Utica >Household Appliances > Doc's Appliance Svc
45618 Van Dyke Ave, Utica, MI | Directions 4831742.631518 -83.032118
Ok it's Saturday around 3 pm and I'm having 12 of my friends over for dinner. So I go to the kitchen to start dinner. And I hear a beeping from my Frig. Its Saturday and I start calling around. NO one wants to send anyone out. I call Doc's I tell them whats up and the owner comes out in person to help me. Joe worked until 6:40 pm to fix i,t while I'm working on dinner. Doc's Rocks and my guests never know how close we were to carry out pizza and beer. The service ever!!!!
repair service and CUSTOMER service – The 3 times i have had to call the company the lady that answers the phone is always rude and comes across like I'm bothering her. They have been late 2 times in a row for appointments without an update. The last repair guy came out to check our dishwasher for issues, he literally looked at the front of dishwasher, opened it closed it and said he needs to order a new circuit board. Cant wait to see the installation process.
Excellent Service!! – We have always had excellent service at Doc's. One winter our elderly furnace boiler went out and instead of coming out & charging for a visit, they told my husband what to do over the phone to see what exactly the problem was and had the correct part waiting for him when he got to the store.
They've always had the parts we need for whatever problem that comes up, from the washer to the stove to the furnace.
The employees are all very nice.
Doc's is the WORST – After spending a small fortune on labor and parts for Doc's to repair two separate problems with our KitchenAid dishwasher (spring shot in door / handle sticking), the door started dropping open again after 3 months, and a few weeks later the handle kept getting stuck again.
I spoke with Tom, and after listening to him talk in circles for 15 minutes (the man LOVES the sound of his own voice) he offered to send someone out at a cost of $59 to us(!), to see if the two unrelated parts were both defective - no way that Doc's repairman could be to blame! He refused to admit that it was WAY too big of a coincidence for these two unrelated repairs to have failed within weeks of each other.
In this economy, take your money to a more reputable and deserving business!
Doc's Applicance is a RIP OFF! – We purchased a $12,000 build in side-by-side fridge and freezer --- it was in the model home we purchased. It was new and still under warranty. However, when Doc's came out to to the warranty work they told us that it was not under warranty and they quoted us a price of (GULP) $5,000 to repair a faulty refrigeration unit. I think they did this because they thougt I was a stupid blonde who would just put it on my charge card. LOL Instead, I re-contacted the warranty service center... and they contacted Doc's, told them it WAS COVERED. Doc's did not like the $3,000 they were to be paid under their service contract, so the OWNER called us and told us we would need to pay the $2,000 difference to have the machine pulled out and then reinstalled.
LUCKILY the warranty service center helped us find another better contractor to do the work. AMAZINGLY, the the work was done without moving the machine AT ALL as the unit is accessed by the top front. The best part... the company who did the job said the total RETAIL PRICE would have been about $2000. My cost? ZERO!!
DOC's Applicance is a TOTAL RIP OFF and the owner is a jerk. AVOID!!!
Bad experience – Terrible service & the customer service and management was not much better.
Very disappointed – We would not recommend this company.
why would you want to go anywhere else? – I have dealt with other companies in the past but have never been satisfied. Then the whopper happened, the built in kitchen aid refrigerator stopped working! oh no! Now what. So we called for service through our normal avenues. Yeah rite lol. That was a joke. then a friend of the family said to call docs appliance and so we did. It was one of those moments in your life when you say to yourself "Where have you been all of my life" The technician Scott and the service manager tom handled everything. It was under manufacturer warranty for parts thank goodness. unfortunately labor was not covered through whirlpool, but no matter, the other companies wanted like 3 grand to fix it because they don't do whirlpool warranty. docs did it for under a grand and were dedicated to making it work in my opinion better then it did before! Its a 6 thousand dollar refrigerator and docs was a blessing. I will continue to use them and would recommend them to anyone. As for the negative people all i have to say is: you are few and far between positive word of mouth is the most powerful form of advertising and in a very small community like utica it worked miracles for me!
Patient and professional – We had a problem with our old washer & dryer and thought the appliance repair would never be able to find parts. They were very honest with us and told us the washer would cost more to repair it than it was worth. They searched high and low and finally came up with parts for the dryer. We had called dozens of places and they couldn't locate parts, but Doc's did, and we were grateful for that. Their charges I think were fair, and they didn't even complain that we had to reschedule the repair a couple of times because of family problems. We will definitely use them again and highly recommend them to all. Five stars!
The worst service I've EVER experienced. – This dealer is terrible. I would not trust then to change my lightbulb! The attitude of the management is even worse than their employees. Frankly, I can't imagine that tthey will survice the economic downturn. We all deserve much better.
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