Redford >Other Manufacturers > Shaver & Time World
27326 Grand River Ave, Redford, MI | Directions 4824042.440292 -83.316018
Purchased watch with broken band on good discount. Sent it in 1 month old. Was charged $14.95 for same day shipping back to us. Completely unnecessary since we sent it to them for $5!! We were also charged $10 for the band repair? Or so we assume since it's circled but no charge is written next to it. Our storage box with pillow was also not sent back. I have nothing to store it in, and it was sent back in a plastic bag.
Our watch is fixed, but I'm not 100% happy.
Terrible Customer Service – Promise quick turn around of only 3 days and it took over a month to receive product back after service that wasn't done correctly. Returned item and they confirmed that they received it and now refuse to send it back to me. The salesperson told me to drive to Michigan to pick up. Appalling customer service.
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