day, over 30 years later, I order the very SAME pizza.....extra cheese and pepperoni...and it stills tastes the same!!!! FABULOUS!
While the new restaurant is definitley alot more cozy and easier on the eyes...the PIZZA has stayed the same, just fabulous!! Thank goodness my sister still lives in the area....because I go back everytime I visit!
Will be there on Saturday night.......Christmas is coming early for me this year!!
Need a chain in KC!!
Karen from Kansas City!
THE GREATEST PIZZA. Great restaurant for family dining. My favorite items, the anti-pasto salad and extra cheese pizza. LOOOOOVE IT!!!!!
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