Doesn't Recommend

D G

Joined 3 years ago

Bad experience. Terrible service & the customer service and management was not much better.

Doesn't Recommend

Susan 10

Joined 3 years ago

Very disappointed. We would not recommend this company.

Recommends

shmeere

Joined 5 years ago

why would you want to go anywhere else?. I have dealt with other companies in the past but have never been satisfied. Then the whopper happened, the built in kitchen aid refrigerator stopped working! oh no! Now what. So we called for service through our normal avenues. Yeah rite lol. That was a joke. then a friend of the family said to call docs appliance and so we did. It was one of those moments in your life when you say to yourself "Where have you been all of my life" The technician Scott and the service manager tom handled everything. It was under manufacturer warranty for parts thank goodness. unfortunately labor was not covered through whirlpool, but no matter, the other companies wanted like 3 grand to fix it because they don't do whirlpool warranty. docs did it for under a grand and were dedicated to making it work in my opinion better then it did before! Its a 6 thousand dollar refrigerator and docs was a blessing. I will continue to use them and would recommend them to anyone. As for the negative people all i have to say is: you are few and far between positive word of mouth is the most powerful form of advertising and in a very small community like utica it worked miracles for me!

Recommends

tomrobert

Joined 5 years ago

Patient and professional. We had a problem with our old washer & dryer and thought the appliance repair would never be able to find parts. They were very honest with us and told us the washer would cost more to repair it than it was worth. They searched high and low and finally came up with parts for the dryer. We had called dozens of places and they couldn't locate parts, but Doc's did, and we were grateful for that. Their charges I think were fair, and they didn't even complain that we had to reschedule the repair a couple of times because of family problems. We will definitely use them again and highly recommend them to all. Five stars!

Doesn't Recommend

MikefromUtica

Joined 5 years ago

The worst service I've EVER experienced.. This dealer is terrible. I would not trust then to change my lightbulb! The attitude of the management is even worse than their employees. Frankly, I can't imagine that tthey will survice the economic downturn. We all deserve much better.

Doesn't Recommend

MikeJohnson64

Joined 5 years ago

Lousy service, rude ownership and good luck getting Whirlpool factory service from them on a major appliance. We attempted to have them service a major applicance under Whirlpool's warranty. The Whirlpool service people were terrific. Doc's was terrible! The owner/customer service manager at Doc's did not want to repair our appliance under warranty -- because he wanted to only bill us directly because he knew we could be charged a lot more money than Whirlpool would pay them directly under the warranty. In general, this owner (Joe) was the rudest person I have ever dealt with in ANY service industry. IF my experience is typical, I can't imagine why anyone would allow this man to hire people who anyone would want to be in their home. RUN, don't walk elsewhere! Sadly, their service manager seems to be a decent guy... but since the owner seems to make every decision, everyone who works their seems to have to tip-toe around the realities of life working for such a person. A real shame...

Recommends

bunnycutie

Joined 8 years ago

Great appliance repair and parts center--100% satisfied!. Not only does Doc's have reasonable prices, they have very professional and extremely pleasant and courteous service persons. Our washer was expertly repaired very quickly by Doc's Appliance employee, JD, and he gave very good advice regarding possible future issues, as well as what is and isn't worth repairing. Honest, patient, and knowledgeable, JD had no problem taking the time to answer our questions and explain his service steps.

In comparison to A&E's lack of customer service, and long waits for service, Doc's Appliances was able to arrange a speedy service date. The girls on the phone were well organized, and polite. Give a choice, I would always choose Doc's Appliance for any of my Whirlpool and Maytag appliances. (Whirlpool recommends A&E, but NEVER choose them. Just look up A&E complaints--there are just too many!)

We are 100% satisfied, and HIGHLY RECOMMEND Doc's Appliance Service to anyone within their Michigan service area.

Recommends

wtippy

Joined 7 years ago

Excellent place to get parts and service. We have used Doc's for home appliance service, and have also had our microwave oven repaired there. It is also the best (and closest for us) place to get parts when I attempt repairs myself. Always professional and helpful.

Recommends

theresamaria

Joined 7 years ago

Someone you can count on. Honest and professional, on time for appointments. Everything is quoted in advance so there are no surprises. They've been out several times and they are also taking care of other family members. They're also not afraid to tell you something is not worth fixing because the cost would be too much. Some other places would fix it and charge you an arm and a leg. We're very happy with Doc's App. and so is our family.