32431 Ford Rd, Garden City, MI | Directions 4813542.324797 -83.360772
I called Lowes and they ( some one at customer service said this is who Lowes recomends) referred this company. I called and got them out. The guy seemed in a hurry and not grounded. I told him my microwave was not heating. He opened the panel and said the electric was getting through and in a few minutes deducted that it was the main stuff like the Armitron and Diod..I do not remember the proper spelling or words for the main parts.. that it would cost hundreds in labor and a lot for the part.. We paid only $ 269.00 for the microwave that we have now and $103.00 for ! He never even tried it to see indeed it was not working and not just a loose or stuck wire since the front right side panel w the buttons ( computer) was loose. When he put it back he never tried it to make sure w a cold cup of water. I am listening to this guy right. He recommends we buy a new one. I go through all the motions and go into store in Lowes in bad weather back of important things to do to end up that it actually works now. $ 64.00 for a few minutes of miss diagnostic. It cost me time and aggravation then having to cancel my order of a new one and the installation and get my money reimbursed. If I had not accidentally out of habit stuck my coffee in for a reheat and had it work, I would have ripped out a working microwave and paid for a new one stayed home to get it installed. Never again. We have a local company that charges just $45.00 a service call. Sorry I did not call them.
Very expensive for marginal service – The repair technician was in my house for approximate 10 minutes, replacing a part on my washing machine. This INCLUDED the time he spent writing the invoice.
I was charged $60 in labor and $60 for a "travel fee" in order to replace a $20 part.
Not cordial – Whoever spoke with me on the phone was not cordial. She probably thought that everybody has to be an expert in appliances. Not recommended.
Best place for parts! – Like many times before, my part was in stock. To top it off, when writing the bill THEY disputed the price listed on their computer for my part and lowered it to an acceptable amount. Who else would do that?
I hope they stay in business for many many years to come.
Bad customer service – Let me say...a few years ago we had Carmack come out to our home and whoever they sent...the man was GREAT. A few years later NOW...we call again and the man on the phone (couldn't be the same guy) is a rude short tempered person who clearly shouldn't be conversing with customers. I canceled my appointment and will take my business elsewhere. If you like being treated poorly then he's your guy. I'm also guessing he probably treated the employee who came out to our house the same lousy way and lost him, too. My opinion is he might just has a problem or an attitude with WOMEN. Too bad since we were REPEAT customers who TRUSTED them and I WILL NEVER CALL THEM AGAIN DUE TO HIS ATTITUDE. What is this...1950?
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