Utica >Doc's Appliance Svc
I personally wouldn't use Docs Appliance. My mother whom is too old to use the internet had a bad experience with her washer repair through them several times.
It seemed like something was always going wrong with my dryer. I've tried many times to remedy the situations myself, but it never did the job. I eventually called Doc's, and finally feel like the dryer isn't a constant source of stress anymore. Doc's is prompt, courteous, and really helped me understand what was going on. Thanks Doc!
Doc's is the worst company i have ever delt with! my first appoinment was supposed to be from 1-5 the guy showed up at my house at about 9:30, i was at work and took a half day off so i could be home. the service guy said there was nothing he could do because the schudule was scred up and he couldnt stay till i got home, i called the office and they said they screwed up and the guy came back out and wanted to charge me $300 to replace my ice maker. i consisted of two screws and one plug. so i made a call to whirlpool, whirlpool said the first time Doc's was out to replace my ice maker they replaced it with the wrong unit and it almost caught my freezer on fire. so whirlpool agreed to replace the ice maker at no charge. i had another appoinment lined up for the new ice maker today between 8-1. i got a phone calll at noon saying that they had an emergency and the service guy couldnt show up. i spoke with Matt the service manager to try and get things straightend out, Matt the manager hung up on me. i had to drive over to Doc's and talk to Matt in person sicne Matt hung up on me, they charged me $70.00 for a service call that was thier fault, they didnt want to give me a refund because supposdly Matt said he was the owner but said he couldnt sign checks, then all the sudden Matt wasnt the owner....i refused to leave until they gave me a refund and low and behold they came up with $70.00 cash to give me...NEVER EVER DO BUSNIESS WITH THIS COMPANY. I HOPE THEY GO OUT OF BUSINESS!
The moron came out to.
The moron came out to remove something stuck in the dryer...20 minutes 150.00 (PRICELESS !) I put a load of wet towels in and came back 2 hours later and they were still wet. The idiot forgot to turn the gas on. What service for such a great price. Called the store and there response was... it was working when the tech left. The offer was a 20.00 credit !
Helpful staff on the phone. Friendly & helpful guys at the counter. Professional & knowledgeable service techs. I have used this company many times and have ALWAYS been pleased.
Ok it's Saturday around 3 pm and I'm having 12 of my friends over for dinner. So I go to the kitchen to start dinner. And I hear a beeping from my Frig. Its Saturday and I start calling around. NO one wants to send anyone out. I call Doc's I tell them whats up and the owner comes out in person to help me. Joe worked until 6:40 pm to fix i,t while I'm working on dinner. Doc's Rocks and my guests never know how close we were to carry out pizza and beer. The service ever!!!!
repair service and CUSTOMER service. The 3 times i have had to call the company the lady that answers the phone is always rude and comes across like I'm bothering her. They have been late 2 times in a row for appointments without an update. The last repair guy came out to check our dishwasher for issues, he literally looked at the front of dishwasher, opened it closed it and said he needs to order a new circuit board. Cant wait to see the installation process.
We have always had excellent service at Doc's. One winter our elderly furnace boiler went out and instead of coming out & charging for a visit, they told my husband what to do over the phone to see what exactly the problem was and had the correct part waiting for him when he got to the store.
They've always had the parts we need for whatever problem that comes up, from the washer to the stove to the furnace.
The employees are all very nice.
Doc's is the WORST.
After spending a small fortune on labor and parts for Doc's to repair two separate problems with our KitchenAid dishwasher (spring shot in door / handle sticking), the door started dropping open again after 3 months, and a few weeks later the handle kept getting stuck again.
I spoke with Tom, and after listening to him talk in circles for 15 minutes (the man LOVES the sound of his own voice) he offered to send someone out at a cost of $59 to us(!), to see if the two unrelated parts were both defective - no way that Doc's repairman could be to blame! He refused to admit that it was WAY too big of a coincidence for these two unrelated repairs to have failed within weeks of each other.
In this economy, take your money to a more reputable and deserving business!
Doc's Applicance is a RIP OFF!.
We purchased a $12,000 build in side-by-side fridge and freezer --- it was in the model home we purchased. It was new and still under warranty. However, when Doc's came out to to the warranty work they told us that it was not under warranty and they quoted us a price of (GULP) $5,000 to repair a faulty refrigeration unit. I think they did this because they thougt I was a stupid blonde who would just put it on my charge card. LOL Instead, I re-contacted the warranty service center... and they contacted Doc's, told them it WAS COVERED. Doc's did not like the $3,000 they were to be paid under their service contract, so the OWNER called us and told us we would need to pay the $2,000 difference to have the machine pulled out and then reinstalled.
LUCKILY the warranty service center helped us find another better contractor to do the work. AMAZINGLY, the the work was done without moving the machine AT ALL as the unit is accessed by the top front. The best part... the company who did the job said the total RETAIL PRICE would have been about $2000. My cost? ZERO!!
DOC's Applicance is a TOTAL RIP OFF and the owner is a jerk. AVOID!!!
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