13800 Canal Rd, Sterling Heights, MI | Directions 48313-211042.614055 -82.990443
M-F 8am - 5pm
Love the hair......but RUDE receptionists! – I have been to Bocci several times for a haircut and color and Shannon has always done a great job, SHE gets 5 stars.............BUT, everytime i've been there the receptionist desk is rude and treats the customers like there a peice of garbage. I used to just put up with it because I loved my hair everytime I left, but about a week ago I just couldn't take it anymore. I asked a simple question about my bill and instead of explaining it to me, she said with an ATTITUDE "I don't explain the charges, that's what the total is and that's what you owe". Now I was furious with their snooty little attitude so I asked for a manager so I could complain about how rude they always are everytime I come in here, and not just to me, I've seen them treat many other customers the same way. Well out comes the source of the problem, I believe her name was Nikki, she was worse than the receptionists and told ME, you know THE CUSTOMER, that "if I didn't like the people that worked there then I am no longer welcome back". I almost fell to the floor! A $100 everytime I go in there and this is how a MANAGER treats me. That's when I decided I was never going back, which makes me even more mad about it because I loved how my stylist did my hair. After reading the other numerous bad comments on here about the front desk I think the owner needs to wake up and get rid of that manager and have all the receptionists re-trained before they don't have any customers left. They have a Great atmosphere, great services, and a beautiful building and it's all ruined by horrible receptionists. It's actually really sad!
Best Massage ever!! – I came to Bocci the other day on my Birthday and had a massage by Keri. She was wonderful!!! I have been all across the globe and had many different masseuse, but she was the best!! I wanted a deep tissue and she delivered! Thank you!!!!!!!
If you go to Bocci Salon, be very careful – The first time I went to Bocci I got a good cut and style for $65. Don't remember the stylist's name. When I called to make my next appointment, I asked for a cheaper stylist. I was told that Nora was the cheapest. I asked top and bottom cut and style prices and was told that their stylists charge anywhere between $35 and $70. Since Nora was cheapest, I chose her, thinking that all of Bocci's stylists would do an acceptable job on a cut and style. When I walked in for my appointment, I asked the 2 women sitting at the desk how much Nora would charge me, and 1 of the women answered "Either $35 or $40, depending." Nora charged me $50. There was nothing I could do about being overcharged. I had dealt with 3 different people (excluding Nora), the woman on the phone when I made the appointment and the 2 women sitting at the desk when I walked in and asked what price i would be charged by Nora. In the end, no one would admit that I was told face to face that Nora would charge me either $35 or $40. I got home that day and looked at the back of my hair in the mirror and saw that Nora had cut the top layer in the back halfway up straight across and left the remaining hair underneath several inches longer. I called several days later and complained, after trying and trying but finding that there was no way I could wear my hair that way. I told them that I needed my cut redone because I could not wear my hair down. The only thing I was offered was another appointment with Nora. Employees at Bocci told me a lesser price but charged me a higher price, they didn't care at all that I was overcharged, and they offered no reasonable solution to the terrible cut I had been given. The one star I gave was for the good job the first stylist did cutting and styling my hair. The rest of my experience with Bocci was terrible. The owner should send in secret clients on several occasions to see how we are treated by Bocci's employees.
GREAT ESCAPE – I just wanted to leave a comment and let everyone out there that if you want a fantastic facial, melissa is the lady you want to book your appt with.
Not only was she very knowledgeable in her skin care line ,her technique was fantastic.i literally slid off of the table like butter and my skin that is usually dry and flaky was smooth and hydrated.i felt like i had a new face.then i sat in the spa afterwords and had some tea and read my book for awhile.anyways i really enjoyed it,thank you so much.i cant always get away and it was just perfect. sincerly, Julie p.s. she also does fabulous eyebrows
What a rip off ! – I went to Bocci's with a $60 giftcard for a set of acrylics -- thinking I'd have a few bucks left over for another service. Hahaha! I barely had enough for the nail wrap! I can't believe they charge so much. They aren't THAT good ! I can afford to go back -- but I won't. And I won't recommend them, either. It's just the principle, I guess.
Bad Haircut – I will never go back!!! Hairdresser Cristy Lynn rushed thru the haircut, razored chucks of my hair making hair full in spots and very thin in other areas. My hair is very thick and I didn't notice these areas until I arrived home. Six monthes later I am still growing out her mistakes. And when I went to pay the receptionist was a rude, spoiled brat. Very unprofessional salon, and with the economy the way it is, I definitely threw my money away.
Best Massage Ever – Last Saturday, I experienced the most wonderful massage I have ever had. Nancy was spot on with her technique and professionalism. She was not chatty but rather asked questions only to make sure I was comfortable. I cannot recommend her enough!!!!
Great pre-natal massage – Nancy gave a great massage. The room was very calming and she made me feel extremely relaxed. I really enjoy massages where the therapist does not speak. She only spoke if I spoke to her first. She made all of the tension go away and made me want to go back over and over.
BEST EVER Deep Tissue Massage! – Last week I went to Bocci for the first time for a deep tissue massage. I was very impressed with everything from the ambiance, to the front desk workers, and especially the therapist. Nancy was the therapist that gave me an EXCELLENT massage?. actually the best massage I?ve ever had. She applied a lot of deep pressure to get rid of all the tension and knots in my back. I would highly recommend Nancy for anyone looking for a top-notch massage. I can?t wait to go back!
Okay, but not the best and timing is a big issue! – If you read some of the less than 5 starred comments on here you'll realize a consistent problem, timing. I have gone to Bocci's about 3 times now and have,every time, had a 30-45 minute wait from the time I had scheduled the appt! EVERY TIME! The last time was for a wedding I was in and needless to say the woman who did my hair was 30 minutes behind, which put the make-up person behind etc.
The hair stylists are okay, but all 3 I've been to bragged about their skills constantly and I did not see any great results with the hair.
Their make-up person was quick but good in my opinion, but didn't ask me any questions, luckily it turned out okay, I would recommend them for waxing though. The staff is good at that.
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