Utica >Household Appliances > Doc's Appliance Svc
45618 Van Dyke Ave, Utica, MI | Directions 4831742.631518 -83.032118
I was very satisfied with the service received from Doc's appliance service. The serviceman arrived in the time period stated, was neatly dressed and very professional. He explained what he was doing and the improvements made in the part he had to replace in the refrigerator. I would be happy to use their services again.
I was happy with what they recommended I had to do to fix the problem. My husband took care of it over the weekend.
GO TO...ANYWHERE ELSE!
I don't even know where to begin recounting the story of just how horribly they treated me and how insulted I feel. If I could give them negative stars, I would. They discriminated against me and insulted me TWICE! I happened to be driving by one day and went in on a whim, figuring I'd conveniently knock out a quick errand.
After I explained what I needed done and what days/times would work for them to come to my home, they basically told me that I couldn't afford their service because I live in Detroit. Now, although I am a resident of Detroit (and a proud one at that) I am very close to the border of Grosse Pointe. Mere feet, actually.
After being insulted and turned away, I searched for another repair place for a few months but couldn't find one. I finally broke down and called to ask if they knew of anyone who is closer to the Grosse Pointe area. The woman on the phone told me that they go to Grosse Pointe all of the time and that they'd be happy to help me out (she was really nice). After I explained to her what happened the first time and that I live literally right on the border she asked for my address and zip code and put me on hold. When she came back, I was told that they "have to draw their line somewhere" and was given the name of another place that might be willing to help me. Thanks but no thanks. I don't want to work with anyone affiliated with such narrow-minded bigotry.
For those of you who are scanners and not readers, I will reiterate. Do not take your business here. If they are in the position to insult people and refuse their business just because of some ridiculous, preconceived notion they may have about that person based on where they live then clearly they don't deserve it anyway. To quote Julia Roberts in Pretty Woman; "Big mistake. Big. Huge. I have to go shopping now."
Our second time using DOCs and I gotta say they are in and out. So far their service has been top notch. They are our go to guys for repairs.
This was our second time using them and Chris came out again and was very friendly and knowledgable. Told me a lot about our dishwasher and fixed it and the disposal from making those awful sounds and got rid of the smell. A little pricey but I suspect you get what you pay for!
Great service. Very please with their work. Referred by DTE. Fixed my dishwasher. They had to order parts so it took a week or so but let us know as soon as the parts came in. The tech was great. Very nice and informative. Would use them again.
We were very pleased with Doc's appliance. They were contracted through kitchen aid to do a repair on our refrigerator. The tech was courteous and prompt and completed the repair in less than 20 minutes. Definitely recommend.
Very pleased with the service from Doc's Appliance. Arrived within the window of time they say they will be there. They are efficient.
Anthony Lanni was our technician and he was professional , honest, and gave us insight on what to do differently to make our appliance work more efficiently.
This is the second time I've used this company, and they're two for two in my book! Will call them again. Friendly technician (Anthony) who shared some advice on upkeep of other appliances he wasn't even working on! Thanks again!
Great service, technician was very friendly and corrected the problem with ease. Would recommend to anyone with appliance service needs
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