Livonia >Auto Dealers > Bill Brown Ford
32222 Plymouth Rd, Livonia, MI | Directions 4815042.368660 -83.361745
Rick Vaughn is exactly the type of sales person that my husband and I enjoy working with and is so hard to find. A salesman who does not push the product down your throat, but, is skilled in helping you find exactly what you want. He is intelligent about the products, is a pleasure to work with, and went way out of his way to deliver our new car to our front door because I was having so much difficulty walking!
We had a great experience. We're repeat customers and we will continue to be into the future. Not only because of the great service and products offered at this dealer, but because our salesman, Chris Miller consistently makes our buying experience a pleasure. Chris is friendly, personable, knowledgable and always willing to go the extra mile to get us exactly the vehicle we want.
Very pleasant staff and very helpful! My salesperson has always gone above and beyond to make sure that I was satisfied. He was absolutely awesome and very accommodating. I'll always buy a Ford from Bill Brown Ford.
I would like to say that Dan Freeman went above and beyond to work out a deal to get me financed and to find a car that I liked. I have already recommended Dan and Bill Brown to my co-workers. Thanks!
I have dealt with a lot of salesman over the years, but none compared to my salesman at this dealership--John. He was very helpful and has followed up several times with calls to see if I was satisfied with the car, and if I had any questions, I could call him anytime. I would highly recommend him to everyone.
We have special circumstances in that my husband is in a wheelchair and the service department at Bill Brown went beyond the call of duty to get a rental my husband and his wheelchair would fit into and to get the repair done on a timely basis. They really did a great job to accommodate our special needs!
I had spoken to a few other salesmen at different dealerships and was very disappointed with the information that I had received mainly because it was not what I was asking for and seemed like a waste of my time. I then contacted Chris Miller at Bill Brown and within an hour he had vehicles, prices, different packages all lined up for me to decide upon. He helped us with our last lease of an Explorer and loved it. His knowledge and information was quick and he had listened to me on the pricing and found me a vehicle I wanted and could afford. He certainly exceeded my expectations and I would not go anywhere else to get a Ford vehicle.
Other dealerships treated me poorly maybe because I'm young, but regardless the reasons, when I walked into this dealership I was treated with respect and for that I thank everyone who works there, especially Al Lindsay!
John DesOrmeau, the salesperson who helped me, went above and beyond good business practices to deliver my new car at a convenient time for me. He also spent a lot of time going over all the new features and helping me practice so I was perfectly confident when I drove my new vehicle home from the dealership. He's got a customer for life in me!
I have been working with Rick Vaughn since 1996. I live about 20 miles from Bill Brown and there are many Ford dealerships between my home and Bill Brown, but because of the courtesy, respect and treatment I receive, I am more than happy to drive back to Livonia!
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