Dearborn >Automotive Sales & Services > Speedy Auto Svc
23949 Ford Rd, Dearborn, MI | Directions 4812842.326853 -83.272189
Mon - Fri, 8am - 6pm; Sat, 8am - 5pm; Sun, closed
Speedy Auto Service – I went in for an oil change on a 2010 Buick Lacrosse, had a coupun for $16.95 plus $10,00 for tire rotation. My mistake was listening to Rachel the write up girl telling me she would honor the coupom for $16.95 for the oil change and not taking a good look at the numbers she entered on the invoice. After service was done I found out my total was $36.90 which was about $6.00 more than it should have been. I was told the price was higher because of the oil filter, when I told her she should have told me that up front she just blew it off like it was my fault. So if you have work done be sure to know the final cost before you let them do anything, i'll never go back, the dealer is cheaper.
Great service! – When I walked in Rachel helped me right away. She told me the exact price and her crew did their job in a timely manner. Highly recommend.
Horrible customer service & business experience with SPEEDY – I called the Speedy of Troy location for a tie rod replacement on my car & was treated kind at first. As soon as the manager, Cory, came on the line, it all went SOUTH. He quoted me $15 on the labor for an oil change w/my provided oil & filter, even though there was a coupon for a COMPLETE oil change for $13 in their sales ad.
Furthermore, I decided to replace my tie rod elsewhere and wanted to just do a front end alignment via Speedy of Troy with my $39.95 coupon, so I called them, and Cory, who was ticked off that I decided to change my tie rod elsewhere, decided to spite me!
He says, "Well, since you're doing your tie rod elsewhere and making more work for us, I'm not gonna honor your $39.95 front end alignment coupon, I'm gonna hafta charge you $55 or so."
OUTRAGEOUS! If he hadn't known of my tie rod replacement, he wouldn't have said that. What a fraud! He reflected poor customer service skills and made Speedy look like a gimmick auto shop. I refuse to take my car here ever!
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