Romulus >Lodging > Comfort Inn Metro Airport
31800 Wick Rd, Romulus, MI | Directions 4817442.238281 -83.351342
Mercy is an Angel! I was delayed overnight by an airline error and sent to this Comfort Inn. Mercy went above and beyond to turn a terrible situation into a very pleasant experience. Thank you Mercy, and thank you Comfort inn.
I don't normally leave a comment...but I had to this time. I must say....I've stayed at lots of Comfort Inn properties.....by far... this one has the winning team running the show at this hotel.
It is the small things that they do that highlighted my stay. Everything that me and my wife requested was provided....and even more.
From me and my wife from Europe, I would like to say to the Comfort Inn Metro Airport: Thank you for the personal treatment and We will definitely come back and stay with you again.
I found nothing but nice, helpful people in my 4 day stay. They are doing a remodel as well and it is going to be NICE! Airport location was great, not in the engine noise flight path but close enough to watch the planes land and wonder how the heck they even get those things in the sky. They upgraded me to the Jacuzzi suite when my room wasn't ready, whereas the hotel I was in the week before made me sit around for 2 hours, like it takes that long to clean one room! Very satisfied. Would stay there again.
Stayed here while in Detroit for Orion Music and More at Belle Isle. No Choice Hotels downtown.
Only spent 6000 points to get a king suite with hot tub which was great.
Was recognized by the manager as a Platinum member and was given a reserved parking spot right outside the front door.
Hotel has bar in lobby, but did not have a license at the time of my visit. Breakfast was ok.
Short walk to gas station, McDonalds, and bars, 20 minute drive into downtown.
Rooms were ok, will be nicer when the renovation is complete.
Will stay here again.
I met a friend for lunch. The new place has a great open feel. Huge bar in the middle with plenty of table seating around. The food came quickly, was hot and delicious! Staff was very friendly! I enjoyed the experience and will be going back - tomorrow in fact!
I stayed here before an early morning flight. Staff were helpful, the room was comfortable and the price was very reasonable. It was also quieter than I expected because it's on the less-busy side of the airport. In the morning, I wanted yoghurt and there was none-- the hotel had been fully booked for several nights because of bad weather in the area and hadn't yet restocked everything. The manager offered to reimburse me for yoghurt that I bought at the airport. This is really exceptional customer care. I will stay there again, no question, if I need to get an early flight.
Even though this hotel is undergoing renovations, it was clean and the staff was professional, helpful and went above and beyond to make our stay comfortable. The location of this facility was extremely convenient to the airport.
My first time lodging at this comfort inn...All i can say is i really felt like i was at home. The staff really go out of their way to make you feel like royalty.I will definitely be staying here again and would recommend to anyone.Also their renovations are coming out very nice.
I just wanted to say Thank You to the night desk clerk, Cynthia, she is a great employee, and made this frazzeled traveler feel much calmer. I was also greatful that there was a good place to eat right in the lobby. I would recommend this hotel. I also want to give a special thanks to J J the shuttle driver. He took the time to take me to get diaper's for my grandson eventhough he was extremely busy. Great guy.
On a recent airline adventure we were advised by friends to enjoy the parking and shuttle provided by the DTW Comfort Inn. We enjoyed the relaxed evening prior to our departure, excellent breakfast and shuttle. Upon our return we discovered as a result of a communication error our car was parked at the wrong shuttle lot. Maroun was the manager on duty and when presented with the situation immediately resolved it to our satisfaction. I am a tour manager for a Grand Rapids travel company and you can not do better than to enjoy the rooms and customer service proviided by the Metro Airport Comfort Inn of Romulus MI
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